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EXHIBIT "A" Scope of Services Palo Alto shall provide animal control and sheltering services to Agency as set forth in this Exhibit and in compliance with all related applicable laws of the State of California. Field Services will be provided seven (7) days a week as follows: Field Services: 9 hours per day Shelter Services: PIN's business hours shall be a minimum of six (6) days per week and forty (40) hours per week. PIN shall post the public hours on its website, and inform Palo Alto and Contract Cities in writing of any change in hours. Shelter shall be closed on designated holidays. SECTION 1: Aj4ency Assist Palo Alto Animal Control Officer (ACO) while on his/her regular duty shift will: • Respond to reports of dangerous, aggressive, vicious, and/or attacking animals (domestic or wild). • Rescue animals in immediate distress. • Assist Agency staff in the active investigation of animal cruelty, abuse, or neglect incidents. Agency will be responsible for all criminal filings. • Investigate reports of animal on animal attacks. • Assist Agency by investigating all excess number of animal and leash law complaints. If Agency takes enforcement action surrounding an animal violation, Agency may request assistance of ACO to impound animal(s) and provide appropriate care at PAAC during the administrative process. Agency designates ACO as "Animal Control Officer" as defined in Los Altos Hills Municipal Code Title 6, Chapter 1 "Animals" ("Chapter I"). ACO will serve as primary enforcement of Chapter 1 during Regular Hours and will respond according to availability and severity of the incident. Agency will provide enforcement during other times. SECTION 2: Field Impound • ACO will impound animals under special custody situations in accordance with PAAC' s Protective Custody Policy, which would include owner arrest, hospitalization, fire, etc. Agency staff will provide PAAC staff with owner information before the end of Agency staff shift if known to Agency staff.