09/27/1993 - Laserfiche WebLink

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3. CONSIDERATION OF SOLID WASTE AND RECYCLABLES COLLECTION FRANCHISE AGREEMENT WITH LOS ALTOS GARBAGE COMPANY Tom Murtha updated the Council on the negotiations with LAGCO. He explained the outstanding issues at this time included the term of the agreement and the process of reporting complaints. Regarding the term of the Agreement, the Town is requesting an initial term of 5 years with a 4 year extension option. This lapse would enable the Town to coordinate with the City of Los Altos on a new agreement. LAGCO is requesting a 10 year term as a minimum. Concerning the complaint log, the City Manager and City Attorney are requesting monthly logs of citizen's complaints be provided to the Town. They feel that with the limited Town staff it would be a hardship to research the list on a monthly basis at LAGCO's offices. An additional issue yet to be resolved is a request by the City Manager regarding the formatting of financial information from LAGCO to the Town. Todd Thompson, attorney for Los Altos Garbage Company, responded that the company is willing to maintain the log at their offices and open it for review but feels that the log is too inclusive and contains many daily calls that are not true complaints. He added that the log could be misleading and is not a true reflection of service. Mayor Johnson commented that he feels it is important for the Council to be able to judge the level of the residents satisfaction of service from LAGCO. Councilmember Tryon suggested that a survey of customers conducted by the Los Altos Garbage Company regarding customer satisfaction would be a way of resolving this issue. The company could sponsor an annual survey to determine customer satisfaction in lieu of the monthly logs. Town staff would have input in the survey questionnaire. Records would still be maintained at LAGCO offices and open to review by Town staff. MOTION SECONDED AND CARRIED: Moved by Tryon, seconded by Siegel and passed unanimously by all members present to include in the Franchise Agreement between Los Altos Hills and Los Altos Garbage Company a requirement that the Franchisee sponsor and conduct an annual survey of its customers regarding service. The Town will participate in the development of the survey. The Franchisee will still be required to maintain a complaint log and make it available for review by the Town upon request. Councilmember Dauber added that she feels it is important that LAGCO be obligated to communicate to the City Manager all major problems. She would like assurance that they are committed to this. Councilmember Siegel stated that he had several concerns with the Draft Franchise Agreement before Council. He noted that the document called for a very specific rate setting process and contemplates that it would be done every year but the language used t4w does not mandate that it be done each year. He noted examples in the draft. jnyN 1993 Regular City Council Meeting