HomeMy WebLinkAboutGWR-LAH_Franchise Agreement_2019-06-28Franchise Agreement Between
the Town of Los Altos Hills and GreenWaste Recovery, Inc.
for Collection and Processing of Mixed Yard Trimmings, Recyclable Materials and Yard
Trimmings
T his Mixed Compostable Materials, Recyclable Materials and Yard Trimmings Collection
Franchise Agreement (“Agreement”) is made and entered into this ___ day of June, 2019 (“Effective
Date”) by and between the Town of Los Altos Hills, a general law city of the State of California
(“Town”) and GreenWaste Recovery, Inc., a California corporation (“Franchisee”).
RECITALS
A. T he effective and orderly handling of solid waste is an essential component of public
safety and health. Balanced regional waste management and planning must be maintained and developed
so as to safeguard public health, optimize the use of limited natural resources and insure the efficient and
orderly c ollection and processing of Mixed Compostable Materials, Recyclable Materials and Yard
Trimmings and proper disposal of the residual remaining from processing these materials.
B. It is desirable that the public recognize its ultimate responsibility to reduce, recycle and
support the proper management of all wastes in an environmentally sound manner and that collection
rates must be established at levels which are commensurate with the cost of carrying out that
responsibility and attributed equitably to the various users of such services.
C. P ursuant to powers expressly granted to cities and counties in Article XI, Section 7 of the
California Constitution, and also set forth in Ca lifornia Public Resource Code Sections 40059 and 49300,
Town has the authority within its jurisdiction to regulate the handling of solid waste. Town accordingly
enters into this Agreement pursuant to the above authority and pursuant to Town Municipal Code,
Chapter 3, Title VI.
D. T he parties originally entered into an eight -year Agreement in 2008 and subsequently
extended the Agreement for three years in 2015. The current Agreement expires June 30, 2019.
E. T he parties have met and agreed to modify var ious provisions of the current Agreement
and now desire to enter into this new Agreement to incorporate such modifications into this Agreement.
As of the date first written above, this Agreement shall supersede and replace in its entirety the current
Agreement.
28th
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AGREEMENT
In consideration of the mutual covenants, agreements and conditions contained herein, the parties
agree as follows:
ARTICLE 1
DEFINITIONS
The definitions set forth in this Article 1 shall govern the interpretation of this Agreement.
1.1. Additional Services – “Additional Services” shall mean recurring weekly collection services beyond
the Base Services package that are available by request from Service Recipients and provided at a
recurring additional charge. Additional services are provided on the normal day of collection and
include but are not limited to the following: the provision of additional Mixed Compostable
Materials Carts as set forth in Section 5.3.1; additional Recyclable Materials Carts as set forth in
Section 5.4.2; and additional Yard Trimmings Carts as set forth in Section 5.5.2. Initial rates for
Additional Services are specified in EXHIBIT B.
1.2. Agreement - “Agreement” shall mean this Franchise Agreement, including all Exhibits and any
future amendments thereto, between the Town of Los Altos Hills and GreenWaste Recovery, Inc.,
for Collection and Processing of Mixed Compostable Materials, Recyclable Materials and Yard
Trimmings.
1.3. Applicable Law – “Applicable Law” means all federal, state, local or other laws, regulations, rules,
orders, judgments, decrees, permits, approvals, or other requirement of any governmental agency
having jurisdiction over the collection, transportation, processing, and/or marketing of Recyclable
Materials, Garbage, Mixed Compostable Materials, Yard Trimmings or other materials included
under this Agreement that are in force on the Effective Date and as may be enacted, issued, amended
or modified during the Term of this Agreement.
1.4. Base Services – “Base Services” means a package of services provided by Franchisee to subscribing
Residential Service Recipients that includes Curbside collection of one (1) Mixed Compostables Cart
and one (1) Recyclable Materials Cart and up to two (2) Yard Trimmings Carts. Initial rates for Base
Services a re specified in EXHIBIT B.
1.5. Bins – “Bins” means a Container with capacity of approximately one (1) to eight (8) cubic yards,
with a hinged lid, and with wheels (excluding six (6)- and eight (8)- yard bins, as appropriate), that is
provided by Franchisee and serviced by a front-end loading or rear-end loading collection vehicle.
1.6. Bin-by-the-Day Services – “Bin-by-the-Day Services” means a Bin that is provided for up to seven
(7) days that is used for the collection of Mixed Compostable Materials, Recyclable Materials and/or
Yard Trimmings. Bin-by-the-Day Services would be used by Service Recipients for the Collection
and Processing dispos al of Bulky Goods and/or Processing of oversized Yard Trimmings that would
not fit into a Recyclable Materials Cart or Yard Trimmings Cart. For billing purposes, all Bin-by-
the-Day Services are classified as Extra Services under this Agreement. Initial rates for Bin-by-the-
Day Services are specified in EXHIBIT B.
1.7. Bulky Goods – “Bulky Goods" means items weighing less than two hundred (200) pounds in
weight that require special collection due to their size or nature and can be collected by one
person without the assistance of special loading equipment (such as forklifts or cranes) and
without violating vehicle load limits. Bulky Goods may include the following items: discarded
furniture; carpets; mattresses; household appliances including refrigerators, ranges, washers, dryers,
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water heaters, and dishwashers and other similar items (commonly known as "white goods"); or
other items too large to fit in a Mixed Compostable Materials Cart; electronic equipment such as
stereos, televisions, computers, VCRs and other similar items that may contain lead or mercury
and/or are too large to fit inside a Recyclables Container. Bulky Goods does not include
abandoned vehicles, tires, large motor vehicle parts or any subassembly, component, or part thereof,
commercial or industrial equipment, construction wastes , or any Hazardous Materials.
1.8 Cans – “Cans” means a plastic Container with a capacity of approximately thirty-five (35) to
forty-five (45) gallons that is provided by Service Recipients to set out Excess Materials.
1.9 Carts – “Carts” means a plastic Container with a hinged lid and wheels with a capacity of
approximately twenty (20), thirty-five (35), sixty-five (65), or ninety-five (95) gallons that is
provided by Franchisee and serviced by an automated or semi-automated collection vehicle.
1.10 Change in Law – “Change in Law” means any of the following events or conditions that has a
material and adverse effect on the performance of the Parties of their respective obligations under
this Agreement (except for payment obligations):
a) The enactment, adoption, promulgation, issuance, modification, or written change in
administrative or judicial interpretation of any Applicable Law on or after the Effective
Date; or
b) The order or judgment of any governmental body, on or after the Effective Date, to the extent
such order or judgment is not the result of willful or negligent action, error or omission or
lack of reasonable diligence by Town or of the Franchisee, whichever is asserting the
occurrence of a Change in Law; provided, however that the contesting party in good faith or
the failure in good faith to contest any such order or judgment shall not constitute or be
construed as a willful or negligent action, error or omission or lack of reasonable diligence.
1.11 Composting –“Composting” means the controlled decomposition of organic materials.
1.12 Construction and Demolition Debris - “Construction and Demolition Debris” includes debris and
other materials resulting from the construction or demolition of buildings and other structures; and
concrete, asphalt, rock and dirt.
1.13 Containers – “Containers” means Bins and Carts provided by F ranchisee for use by Service
Recipients under this Agreement.
1.14 Contamination – “Contamination” means the (i) percentage by weight of Non-Recyclable Materials
in Recyclable Materials set-out for collection and/or (ii) the percentage by weight of Non-
Composta ble Materials in Compostable Materials or Yard Trimmings set out for collection.
1.15 Contract Year – “Contract Year” means the twelve (12) month period from July 1 to June 30.
1.16 Curbside Area – “Curbside or Curbside Area” means an area where Residential Service Recipients
Set -out Locations are accessible by a standard collection vehicle where Recyclables Material Carts,
Mixed Compostable Carts and/or Yard Trimmings Carts Set-out Locations are within ten (10) feet of
the accessible roadway such that they can be collected without requiring the driver walk or drive
more than ten (10) feet beyond the accessible roadway. Yard Trimmings will only be collected
Curbside. A list of roads in the Town where set -out is considered Curbside is attached as EXHIBIT
K. To serve the best interest of Service Recipients that may present unique circumstances regarding
their Set -out Locations and particular roads or road segments, the City Manager and Franchisee
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mutually agree to finalize a list of Curbside and Small-Truck-Only Areas in EXHIBIT K by January
1, 2020.
1.17 Debris Box Services – “Debris Box Services” means Container service in excess of eight (8) cubic
yards, for the collection of Mixed Compostable Materials, Recyclable Materials, Yard Trimmings,
Construction and Demolition Debris or other materials . For billing purposes, all Debris Box
Services are classified as Extra Services under this Agreement. Initial rates for Debris Box Services
are specified in EXHIBIT B.
1.18 Designated Disposal Site – “Designated Disposal Site” means the Newby Island Landfill to which
Franchisee is directed by Town to transport all residue to be disposed from materials collected under
this Agreement pursuant to the terms of the Agreement for Disposal of Municipal Solid Waste
between the Town and International Disposal Corp. of California entered into as of April 11, 1989,
subject to the provisions in Section 8.1.1 of the Agreement.
1.19 Drive-on Service – “Drive-on Service” means fee-based On-Premise collection service that may be
provided to Residential Service Recipients that request or require a collection vehicle to drive On -
Premise to collect Recyclable Materials and Mixed Compostable Materials that have been set out for
collection. Monthly Drive-on Service charges are assessed based on one-directional distance and are
determined by measuring either (a) the distance between the closest Curbside Area and (i) the actual
Container Set -out Location or (ii) the furthest point that a collection vehicle can drive if Walk-on
Service is also provided if the collection vehicle is not required to first pass through a Small -Truck-
Only Area ; or (b) the distance between the boundary of the On-Street location in the Small-Truck-
Only Area and (i) actual Container Set -out Location or (ii) the furthest point that a collection vehicle
can drive if Walk-on Service is also provided if the collection vehicle is first required to pass through
a Small-Truck-Only Area. Drive-on Service is not availa ble for the collection of Yard Trimmings.
Initial rates for Drive-on Service are specified in EXHIBIT B.
1.20 Excess Materials – “Excess Materials” means materials collected from the Service Recipient where
the materials set out for collection on a one time or non-recurring basis is above the normal recurring
subscription volume for Base Services and any Additional Services and/or exceeds the capacity of
the container when its lid is closed. Collection of Excess Materials is provided at a non-recurring
additional charge to the Service Recipient. Excess Materials includes Excess Mixed Compostable
Materials, Excess Recyclable Materials and Excess Yard Trimmings that are collected on the normal
day of collection. Initial rates for the collection of Excess Materials are specified in EXHIBIT B.
1.21 Extra Services – “Extra Services” means services described in Sections 5.3.5, 5.7.2, and 5.9, which
are requested by the Service Recipient above the normal services on a one time or non-recurring
basis, and which are provided at a non -recurring additional charge to the Service Recipient. Extra
Services includes service to collect Extra Mixed Compostable Materials on a day other than the
normal day of service, Bulky Goods collection, Debris Box Services or Bin-by-the-Day Services that
may or may not be on the normal day of service. Initial rates for the Extra Services are specified in
EXHIBIT B.
1.22 Force Majeure – “Force Majeure” means acts of God, fire, landslides, storms, floods, earthquakes,
epidemics, civil disturbances, strikes, lockouts or other industrial disturbances, acts of the public
enemy, war, blockades, public riots, accidents to equipment that are not the fault of Franchisee
through lack of maintenance, negligence or otherwise, governmental restraint, unavailability of a
disposal site, and any other event which could not with reasonable diligence be controlled or
prevented by the party affected by the event.
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1.23 Franchise Area – “Franchise Area” means the entire area within the city limits of Town at the time of
execution of the Agreement, and any areas that may be annexed to Town during the term of this
Agreement.
1.24 Franchisee – “Franchisee” means GreenWaste Recovery, Inc.
1.25 Garbage – “Garbage” means putrescible wastes including kitchen and table food wastes; food soiled
paper, animal or vegetable wastes resulting from storage, preparation, cooking, processing, or
handling of food or food stuffs; non-putrescible wastes that are mixed in the same container with or
are contaminated by putrescible wastes; infectious wastes, such as used tissues, which are normally
produced at residential premises; small dead animals not exceeding ten (10) pounds in weight; and
any putrefactive or easily decomposable waste material which is likely to attract flies, vermin, birds
or rodents. Garbage d oes not include Recyclable Materials, Yard Trimmings, Manure, or Hazardous
Materials.
1.26 Hazardous Materials – “Hazardous Materials” means any material or combination of materials
which because of its quantity, concentration, or physical, chemical or infectious characteristics may
either: (a) cause or significantly contribute to an increase in mortality or an increase in serious
irreversible, or incapacitating reversible illness; or (b) pose a substantial present or potential hazard
to human health or environment when improperly treated, stored, transported or disposed of or
otherwise managed. Hazardous Materials include, but is not limited to, hazardous wastes as defined
under California or United States law or any regulations promulgated pursuant to such law, as such
law or regulations may from time to time be amended.
1.27 Holidays – “Holidays ” shall mean January 1, Thanksgiving Day, and December 25.
1.28 Manure – “Manure” means stable matter (and other waste matter normally accumulated in
stables or in livestock or poultry enclosures), and does not include Recyclable Material, Yard
Trimmings (unless collected as Compostable Material) or Hazardous Materials.
1.29 Mixed Compostable Materials – “Mixed Compostable Materials” also referred to as gray materials
means (i) Garbage and/or Manure that is separated from Yard Trimmings and collected Curbside
or (ii) Garbage, Yard Trimmings and Manure that are collected On-Premise. Mixed Compostable
Materials do not include Recyclable Materials or Hazardous Materials.
1.30 Non-Collection Notice – “Non-Collection Notice” means a two-part form used to notify a Service
Recipient of the reasons for not collecting Mixed Compostable Materials, Recyclable Materials and
Yard Trimmings set out by the Service Recipient for collection by Franchisee pursuant to Section
5.1.4 of this Agreement.
1.31 Non-Compostable Materials – “Non-Compostable Materials” means those Garbage, Yard
Trimmings and/or Manure that have been separated by Service Recipients from Recyclable Materials
and are collected by Franchisee and delivered for Processing that require disposal because they are:
a) Not acceptable Mixed Compostable Materials, or
b) Are acceptable Mixed Compostable Materials but are:
i. Too large to compost in a commercial Composting facility without additional
resource inputs that are not commercially reasonable or feasible, or
ii. Covered, wra pped, sealed or soiled with or by a material or material(s) that inhibits or
prevents Compostability, or
iii. Not able to fully compost in a commercial Compost ing facility in a commercially
reasonable timeframe.
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1.32 Non-Recyclable Materials – “Non-Recyclable Materials” means those materials that have been
separated by Service Recipients from Garbage, Yard Trimmings or Mixed Compostable Materials
and are collected by Franchisee and delivered for processing that require disposal because they are:
a. Not Acceptable Recyclable Materials pursuant to EXHIBIT A, or
b. Are Acceptable Recyclable Materials but are:
i. Not free of food/liquid, or
ii. Free of food/liquid but:
1. Are smaller than two (2) inches to two and one-half (2.5) inches and/or are not
recoverable using industry-standard processing equipment or otherwise
commercially reasonable methods, or
2. Where no commercially reasonable market exists for their disposition to be
purchased as commodities and recycled.
1.33 Non-Residential Service Recipient – “Non-Residential Service Recipient” means a business, school,
church or other commercial enterprise, which subscribes for service by Franchisee. Non -Residential
Service Recipients generating less than ninety-six (96)-gallons (up to three (3) cans) of M ixed
Compostable Materials and Yard Trimmings per week may subscribe for service as Residential
Service Recipients.
1.34 Notice of Improper Set -out – “Notice of Improper Set -out ” means a two -part form used to notify
Service Recipient(s) that Mixed Compostable Materials, Recyclable Materials and Yard Trimmings
have not been properly prepared, and to notify Service Recipient(s) how to properly prepare
materials for collection by Franchisee pursuant to this Agreement as mutually agreed to by City
Manager and Franchisee.
1.35 On-Premise – “On-Premise” means the collection location is on property that is privately owned
and/or maintained, in whole or in part and two (2) or fewer Service Recipients receive collection
services via such real property. Drive-on Service and Walk-on Service are On-Premise services.
Mixed Compostable Materials and Recyclable Materials may be collected On-Premise. Yard
Trimmings are not collected On-Premise.
1.36 On-Street – “On-Street” means a collection location within a Small-Truck-Only Area where
material is set-out for collection along the frontage of a Residential Service Recipient’s real
property that is within ten (10) feet of the real property that is privately owned and/or
maintained, in whole or in part, where Franchisee’s collection vehicle is traveling to provide
collection services to other Service Recipients in the Small-Truck-Only Area. Mixed
Compostable Materials and Recyclable Material may be collected On-Street, Yard Trimmings are
not collected On-Street.
1.37 Payment for Extra Services – “Payment for Extra Services” means remuneration to Franchisee for
services provided pursuant to Sections 5.3.5, 5.7.2, and 5.9.
1.38 Recyclable Materials – “Recyclable Materials ” also referred to as blue materials means those
materials designated in EXHIBIT A of this Agreement that have been separated by the Service
Recipient from other discards including Garbage and Yard Trimmings or Mixed Compostable
Materials and set-out for collection as Recyclable Materials. Recyclable Materials may be either a
mixed stream of commingled Acceptable Recyclable Materials, or a stream consisting of a single
type of acceptable Recyclable Materials (such as cardboard). The parties may, by mutual written
agreement, add additional materials or remove materials from EXHIBIT A and pursuant to Section
10.4 of this Agreement. Recyclable Materials includes small dry-cell batteries and compact
fluorescent light bulbs in sealed (e.g., Zip-Loc k) plastic bags, but no more than one bulb may be
placed in each bag, and excludes compact fluorescent lamp tubes, and shall place these items on
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top of (not inside) their Recyclable Materials Container. Recyclable Materials does not include
Garbage, Yard Trimmings, Manure or Hazardous Materials.
1.39 Residential Service Recipient – “Residential Service Recipient” means all residences; and may also
mean business which generate less than ninety-six (96) gallons (or not more than three (3) thirty-two
(32) gallon cans) of Mixed Compostable Materials and Yard Trimmings per week.
1.40 Residue – “Residue” means all Non-Recyclable Materials and all Non-Compostable Materials
remaining after processing and/or Composting that require Disposal.
1.41 Set -out Location – “Set -out Location” means the location where a Service Recipient places their
Containers for collection that may be either Curbside, On-street or On-Premise.
1.42 Service Rates – “Service Rates ” means the rates charged to a Service Recipient for services provided
by Franchisee pursuant to this Agreement. Initial Service Rates in effect at the beg inning of this
Agreement are specified in EXHIBIT B.
1.43 Service Recipient – “Service Recipient” means any residence or business located in Town which
subscribes to collection services by Franchisee pursuant to Article 5 of this Agreement; and includes
services to Town pursuant to Section 5.12.
1.44 Small-Truck-Only Area – “Small-Truck-Only Area” means an area where access to Residential
Service Recipients premises and/or Set-out Locations require Franchisee use a smaller collection
vehicle; where Service Rec ipients request a smaller vehicle; where Franchisee’s collection vehicle
must leave a road designated as Curbside and travel onto or traverse more than ten (10) feet onto
real property that is privately owned and/or maintained, in whole or in part; and/or where three
(3) or more Residential Service Recipients receive collection services. A Residential Service
Recipient may receive On-Premise collection services within a Small-Truck-Only Area. A
Small-Truck-Only Area may lose its designation if a Residential Service Recipient(s) prevents
Franchisee from driving onto such private property and/or if fewer than three (3) Residential
Service Recipients receive collection services in the area, in which case collection services will
either become Curbside or On-Premise. Mixed Compostable Materials and Recyclable Materials
may be collected in Small-Truck-Only Areas. Yard Trimmings are not collected in Small-Truck-
Only Areas. A list of roads in the Town where set -out is considered a Small-Truck-Only Area is
attached as EXHIBIT K. To serve the best interest of Service Recipients that may present unique
circumstances regarding their Set-out Locations and particular roads or road segments, the City
Manager and Franchisee mutually agree to finalize a list of Curbside and Small-Truck-Only Areas in
EXHIBIT K by January 1, 2020.
1.45 Town – “Town” means the Town of Los Altos Hills.
1.46 Town Representative – “Town Representative” means the City Manager, or such Town employee as
the City Manager may designate.
1.47 Yard Trimmings – “Yard Trimmings” also referred to as green materials means tree trimmings
that are less than six (6) inches in diameter, shrubbery prunings, vegetative garden wastes, dead
plants, weeds, leaves, grass clippings and other vegetative matter. Yard Trimmings also means
Christmas trees that are cut to lengths of not more than five (5) feet, and which are free of
plastics or other contaminants. Yard Trimmings does not include Recyclable Materials,
Garbage, Manure or Hazardous Materials.
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1.48 Yard Trimmings Collection – “Yard Trimmings Collection” means the collection of Yard
Trimmings from Service Recipients as set forth in Section 5.5.
1.49 Yard Trimmings Containers – “Yard Trimmings Containers ” means rigid containers provided by the
Service Recipient, the combined weight of the container and the Yard Trimmings shall not exceed
sixty (60) pounds; or wheeled carts provided by the Franchisee for collection of Yard Trimmings.
1.50 Walk-on Service – “Walk-on Service” means fee-based On-Premise collection service that may be
provided to Residential Service Recipients where Recyclable Material and/or Mixed Compostable
Materials are set-out for collection On-Premise or in a location that is greater than ten (10) feet from
where a collection vehicle can reasonably access, where the Containers are not easily accessible by
the collection vehicle, or where the service is requested by the Service Recipient. Monthly Walk-on
Service charges are assessed based on one-directional distance and are determined by measuring the
distance between (i) the location where the collection vehicle stops and the driver dismounts and (ii)
the location where the Containers are located. If Walk-on Services are provided to Containers that
are in more than one location and the one-directional distance is different between set -out locations,
Walk-on Services will be charged based on the distance for each Container. Walk-on Service is not
available for the collection of Yard Trimmings. Initial rates for Walk-on Service are reflected in
EXHIBIT B.
1.51 Working Day – “Working Day” means Monday through Saturday.
ARTICLE 2
TERM OF AGREEMENT
2.1 Term – The Term of this Agreement shall be from July 1, 2019 to June 30, 2034, subject to Article
17 of this Agreement. Collection services shall commence on July 1, 2019.
ARTICLE 3
EXCLUSIVE PRIVILEGE
3.1 Grant of Exclusive Franchise to Franchisee – Pursuant to California Public Resources Code Sections
40059 and 49300, Town hereby grants to Franchisee the exclusive franchise to perform the Residential,
N on-R esidential and Debris Box collection services described in Article 5 for the Term of this Agreement.
A. Collect and transport for recycling and composting all Mixed Compostable Materials
generated in the Franchise Area, subject to the conditions, restrictions and covenants of this
Agreement.
B. Collect and transport for processing all Recyclable Materials generated in the Franchise
Area, subject to the conditions, restrictions and covenants of this Agreement.
C. Collect and transport for processing all Yard Trimmings generated in the Franchise Area,
subject to the conditions, restrictions and covenants of this Agreement.
3.2 Exceptions – The exclusive franchise granted to Franchisee to perform collection services does not
extend to any of the following, and Town expressly reserves the right to allow other service providers, by
contract or otherwise, to perform any or all of the following in Town:
A. Collection and processing of any recyclable materials not specifically included in the
definition of Recyclable Materials, which have value equal to or more than the cost of
collection, including scrap wood, individual pieces of scrap metal weighing more than forty
(40) pounds, and other Recyclable Materials . Other persons or service providers shall
maintain the right to pay Service Recipients for sou rce separated Recyclable Materials and
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Service Recipients may receive compensation for such materials; however, other persons or
service providers may not receive payment or compensation of any type by the Service
Recipient for the collection or processing of such materials.
B. Collection of grease wastes from grease traps or grease interceptors.
C. Collection of horse manure from residences or non-residential properties.
D. Collection of Hazardous Materials.
E. Collection of Non-Hazardous Materials that is greater than fifty percent (50%) liquid
(including septic tank pumpings, and other liquid wastes).
3.3 Recycling Options of Service Recipients – Nothing in this Agreement shall be construed as requiring
Service Recipients to set out Recyclable Ma terials or Bulky Goods for collection by Franchisee. Service
Recipients may dispose of Recyclable Materials and Bulky Goods through other appropriate means
including, but not limited to, taking Recyclable Materials or Bulky Goods to drop -off facilities, and donating
or selling Recyclable Materials or Bulky Goods to private or public entities.
3.4 Commingling of Mixed Compostable Materials, Recyclable Materials and Yard Trimmings .
3.4.1 Commingling of Town Mixed Compostable Materials with Recyclable Materials and Yard
Trimmings – Franchisee shall not commingle, in the collection vehicles or at the processing facility
or otherwise, any Mixed Compostable Materials collected pursuant to this Agreement with any
Recyclable Materials separated for collection by the resident pursuant to this Agreement, unless
specifically approved in advance in writing by the City Manager.
3.4.2 Commingling of Non-Town Recyclable Materials and Yard Trimmings – Franchisee may
commingle, in the collection vehicles, Mixed Compostable Materials, Recyclable Materials or Yard
Trimmings collected pursuant to this Agreement with any materials collected by Franchisee from
any place outside Town, only if Franchisee can continue to provide accurate and complete data, and
audited records of the types and amounts of Recyclable Materials and Yard Trimmings collected
from within and outside Town.
3.5 Use of Recycled Products – Franchisee is requested to use, wherever feasible in the performance of
services under this Agreement, products or materials which contain recycled materials content. Franchisee is
requested to report their use of recycled content products to Town.
ARTICLE 4
TRANSITION SERVICES
4.1 Technical Proposal and Transition Plan – Franchisee has provided a detailed Technical Proposal and
Transition Plan that reflects a new approach to providing collection and processing services that will
continue to position the Town at the forefront of solid waste management, will maximize diversion,
and move toward a cost -of-service “pay-as-you-throw” rate model. Franchisee’s Technical Proposal
and Transition Plan details all aspects of Franchisee’s services and is included as EXHIBIT I.
4.2 New Program Roll-Out – Franchise has included a detailed plan to roll -out new services and phase-
in a new rate structure that is included as EXHIBIT J.
ARTICLE 5
COLLECTION SERVICES
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5.1 General Provisions
5.1.1. Beginning July 1, 2019 and continuing through the end of the Term of this Agreement,
Franchisee shall perform collection services as provided in this Article 5. All such services shall be
performed in a thorough and professional manner regardless of weather conditions and difficulty of
collection. Except as provided in Section 18.26, all collection services shall occur only between the
hours of 8:00 AM and 6:00 PM, unless specifically approved in advance in writing by the City
Manager.
5.1.2. All Mixed Compostable Materials, Recyclable Materials and Yard Trimmings collected
pursuant to this Agreement shall be and become the property of the Franchisee at the time these
materials are placed in Franchisee’s collection Containers or vehicle.
5.1.3 Franchisee shall utilize smaller collection vehicles to service Small-Truck-Only Areas and
shall provide On-Premise collection services to collect Mixed Compostable Materials and/or
Recyclable Materials upon request and for an additional charge at the initial rate as specified in
EXHIBIT B.
5.1.4 Non-Collection Notices for Mixed Compostable Materials, Recyclable Materials and Yard
Trimmings shall indicate the date and time the notice was prepared, the driver’s initials, the complete
address of the premises, the reason why the collection was not made, and the manner in which
materials should be prepared for future collection. Franchisee shall leave a card stock copy at the
premises by affix ing it to the container holding the materials not being collected, and shall retain one
copy. The form of this notice will be mutually agreed to by City Manager and Franchisee.
5.1.5 Except when material is being loaded or unloaded, or when the vehicle is on route in the
process of collection, Franchisee shall at all times keep Mixed Compostable Materials, Recyclable
Materials and Yard Trimmings loads completely covered so as to prevent litter, leakage or spillage
from the collection vehicle. Franchisee shall immediately clean up any litter, leakage or spillage
which occurs during collection and transport. In ad dition to the Adjustments for Damages
specified in Section 13.4 of this Agreement, Franchisee shall reimburse Town for all costs
incurred by Town in the cleanup of all litter created by Franchisee in the performance of this
Agreement and not cleaned up by Franchisee.
5.1.6 In the event that the provision of On-Premise services to any Service Recipient would
require Franchisee to operate its equipment on private property which Franchisee reasonably
believes present an unsafe condition for such operation, Franchisee shall give written notice to
Town. Franchisee shall continue to collect Mixed Compostable Materials and Recyclable Materials
from such Service Recipient (s) and if such conditions persist for more than two (2) consecutive
weeks, Franchisee may charge Service Recipients for Walk-on S ervice. In the event that the
provision of services to three (3) or more Service Recipients in a Small-Truck-Only Area would
require Franchisee to operate its equipment on private property which Franchisee reasonably
believes present an unsafe condition for such operation, Franchisee shall not be required to continue
to collect Mixed Compostable Materials and Recyclable Materials from such Service Recipient(s)
and shall notify the Town within 48-hours and provide a list of Service Recipients that cannot be
serviced as a result of the unsafe conditions and shall make reasonable accommodation to collect
such materials at another location; if such unsafe conditions in a Small-Truck-Only Area persist for
more than two (2) consecutive weeks, Franchisee shall work with the Town to identify an alternative
collection strategy and an appropriate rate for providing such services.
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5.2. Holiday Service – Franchisee shall not be required to perform any services under this Agreement on
Holidays. Collection services that would be performed under this Article 5, were it not for the
Holiday, shall be rescheduled one (1) day later (to the next Working Day) for the remainder of the
week following the Holiday, unless otherwise specifically approved in advance in writing by the City
Manager. Franchisee shall provide written notice of the rescheduling of any other services affected
by Holidays to each affected Service Recipient at least thirty (30) days in advance of the rescheduled
service.
5.3. Residential Mixed Compostable Materials Collection.
5.3.1. Provision of Mixed Compostable Materials Carts – Franchisee shall provide Residential
Service Recipients with one (1) 20-, 32-, 64-, or 96-gallons gray Mixed Compostable Material Cart
as part of Base Services and additional Mixed Compostable Materials Carts upon request and for a
recurring additional charge. Shared Mixed Compostable Bins in Small -Truck-Only Areas may be
provided in lieu of Carts accordance with Section 5.3.7 of this Agreement. Mixed Compostable
Materials Containers shall be delivered to Residential Service Recipients within one (1) week of the
request. Residential Service Recipients may change the size of their Mixed Compostable Materials
Container that is part of Base Services and may request the delivery or removal of additional Mixed
Compostable Materials Containers once annually for no additional charge.
5.3.2. Frequency of Collection – Franchisee shall provide regular, scheduled collection of Mixed
Compostable Materials collection from each Residential Service Recipient in Town on a once-per -
week basis, on a Monday through Fr iday schedule, except following Holidays.
5.3.3 Collection Location – Weekly collection shall be made from Mixed Compostable
Materials Containers provided by Franchisee that are placed Curbside and of Mixed Compostable
Carts On-Street if the Service Recipient is in a Small -Truck-Only Area . Alternatively, Franchisee
shall make weekly collection of Mixed Compostable Materials On-Premise upon Service Recipient
request and for an additional charge at the initial rate as specified in EXHIBIT B.
5.3.4 Excess Mixed Compostable Materials – Franchisee shall collect Mixed Compostable
Materials in excess of the Service Recipient’s subscribed level of service on the normal day of
collection when the Service Recipient has called and made arrangements with Franchisee at least one
(1) day in advance of the regular collection day to schedule the collection and make the appropriate
payment, has pre-purchased and is using Excess Mixed Compostables Materials stickers or vouchers
or has placed a standing order on their account where there is no ambiguity as to the origin of the
materials at the Set -out Location (e.g. on Service Recipient property). Excess Mixed Compostable
Materials must be properly labeled and either be placed in a rigid or otherwise durable and lidded
container provided by the Service Recipient where the combined weight of a rigid container is less
than sixty (60) pounds in weight, or in a black or dark cinched and secured bag where the contents
are less than thirty (30) pounds in weight .
5.3.5. Extra Mixed Compostable Materials Additional Collection – Franchisee shall collect Extra
Mixed Compostable Materials from Service Recipients on other than the normal day of service when
the Service Recipient has called and made arrangements with Franchisee to provide Extra Services
for additional charges in accordance with the rate schedule in EXHIBIT B.
5.3.6. Non-C ollection – Franchisee shall not be required to collect any Mixed Compostable
Material that is not placed in an approved or Franchisee -provided Mixed Compostable Materials
Container or set out in a manner that is not in conformance with Section 5.3.4 of this Agreement.
Franchisee shall not be required to collect Mixed Compostable Materials when the volume of the
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Mixed Compostable Materials exceeds the capacity of the Mixed Compostable Materials Container
when its lid is closed. Franchisee may, in its sole discretion, collect the Mixed Compostable
Material that was improperly set-out or that exceeded the capacity of the Cart and charge the Service
Recipient the applicable non-recurring Excess Materials rate in accordance with the rate schedule in
EXHIBIT B and leave a Notice of Improper Set -out indicating that the materials were collected and
that an additional charge will be applied. Franchisee shall provide targeted education to notify the
Service Recipient of the proper way to prepare Excess Materials and/or encourage the Service
Recipient to increase their Base Services level and/or subscribe to Additional Services . In the event
of non-collection, Franchisee shall leave a Non-Collection Notice.
5.3.7 Shared Mixed Compostables Services – Franchisee shall allow Residential Service
Recipients in Small-Truck-Only Areas to request shared Mixed Compostable Materials collection
services in a Bin collected in a Curbside Area instead of individual Mixed Compostable Materials
collection services in Carts and shall provide such services if approved by the Town. Franchisee
shall issue one (1) bill for services monthly in arrears, billed at the approved Base Service rates to
one (1) designated r esponsible Service Recipient that shall assume all financial responsibility
associated with the provision of shared services . The shared Mixed Compostable Materials Bin shall
be sized to reflect a minimum weekly recurring Mixed Compostables collection services volume,
calculated by adding the highest level of individual service for each participating Service Recipient
during the prior six (6) month period, rounded up to the next available cubic yard Bin size, if needed.
Charges shall be calculated by adding the individual Base Service charges for each participating
Service Recipient’s maximum subscription level during that prior six (6) month period in accordance
with the rate schedule in EXHIBIT B. Only t he designated responsible Service Recipient may
reques t an adjustment in the size of the shared Mixed Compostables Bin and associated charges by
requesting an increase or decrease in Mixed Compostables Service. If, during the course of the
provision of service, participating Service Recipients are added or removed from the Shared Mixed
Compostables Services, the new minimum Mixed Compostables collection services volume and
charges shall be adjusted in accordance with the method described above. Each participating Service
Recipient shall be required to maintain an account with Franchisee and shall be entitled to receive all
services provided to Residential Service Recipients as part of the Base Service package. All shared
Mixed Compostables collection Service Recipients in a Small -Truck-Only Area will be subject to the
fee for On-Premise collection service that will be added to the centralized bill unless the Set -out
Location for all Recyclable Material Carts is also in the Curbside Area. Shared Mixed Compostables
Bins must have the lids closed at all times, and any overages or excess Mixed Compostable Material
set -outs placed adjacent to the Mixed Compostables Bin shall be collected and charged to the
designated responsible Service Recipient.
5.4. Residential Recyclable Materials Collection.
5.4.1. Frequency of Collection – Franchisee shall provide regular, scheduled collection of
Recyclable Materials from each Residential Service Recipient every week, on the same day of the
week that Franchisee performs Mixed Compostable Materials Collection services. Recyclable
Materials shall be collected from Recyclable Materials Containers placed adjacent to the Mixed
Compostable Materials Containers.
5.4.2. Provision of Recycling C arts – Franchisee shall provide Residential Service Recipients
one (1) blue 96-gallon Recyclable Materials Cart as part of Base Services and additional Recyclable
Materials Carts upon request and for an additional recurring charge. Recyclable Materials Carts shall
be delivered to Residential Service Recipients within one (1) week of the request . Residential
Service Recipients may request the removal of additional Recyclable Materials Carts once annually
for no additional charge.
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All Recyclable Materials Containers provided by Franchisee pursuant to this Agreement
shall become the property of Town at the termination of this Agreement. Recyclable Materials
Containers shall be labeled for "Recycling" and "Property of the Town of Los Altos Hills."
Recyclable Materials Containers shall not be marked with the Green Waste Recovery name or
logo.
5.4.3 Collection Location – Weekly collection shall be made from Recyclable Materials Carts
provided by Franchisee that are placed Curbside and of Recyclable Materials On-Street if the Service
Recipient is in a Small-Truck-Only Area . Alternatively, Franchisee shall make weekly collection of
Recyclable Materials On-Premise upon Service Recipient request and for an additional charge at the
initial rate as specified in EXHIBIT B, as appropriate.
5.4.4. Excess Recyclable Materials – Franchisee shall collect Recyclable Materials in excess of
the Service Recipient’s subscribed level of service on the normal day of collection when the Service
Recipient has called and made arrangements with Franchisee at least one day in advance of the
regular collection day to schedule the collection and make the appropriate payment, has pre-
purchased and is using Excess Recyclable Materials stickers or vouchers or has placed a standing
order on their account where there is no ambiguity as to the origin of the materials at the Set-out
Location (e.g. on Service Recipient property). Excess Recyclable Materials must be properly labeled,
set out next to the Recyclable Materials Cart and either be placed in a rigid or otherwise durable and
lidded container provided by the Service Recipient where the combined weight of a rigid container is
less than sixty (60) pounds in weight, or in a cinched and secured bag where the contents are less
than thirty (30) pounds in weight . Service Recipient may set flattened, bundled and tied or otherwise
secured cardboard boxes, which are too large to fit in the Recyclable Materials Cart, next to the
Recyclable Materials Cart.
5.4.5 Non-Collection – Franchisee shall not be required to collect any Recyclable Materials that
contain more than five percent (5%) by volume of No n-Recyclable Materials or that are set out in a
manner that is not in conformance with Section 5.4.4 of this Agreement. Franchisee shall not be
required to collect Recyclable Materials when the volume of the Recyclable Materials exceeds the
capacity of the Recyclable Materials Cart when its lid is closed. Franchisee may, in its sole
discretion, collect the Recyclable Material that was improperly set-out, that was contaminated or that
exceeded the capacity of the Cart and charge the Service Recipient the app licable non-recurring
Excess Recyclable Materials in accordance with the rate schedule in EXHIBIT B and leave a Notice
of Improper Set-out indicating that the materials were collected and that an additional charge will be
applied. Franchisee shall provide targeted education to notify the Service Recipient of the proper
way to prepare Excess Yard Trimmings, inform the Service Recipient on acceptable Yard
Trimmings, and/or encourage the Service Recipient to increase their Base Services level and/or
subscribe to Additional Services. In the event of a non-collection, Franchisee shall leave a Non-
Collection Notice.
5.5. Yard Trimmings Collection.
5.5.1. Frequency Of Collection – Franchisee shall provide regular, scheduled Curbside collection
of source-separated Yard Trimmings from Residential Service Recipient s, every week on the same
day of the week that Franchisee performs Mixed Compostable Materials collection services.
5.5.2. Yard Trimmings Carts –Franchisee shall offer two (2) green 96-gallon Yard Trimmings
Carts to Residential Service Recipients as part of Base Services and additional Yard Trimmings
Carts upon request and for an additional recurring charge. Yard Trimmings C arts shall be delivered
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to Residential Service Recipients within one (1) week of request. Residential Service Recipients
may request the removal of additional Yard Trimmings Carts once annually for no additional charge.
5.5.3 Collection Location – Weekly collection shall be made from Yard Trimmings Carts
provided by Franchisee that are placed Curbside. Alternatively, Franchisee shall make weekly
collection of Yard Trimmings Materials On-Premise Walk-on Service in Curbside Areas upon
Service Recipient request and for an additional charge at the initial rate as specified in EXHIBIT B,
as appropriate. Yard Trimmings collection services are not provided for either (a) On-Premise
Drive-on Service in Curbside Areas; or (b) Small -Truck-Only Areas, whether On-Street or On-
Premises.
5.5.4. Excess Yard Trimmings – Franchisee shall collect Yard Trimmings in excess of the
Service Recipient’s subscribed level of service on the normal day of collection when the Service
Recipient has called and made arrangements with Franchisee at least one (1) day in advance of the
regular collection day to schedule the collection and make the appropriate payment, has pre-
purchased and is using Excess Yard Trimmings stickers or vouchers or has placed a standing order
on their account where there is no ambiguity as to the origin of the materials at the Set -out Location
(e.g. on Service Recipient property). Excess Yard Trimmings must be properly labeled, set out next
to the Yard Trimmings Container, and either (a) be placed in a rigid or otherwise durable and lidded
container or paper ba g up to ninety-six (96) gallons as provided by the Service Recipient, where the
combined weight is less than sixty (60) pounds in weight ; or (b) if appropriate, bundles secured with
twine or similar material not to exceed three (3) feet by three (3) feet by three (3) feet (3’ x 3’ x 3’).
Franchisee shall provide Service Recipients with four (4) vouchers annually to periodically set out
materials accepted in the Yard Trimmings stream at no additional charge, as set forth in EXHIBIT I.
Additional vouchers for Yard Trimmings will be made available for purchase as Excess GREEN
Material in accordance with the rate schedule in EXHIBIT B.
5.5.5. Non-Collection – Franchisee shall not be required to collect any Yard Tr immings that
contain more than one percent (1%) by volume of Non-Yard Trimmings or are set out in a manner
that is not in conformance with Section 5.5.3 of this Agreement. Franchisee shall not be required to
collect Yard Trimmings when the volume of the Yard Trimmings exceeds the capacity of the Yard
Trimmings Cart when its lid is closed. Franchisee may, in its sole discretion, collect the Yard
Trimmings that were improperly set-out, that were contaminated or that exceeded the capacity of the
Cart and charge the Service Recipient the applicable non-recurring Excess Yard Trimmings in
accordance with the rate schedule in EXHIBIT B and leave a Notice of Improper Set-out indicating
that the materials were collected and that an additional charge will be applied. Franchisee shall
provide targeted education to notify the Service Recipient of the proper way to prepare Excess
Recyclable Materials, inform the Service Recipient on acceptable Recyclable Materials, and/or
encourage the Service Recipient to increase their Base Services level and/or subscribe to Additional
Services. In the event of non-collection, Franchisee shall leave a Non-Collection Notice.
5.5.6 Christmas Tree Collection – As part of the Yard Trimmings Collection Program, Franchisee
shall collect, on the normal Yard Trimmings Collection schedule, all unornamented Christmas trees
which are set out next to the Yard Trimmings Carts in the first twenty-eight (28) calendar days
following December 26 of each year for the Term of this Agreement. Franchisee shall not be
required to collect ornamented trees, nor shall Franchisee be required to collect trees, or parts of
trees, which are over six (6) feet in length.
5.6. Missed Pick-Ups – The failure of Franchis ee to pick up Mixed Compostable Materials, Recyclable
Materials or Yard Trimmings which have been set out by a Service Recipient in Town on time and in a
Franchisee-provided Container or excess Mixed Compostable Materials, Recyclable Materials or Yard
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Trimmings in a manner that conforms to Section 5.3.4, 5.4.4 or 5.5.4 of this Agreement shall be considered a
missed pick-up. If Franchisee is notified of a missed pick-up by 9:00 AM on the business day following the
scheduled collection day for the Service Recipient, Franchisee shall collect the missed pick-up on the day of
notification. If the Franchisee is notified after 9:00 AM on the business day following the scheduled
collection day for the Service Recipient, Franchisee shall collect the material from the Service Recipient
within twenty-four (24) hours of Franchisee being notified of the missed pick-up, except where collection on
a Sunday or Holiday would be required, in which case Franchisee may perform the collection of a missed
pick-up on the first working day immediately following the date of notification.
Franchisee shall maintain a written record of all calls relating to missed pick-ups and the response
provided by Franchisee. The record shall be maintained in accordance with the reporting and monitoring
requirements of Article 11 of this Agreement.
In the event Franchisee fails to collect a missed pick-up within the times set forth in this Section,
Town or its agents may collect and transport the material. Town shall notify Franchisee in writi ng whenever
Town or its agent collects a missed pick -up. Town may require Franchisee to pay Liquidated Damages for
any costs incurred by Town in collecting a missed pick -up, as provided in Section 13.4 of this Agreement.
5.7 Non-Residential Mixed Compostable Materials Bin Service.
5.7.1 Frequency of Collection – Franchisee shall provide appropriate Mixed Compostable
Materials Containers to each Non-Residential Service Recipient and shall collect Mixed
Compostable Materials from each Non-Residentia l Mixed Compostable Materials Container at least
once-per -week, Monday through Saturday, and as often as needed to prevent overages on a normal
basis in accordance with the rate schedule in EXHIBIT B. Franchisee shall encourage Non-
Residential Service Recipients to maximize their Container size in order to minimize collection
frequency. Collection shall be made from Non-Residential Mixed Compostable Materials Containers
placed at the point of service selected by the Service Recipient. Service Recipient shall be charged
for On-Premise collection services and/or other special services are requested or required in
accordance with the rate schedule in EXHIBIT B.
5.7.2 Extra Mixed Compostable Materials – Franchisee shall collect Mixed Compostable
Materials from Non-Residential Service Recipients on other than on normal service days when the
Service Recipient has called and made arrangements with Franchisee in advance to schedule the
collection and make the appropriate payment in accordance with the rate schedule in EXHIBIT B.
5.7.3 Non-Collection – Franchisee shall not be required to collect any Mixed Compostable
Materials that is not placed in an approved Non-Residential Mixed Compostable Materials
Container. Franchisee shall not be required to collect Mixed Compostable Materials from an
approved Non-Residential Mixed Compostable Materials Container where the weight of the Mixed
Compostable Materials exceeds the limit set by the Franchisee for that size of container, or where the
volume exceeds the capacity of the container when its lid closed. Prior to leaving the Mixed
Compostable Materials uncollected, the driver shall make at least one attempt to contact the business
to get them to correct the situation. In the event of non-collection, Franchisee shall leave a Non-
Collection Notice.
5.8 Non-Residential Recyclable Materials Collection.
5.8.1 Frequency of Collection – Franchisee shall provide Recyclable Materials collection services
to all Non-Residential Service Recipients service in accordance with the rate schedule in EXHIBIT
B. Franchisee shall collect Recyclable Materials from each Non-Residential Service Recipient as
often as necessary to minimize overages based on the volume of the containers provided by the
6/28/2019 LAH-19agmt 15
Franchisee. Franchisee shall encourage Non-Residential Service Recipients to maximize their
Container size in order to minimize collection frequency.
5.8.2 Excess Recyclable Materials – In the event a Non-Residential Service Recipient has a
greater quantity of Recyclable Materials than can normally be contained in the appropriate
Containers provided by Franchisee, Franchisee shall collect such Excess Recyclable Materials on the
same day Franchisee collects Recyclable Materials from the Service Recipient and charge the
Service Recipient in accordance with the rate schedule in EXHIBIT B.
5.8.3 Non-Collection – Franchisee shall not be required to collect any Recyclable Materials that
are not placed in Recyclable Materials Containers. Prior to leaving the Recyclable Materials
uncollected, the driver shall make at least one (1) attempt to contact the Non-Residential Service
Recipient to remedy the situation. In the event of a non-collection, Franchisee shall leave a Non-
Collection Notice.
5.9 Bin-by-the-Day and Debris Box Services – In addition to the Extra Services provided for in Sections
5.3 to 5.8 of this Agreement, Franchisee shall also offer Mixed Compostable Materials, Recyclable Material
or Yard Trimmings collection services as Bin-by-the-Day Services or in Debris Boxes on a schedule
requested by the Residential or Non-Residential Service Recipient.
Bin-by-the-Day Services may be used by Service Recipients for a period not to exceed seven (7)
days to dispose of Bulky Goods and oversized or large volumes of materials that would not fit into a
Franchisee-provided Mixed Compostable Material, Recyclable Material or Yard Trimmings Container.
Debris Box Services may be used by Residential and Non-Residential Service Recipients to dispose
of Bulky Goods and other oversized or large volumes of that would not fit into a Franchisee-provided Mixed
Compostable Material, Recyclable Material or Yard Trimmings Container.
For billing purposes, all Debris Box Services and Bin-by-the-Day Services are classified as Extra
Services under this Agreement and shall be billed in accordance with the rate schedule in EXHIBIT B.
5.9.1 Designated Facility – Franchisee shall haul Mixed Compostable Material, Recyclable
Material or Yard Trimmings to the facilities designated and approved by Town. Town desires that
franchisee haul the loads to processing facilities where the materials can be diverted from disposal.
5.9.2 Frequency of Collection – Franchisee shall provide containers for Extra Services to
Residential and Non-Residential Service Recipients as requested. Franchisee shall collect Mixed
Compostable Materials, Recyclable Materials or Yard Trimmings from each Bin-by-the-Day or
Debris Box on the schedule requested by the Service Recipient, but not less often than once a week if
they contain Mixed Compostable Materials.
5.9.3 Non-Collection – Franchisee shall not be required to collect any Bin-by-the-Day Container
or Debris Box where the weight exceeds the limit set by the Franchisee for that size of container, or
where the volume exceeds the capacity of the container. Prior to leaving any Bin-by-the-Day
Container or Debris Box uncollected, the driver shall make at least one (1) attempt to contact the
Service Recipient to get them to remedy the situation. In the event of non-collection, Franchisee
shall leave a Non-Collection Notice.
5.10 Town-Wide Clean-Up Services – In partial consideration for granting the exclusive franchise granted
to Franchisee, t hree (3) times per year, on a schedule mutually agreed upon by Franchisee and Town,
Franchisee will provide a Town-wide clean -up service to residents of Town at no additional cost . Franchisee
shall provide sufficient labor and equipment to provide the services described in EXHIBIT D of this
Agreement.
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Franchisee shall handle all materials received in a manner that will allow the maximum amount to be
recycled, or otherwise diverted from landfill. Franchisee shall provide the services described in EXHIBIT D
of this Agreement. The services required in this paragraph shall not serve to release Franchisee from its
obligations under Section 5.12.
5.11 On-Call Clean-Up Services – Two (2) times per year, upon request, Franchisee will provide On-call
Clean-up services to each Residential Service Recipient. Fra nchisee shall provide the services described in
EXHIBIT E of this Agreement.
Franchisee shall handle all materials received in a manner that will allow the maximum amount to be
recycled, or otherwise diverted from landfill. The services required in this paragraph shall not serve to
release Franchisee from its obligations under Section 5.12.
5.12 Services to Town –Mixed Compostable Materials, Recyclable Materials and Yard Trimmings
collection services described in Article 5 of this Agreement, and includi ng collection of horse manure,
shall be provided (1) to Town Hall, (2) to the Town Corporation Yard, (3) to the Little League Fields, and (4)
other Town facilities designated by City Manager. In partial consideration for granting the exclusive
franchise granted to Franchisee, there shall be no charge to Town for these services. Town shall select the
locations, and Franchisee shall provide appropriate containers, and service them on a mutually agreed
schedule that will prevent over-flow of the Containers.
5.13 Street Sweeping – In partial consideration for granting the exclusive franchise granted to
Franchisee, Franchisee shall provide regular, scheduled street sweeping services sixteen (16) times per
year to street segments listed in EXHIBIT G at no additional cost to the Town. Street s weeping services
shall be provided twice a month for the six (6) months from October 1 through March 31, and four
(4) times from April 1 through September 30. Franchisee shall provide Town with an annual street
sweeping s chedule that may be used to notify residents of these services.
Town and Franchisee acknowledge that during the Term of this Agreement it may be necessary or
desirable to add or delete streets from the list. If streets are added or deleted and the change in the total
centerline lineal feet is less than one percent (1%) as compared to the estimated centerline lineal feet in
EXHIBIT G (<2,000 centerline feet), then those changes will be made at no additional credit or charge to the
Town. If the Town desires to add additional lineal centerline feet that results in a change that is equal to or
greater than one percent (1%) and not greater than ten percent (10%) as compared to the estimated centerline
lineal feet EXHIBIT G (≥2000 and ≤10,000 centerline lineal feet), then Franchisee agrees to add those
services as requested in accordance with the rate schedule in EXHIBIT B. If the Town desires to add
additional lineal centerline feet that results in a change that is greater than ten percent (10%), then Franchisee
may require additional equipment , and the Town and Franchisee agree to meet and confer to discuss the
associated cost per centerline lineal feet to add the additional streets or street segments and/or modify the list
of existing streets in order to retain the pricing specified in EXHIBIT B.
In the operation of the street sweepers, Franchisee shall maintain good practices to leave the streets
sufficiently free of refuse, litter, leaves, d ebris and dirt to meet applicable industry standards, and National
Pollutant Discharge Elimination Services (NPDES) Program, State and Federal requirements.
Franchisee may transfer sweepings from the sweeper to a haul vehicle at the Town’s Public Works
Yard on Purissima Road. Franchisee shall be responsible for the proper disposal of all collected debris.
5.14 Service Recipient Changes – Town and Franchisee acknowledge that during the Term of this
Agreement it may be necessary or desirable to add or delete Service Recipients for whom Franchisee will
provide collection services.
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5.15 Failure To Provide Collection Services – In the event Franchisee fails to pr ovide any of the
collection services as required under this Agreement, the Town may, but shall have no obligation to, and
without waiving or relieving Franchisee of its obligation to provide such services, make such payment or
perform such other act as Town deems appropriate to effectuate such services, pursuant to Section 13.6 of
this Agreement .
5.16 Collection Time – Franchisee shall make a good faith effort to provide collection services at a
consistent time of day for each Residential Service Recipient, and not to change the time of service more
often than necessary, to maintain an efficient collection system.
ARTICLE 6
COLLECTION ROUTES
6.1 Collection Route Information – Franchisee shall maintain, and provide to Town within ninety (90)
days of the Effective Date of this Agreement, and on request (up to two (2) times a year), within fifteen (15)
working days, current and accurate maps indicating:
A. Areas of collection including route numbers and truck numbers.
B. Day of the week collection service is provided.
C. Approximate time of collection (early or late AM, or early or late PM).
D. Start point, end point, and the actual street -by-street course the collection vehicles follow on
routes.
E. Boundary of each individual route. Each adjoining route on the map shall be in a distinct
color or pattern so that adjoining routes are clearly delineated. Franchisee shall provide the
maps to Town both in hard copy and pdf format.
F. A listing of the name, address and level of service for each Service Recipient.
6.2 Collection Route Changes – For any route changes proposed by Franchisee that will impact more
than ten percent (10%) of Service Recipients , Franchisee shall submit to Town, in writing, the proposed
change to routes (including by not limited to boundaries and addresses affected) not less than sixty (60)
calendar days prior to the proposed date of implementation. Within thirty (30) calendar days of receipt of
Franchisee's proposed change, Town shall provide written notice to Franchisee as to whether the proposed
change is acceptable or not. Franchisee shall not implement any route changes without the prior written
authorization of the City Manager. Franchisee shall notify all affected Service Recipients of any authorized
route change affecting day of service at least two (2) weeks in advance of the change.
6.3 Route Audits – Town may, at Town’s sole expense, perform a route audit. Town may hire a third
party to conduct the route audit. Franchisee shall fully cooperate in the audit and supply all requested
information to Town’s Consultant in a timely manner at no cost to Town.
ARTICLE 7
COLLECTION EQUIPMENT
7.1 Equipment Specifications
7.1.1 General Provisions – All collection equipment used by Franchisee in the performance of this
Agreement shall be of high quality. The vehicles shall be designed and operated so as to prevent
Mixed Compostable Materials, Recyclable Materials, Yard Trimmings, or street sweepings from
escaping from the vehicles.
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7.1.2 Registration – All vehicles used by Franchisee in providing services under this Agreement,
except those vehicles used solely on Franchisee's premises, shall be registered with the California
Department of Motor Vehicles.
7.1.3 Safety Markings – All collection equipment used by Franchisee shall have appropriate safety
markings including, but not limited to, highway lighting, flashing and warning lights, clearance
lights, and reflective tape striping. All such safety markings shall be in accordance with the
requirements of the California Vehicle Code.
7.1.4 Vehicle Signage – Franchisee's name, telephone number and vehicle number shall be visibly
displayed on both sides of all collection vehicles in letters and figures not less than four (4) inches
high.
7.1.5 Collection Vehicle Noise Level – The noise level generated by collection vehicles using
compaction mechanisms during the stationary compaction process shall not exceed seventy-five (75)
decibels at a distance of twenty-five (25) feet from the collection vehicle measured at an elevation of
five (5) feet from above ground level using the "A" scale of a standard sound level meter at slow
response. Franchisee shall cause the collection vehicles to be tested annually by an independent
testing authority during the month of September or as otherwise mutually agreed to by the parties ,
and shall submit a certificate of testing showing that the vehicles meet the requirements of this
Secti on 7.1.5.
7.1.6 Vehicle Certifications – For each collection vehicle used in the performance of services
under this Agreement, Franchisee shall comply with all applicable federal, state, and local laws
governing the operation of such vehicles. Franchisee shall maintain copies of such certificates and
reports and shall make such certificates and reports available for inspection upon request by the City
Manager.
Franchisee shall submit each of Franchisee's collection vehicles for inspection by the
California Department of Motor Vehicles as required by State law. Franchisee shall not use any
vehicle which does not pass such inspection, or fully comply with all applicable federal, state, and
local laws.
7.1.7 Equipment Maintenance – Franchisee shall maintain collection equipment in a clean
condition and in good repair at all times. All parts and systems of the collection equipment shall
operate properly and be maintained in a condition satisfactory to Town. Collection vehicles shall be
painted white, and vehicle striping and logos shall be painted Franchisee's primary corporate color.
Franchisee shall repaint all collection vehicles (including vehicle striping) during the Term of this
Agreement on a frequency necessary to maintain a positive public image as reasonably determined
by the City Manager. Franchisee shall wash all collection vehicles on a frequency necessary to
maintain a positive public image.
7.1.8 Maintenance Log – Franchisee shall maintain a maintenance log for all collection vehicles.
The maintenance log shall at all times be accessible to Town upon the request of the City Manager,
and shall show, at a minimum, each vehicle’s identification number, date of purchase or initial lease,
dates of performance of routine maintenance, dates of performance of additional maintenance, and
description of additional maintenance performed.
7.1.9 Back-Up Equipment – Franchisee shall maint ain sufficient back-up equipment to ensure
uninterrupted collection service during the Term of this Agreement.
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ARTICLE 8
MATERIALS DISPOSAL
8.1 Franchisee’s Responsibility
8.1.1 Delivery of Materials – Franchisee shall transport all Non-Recyclable and Non-
Compostable items collected, materials that cannot be processed and residues to be disposed of
from processing Mixed Compostable Materials, Recyclable Materials and Yard Trimmings collected
by Franchisee from Service Recipients, to the Newby Island Landfill pursuant to the terms of the
Agreement for Disposal of Municipal Solid Waste between the Town and International Disposal
Corp. of California entered into as of April 11, 1989. If disposal of materials at Newby Island
Landfill is not available, the Town reserves the right to approve Franchisee’s disposal at an
alternative location if such new location results in increased rates to Service Recipients for services
provided pursuant to this Agreement that exceed three percent (3%).
8.1.2 Franchisee’s Acknowledgment – Franchisee acknowledges that Town will not arrange for or
pay for the disposal of Non-Recyclable and Non-Compostable items collected, materials that
cannot be processed or the residue from processing Recyclable Materials, Yard Trimmings, or Bulky
Goods. Proper handling of all such materials is the sole responsibility of the Franchisee.
ARTICLE 9
COMPOST DELIVERY AND DIVERSION CREDIT
9.1 Compost – Franchisee shall transport and deliver to Town composted plant trimmings in the amount
of up to ten percent (10%) of the tonnage of Yard Trimmings collected by Franchisee under this Agreement,
to sites within the Franchise Area designated by City Manager. A schedule of delivery of compost to the
designated sites shall be mut ually agreed to by Franchisee and City Manager.
9.2 Diversion Credit – Franchisee shall, to the maximum extent practicable, ensure that Recyclable
Materials and Yard Trimmings are collected and processed in a manner which will ensure that these
materials will not be landfilled or used for other purposes at a landfill, and that Town will receive credit
toward the State diversion mandates.
ARTICLE 10
MISCELLANEOUS SERVICES
10.1 Customer Relations Services
10.1.1 Franchisee’s Office – Franchisee shall maintain an office within thirty (30) miles of Town
Hall where Franchisee shall be available during normal business hours for communication with City
Manager, other Town representatives, and the public.
10.1.2 Local Telephone Number – A customer s ervice representative shall be available at the
Franchisee's principal office, and shall be accessible by a local toll-free telephone number (with a
947- extension) to Town and Service Recipients at least during the hours of 8:00 AM to 5:00 PM,
Monday through Friday, except for Holidays. The customer s ervice representative shall be able to
assist on any matters which relate to the Franchisee’s performance of services under this Agreement.
A telephone answering machine shall be available at all other times. The telephone number shall be
listed under Franchisee's name in the local telephone directory.
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10.1.3 Emergency Telephone Number – Franchisee shall maintain an emergency telephone number
for use when the listed telephone number is not attended. The emergency telephone number shall be
available only to Town’s Representative.
10.1.4 Service Recipient Inquiries and Complaints – All incoming calls shall be answered within a
maximum of four (4) rings. No call shall be "on-hold" in excess of 2.5 minutes. If Town receives
more than two (2) complaints a month regarding the amount of time Franchisee placed a caller on
hold, liquidated damages covered under Section 13.4 shall be applied.
Franchisee shall make return calls to customers from messages received. Franchisee shall
make three (3) attempts to return the call within twenty-four (24) hours of the receipt of the call. If
Franchisee is unable to reach the caller in three (3) attempts, Franchisee shall send a postcard to the
caller on the second working day after the call was received, indicating that the Franchisee has
attempted to return the call. All attempts to contact the caller shall be recorded on the log kept by
Franchisee.
Franchisee shall record all complaints in a log which includes the date, time, nature of the
complaint, complainant's name and address (if the complainant is willing to give this information),
and nature, date, and manner of resolution of complaint. This log shall be in a format approved by
Town, and shall be available for inspection by Town during Franchisee's office hours.
10.2 Public Education & Outreach – The Franchisee shall implement all of the elements of the
Franchisee's on-going Public Education and Outreach Plan described in EXHIBIT C of this Agreement. Any
changes to the plan must be approved in advance by the City Manager or his or her designee. All printed
materials produced by Franchisee relating to services provided under this Agreement, shall be approved by
Town prior to being printed for distribution. A draft of all text and illustrations shall be provided to City
Manager or his or her designee at least two (2) weeks in advance of production of the final document.
Comments provided by the City Manager shall be incorporated, and the final version of the text and
illustrations shall be acceptable to both Town and Franchisee.
10.3 Fire Prevention Service – Franchisee shall provide services described in EXHIBIT F of this
Agreement in accordance with the rate schedule specified in EXHIBIT B. Franchisee shall provide all
personnel and equipment required to complete these services in a timely manner. Franchisee shall
provide all customer service support required to complete this service. Franchisee shall contact
Service Recipients to inform them of this service, providing an annual list of dates. Franchisee shall
verify that Service Recipients that use the service are from the Fire District service area.
Franchisee shall handle all materials received in a manner that will allow the maximum amount to be
recycled, or otherwise diverted from landfill. The services required in this paragraph shall not serve to
release Franchisee from its obligations under Section 5.13.
Should the Fire District wish to cancel an event, they will provide sufficient notice to allow the
notification of residents.
10.4 Expanding the List of Acceptable Recyclable Materials
A. In the event Town or Franchisee proposes to add other materials to the list of Recyclable
Materials to be collected, processed and marketed by Franchisee, such additional material shall be
added to the list in EXHIBIT A of this Agreement, if mutually agreed to in writing by Town and
Franchisee.
B. If Franchisee proposes the addition of the material, the proposal shall be in writing, and
include the extent to which the addition of the proposed material would require a modification of the
current Recyclable Materials collection vehicles, the use of an additional Recyclable Materials
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Container, and the use of additional collection vehicles, and shall notify Town of the estimated costs
of adding the proposed material.
C. If Town proposes such addition in writing, Franchisee shall submit a written proposal
detailing how the materials would be handled and the cost of adding the materials within thirty (30)
calendar days of Town's request.
Town shall respond in writing to Franchisee's description of changes a nd costs of
implementation within thirty (30) calendar days of Franchisee's notification to Town. Both parties
shall negotiate in good faith for the purpose of reaching an agreement for the addition of the
proposed material and a schedule for the implemen tation of the collection of such material. The City
Manager is authorized to negotiate on behalf of Town and to approve the additional material and
implementation schedule, but any agreement which would result in additional revenue to Franchisee,
shall not become effective unless approved by the City Council.
D. Franchisee shall notify all Service Recipients of the changes in materials being recovered
before any changes in the program are implemented.
10.5 Emergency Services – Franchisee shall begin providing emergency services within 24-hours of
notification by Town. Emergency services are services beyond the services specified in this Agreement,
which result from emergency conditions such as earthquake, fire, flood, or other natural calamity, riot,
insurrection public disobedience, labor controversy, labor strike, or similar condition which threaten the
public health, safety and welfare. Town shall pay Franchisee for emergency services performed pursuant to
this Section 10.5 in accordance with the rate schedule specified in EXHIBIT B. Emergency conditions do not
include the results of failure of Franchisee to comply with the standards and procedures set forth in this
Agreement.
Should Franchisee not be able to provide Emergency Services, Town, or its agents, may assume and
carry out the Mixed Compostable Materials, Recyclable Materials and Yard Trimmings Collection services.
During the duration of the emergency, Franchisee shall make available to Town all of the company’s
opera ble equipment and other facilities necessary for providing the services required under this Agreement.
Revenues which would normally accrue to Franchisee during the time the emergency services are provided,
less the amount of any payments for equipment, s hall accrue and be payable to Town to be used to pay the
emergency services operator.
During the emergency conditions, Town, or its agents, shall operate, maintain and repair, without
cost to Franchisee, Franchisee’s equipment and other facilities used by Town. Upon cessation of the
emergency condition, the right to use such equipment shall expire and Town shall return said equipment to
Franchisee in a condition substantially the same as that which existed upon acquiring said equipment,
ordinary wear and t ear excepted.
10.6 Disruption of Services
10.6.1 Substitute Collection – If, at any time during the Term of this Agreement, for a period of
seventy-two (72) consecutive hours or more, Franchisee fails for any reason to collect and remove
Mixed Compostable Materials, Recyclable Materials and Yard Trimmings as required in this
Agreement, Town may immediately, upon written notice to Franchisee, cause such Mixed
Compostable Materials, Recyclable Materials and Yard Trimmings to be collected and removed by
whatever means available to Town. For so long as Franchisee continues to collect fees from Service
Recipients pursuant to Section 12.3 of this Agreement, Franchisee shall pay any and all costs
incurred by Town for the provision of such substitute services.
10.6.2 Use of Equipment – In the event Franchisee fails to collect and remove Mixed Compostable
Materials, Recyclable Materials and Yard Trimmings as required in this Agreement, for a period of
seventy-two (72) consecutive hours or more, Town, upon written notice to Franchisee, may (but shall
not be required to) take possession of and operate through its employees or any other properly
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licensed persons, any and all trucks and other equipment used by the Franchisee for th e collection
and removal of Mixed Compostable Materials, Recyclable Materials and Yard Trimmings in the
Franchise Area until such time, not to exceed one-hundred-twenty (120) days, as Franchisee satisfies
Town that it is ready, able and willing to comply with all the provisions of this Agreement. In this
event, Franchisee shall provide Town with driver route listings and necessary operational records.
For so long as Franchisee continues to collect fees from Service Recipients pursuant to Section 12.3,
Franchisee shall reimburse Town in full for any costs incurred by Town pursuant to this Section
10.6.2. Town shall indemnify and hold harmless Franchisee from and against any damage to such
equipment or liability to any third person injured or damaged as a result of Town’s use or possession
of such equipment, to the extent such damage or liability is not covered by insurance. Employees of
Franchisee, including management employees, may be employed by Town during any period in
which Town temporarily assumes t he obligations of Franchisee under this Agreement.
10.6.3 Strike or Labor Dispute – The parties hereby agree that in the event a strike or labor dispute
occurs, this Agreement shall not terminate for the duration of the strike or labor dispute, provided
that Franchisee uses its best efforts to insure that its obligations under this Agreement do not go
unperformed for a period greater than seventy-two (72) hours (excluding weekends). In order to
insure that its obligations under this Agreement are adequately performed, Franchisee may
subcontract the performance of services required under this Agreement with entities not affiliated
with Franchisee. In the event that Town assumes responsibility for Mixed Compostable Materials,
Recyclable Materials and Yard Trimmings handling services in Town, Franchisee shall maintain an
unobstructed entrance at its place of business which is not regularly used but which will be primarily
reserved for use by Town while Town or its designated representative is collecting Mixed
Compostable Materials, Recyclable Materials and Yard Trimmings. If the labor dispute or picketing
blocks access to Franchisee’s place of business, Franchisee shall receive no revenue for any time
period in which it failed to collect and remove Mixed Compostable Materials, Recyclable Materials
and Yard Trimmings in accordance with the provisions of this Agreement.
ARTICLE 11
REPORTING REQUIREMENTS
11.1 General Reporting Requirements – Franchisee shall provide Quarterly and Annual Reports as
detailed in EXHIBIT H of this Agreement, at no cost to Town.
11.2 Service Recipient Database – Franchisee shall maintain at all times a computerized database
containing a complete file of Service Recipients coded by category, number, size and frequency of collection
of Residential and Non-Residential Mixed Compostable Materials Containers, Recyclable Material
Containers and Yard Trimmings, the number of Small-Truck-Only Areas , and the number, distance and type
of On-Premise collection services . The file shall include the address of the collection location and the
address of the Service Recipient if it is different. The database shall at all times be accessible by Town.
Franchisee shall cooperate with Town with respect to providing information relevant to this Agreement
which is not specified in this Article 11. Franchisee shall not use the Service Recipient database for any
purpose other than to provide services specified in this Agreement. The database may not be distributed
to any party other than to provide services specified in this Agreement. The database shall be turned
over to Town upon termination of this Agreement.
11.3 Transfer of Data – The customer billing database shall be considered to be jointly owned by both
Town and the Franchisee, and shall be made available to Town on request. Six (6) months prior to the
termination date of this Agreement, and within ten (10) working days of a request by Town (up to five (5)
times during the T erm of the Agreement), the Franchisee shall provide Town a complete listing of all billing
6/28/2019 LAH-19agmt 23
accounts, level of service information and route maps. The listing of billing accounts and level of service
informat ion shall be provided digitally in a format and file type that is mutually agreed upon by both Town
and the Franchisee.
ARTICLE 12
SERVICE RATES & PAYMENTS
12.1 Rate Adjustments to Service Recipients – All r ates will be adjusted annually based on the formula
provided in Section 13.2 of this Agreement.
12.2 Rates to Service Recipients – The Franchisee shall bill Service Recipients for services at no more
than the maximum initial Rates for the period from July 1, 2019 through June 30, 2020 as provided in
EXHIBIT B of this Agreement.
12.2.1 Low Income (Life-Line) Rates. Upon Town request, Franchisee shall offer reduced Rates for
Base Services to eligible low income Residential Service Recipients demonstrating that they receive
assistance under PG&E's California Alternate Rates for Energy (“CARE”) ratepayer assistance
program. Franchisee shall determine who is eligible to receive these discounted rates and shall
require that Life-Line Customers submit applications annually to Franchisee, and Franchisee shall
verify continued eligibility each year by review of applications. Franchisee’s Life-Line Rate shall
not exceed eighty-five percent (85%) of the Base Service rate for equivalent service.
12.3 Billing – Franchisee shall mail quarterly bills to all Residential Service Recipients not earlier than
one (1) month, nor later than two (2) months, into each quarterly billing cycle. Payment shall be due one (1)
month from the date the bill is mailed. Franchisee shall mail bills to all Non-Residential Service Recipients
monthly, in arrears.
Franchisee shall be responsible for collection of payment from Service Recipients with past due
accounts. Franchisee shall undertake reasonable efforts to obtain payment of delinquent amounts from
Service Recipients, through issuance of late payment notices, telephone requests for payments, and/or
assistance from collection agencies. In the event that any account becomes more than thirty (30) calendar
days past due, Franchisee shall notify such Service Recipient of the delinquency via written correspondence
and telephone contact. Should any account become more than sixty (60) calendar days past due, Franchisee
shall provide notice to the Service Recipient via written correspondence that service may be discontinued if
the account becomes more than ninety (90) calendar days past due. Should any account become more than
ninety (90) calendar days past due, Franchisee may discontinue providing service to the Service Recipient.
Franchisee shall be entitled to a late charge fee in an amount not to exceed a periodic rate of 1.5% monthly
(APR of 18%, minimum $2.00 fee) applicable on past due balances of 30-days or more. At Franchisee’s sole
discretion, Franchisee may withhold service from a delinquent account until past delinquencies and late fees,
if any, are paid in full or may remove Containers. Upon restoring service to a previously delinquent account,
Franchisee may charge a re-start/delivery fee and require a deposit from the Service Recipient not to exceed
one (1) month’s billings at the Service Recipient’s service level. The amount of late fees shall not exceed the
rate approved by the Town in EXHIBIT B. Franchisee shall provide the Town with a list of all past due
accounts and their status (i.e. “30-days past due”, “60-days past due”, “90-days past due”, “stop service
pending”, “service stopped”) with each Quarterly Report submitted in accordance with EXHIBIT H.
12.4 Payments to Town – Beginning July 1, 2019 and through June 30, 2023, Franchisee shall not charge
nor be required to remit any Franchisee Fee to Town. Unless otherwise directed by the Town and authorized
by the City Council, beginning on July 1, 2023 and annually thereafter, Franchisee shall, in partial
consideration for granting the exclusive franchise granted to Franchisee, add to all then current rates a
Franchise Fee that will permit Franchisee to remit to the Town a seven and fifty-two percent (7.52%)
6/28/2019 LAH-19agmt 24
Franchise Fee, then adjust the rates set forth in EXHIBIT B based on the formula provided in Section 13.2 of
this Agreement. Franchisee shall remit to Town, within ten (10) days of the end of each month, a Franchise
Fee in the amount of seven and fifty-two percent (7.52%) of all revenues received in the prior month relating
to the performance of this Agreement, including but not limited to Service Rates and Extra Services fees.
This payment to Town shall be accompanied by sufficient documentation to identify the source of all
revenues. This documentation shall include, at a minimum, specifics for each account, the amount billed, the
amount collected, a listing of accounts which received Extra Services and the amount of Extra Services
provided, and a listing of accounts which are delinquent.
Franchise Fees will be due on any revenues received from the performance of this Agreement
following the termination of this Agreement.
ARTICLE 13
FRANCHISEE’S RATE REVENUE
13.1 Franchisee’s Rate Revenue – Franchisee shall retain all revenues received from this Agreement,
except the seven and fifty-two percent (7.52%) Franchise Fee that Franchisee shall begin remitting to Town
on services rendered beginning July 1, 2023.
13.2 Annual Adjustments – Franchisee and Town have stipulated to pr escriptive annual rate adjustments
for the first four (4) years of the Agreement where Franchisee’s rates in EXHIBIT B shall be adjusted by
nine percent (9%) on July 1, 2020, July 1, 2021, July 1, 2020 and July 1, 2023. Beginning July 1, 2024 and
on each July 1 thereafter for the remainder of the Term, Franchisee’s rates in EXHIBIT B shall increase (or
decrease) annually by 100% of the change in the Consumer Price Index (U) for All Items for the San
Francisco Bay Area, to adjust for changes in the cost of doing business. The annual adjustment, that will be
applied to the effective rates from the subsequent Contract Year (July 1 to June 30), will be based on
increases or decreases for the period of January 1 to December 31 of the prior calendar year.
Starting July 1, 2019, Franchisee shall pay its driver employees providing service in Town at least a
minimum wage of forty dollars ($40.00) per hour in addition to all standard benefits provided to company
employees. The minimum driver employee wage shall be adjusted annually based on the Franchisee’s annual
adjustments.
13.3 Special Adjustments – Regulatory changes and other changes which cannot be foreseen, or events
outside of Franchisee’s control, may be the basis for a special adjustment of the Franchisee’s Rate Revenue.
Franchisee may request a Special Adjustment at any time. Special Adjust ments will be solely at the
reasonable discretion of Town, based on the written request and documentation provided by the Franchisee.
In the event Franchisee requests a Special Adjustment as a result of a Change in Law, Franchisee
shall have the burden of demonstrating to the reasonable satisfaction of the City Manager that the failure of
Town to adjust the rates will result in the Franchisee incurring new and unanticipated costs or reduced
revenues due to the Change in Law. The Franchisee will have to demonstrate new and unanticipated costs or
reduced revenues by allowing for the City Manager or his/her designee review of financial statements and/or
other supporting documentation reasonably necessary to determine the impact of the change. Any resulting
rate adjustment shall be subject to the approval of the City Council. If a rate adjustment is not approved,
Franchisee may petition the City Council to offset Franchisee’s increased costs using Franchise Fees or
reducing other services provided under this Agreement.
13.4 Adjustments for Damages - Town shall charge the Franchisee any costs Town incurs for the
Franchisee's failure to: collect wastes, divert materials to be in compliance with State and Federal
Regulations, and operate equipment properly; or the costs of responding to complaints and problems; and
other costs relating to failure of the Franchisee to comply with all other aspects of this Agreement.
Town and Franchisee agree that the following liquidated damage amounts represent a reasonable
estimate of the amount of such damages, including the relationship of the sums to the range of harm to Town
6/28/2019 LAH-19agmt 25
that reasonably could be anticipated, and the anticipation that proof of actual damages would be costly or
inconvenient.
Franchisee agrees to pay liquidated damages (not as a penalty) as set forth below:
* For each failure over six (6), in any 12 consecutive month period, to commence service to a
new Service Recipient within seven (7) days of request.
* For each failure over six (6), in any 12 consecutive month period, to provide Recyclable
Materials Containers to a new Service Recipient within seven (7) days of request.
* For each failure over twelve (12), in any 12 consecutive month period, to collect Mixed
Compostable Materials, Recyclable Materials or Yard Trimmings which had been prop erly
set -out for collection,
* For each failure over twelve (12), in any 12 consecutive month period, to collect a missed
set -out within 24 hours,
* For each occurrence of collection during unauthorized hours (starting early or finishing late),
* For ea ch occurrence over twelve (12), in any 12 consecutive month period, of leaving litter
in a public street,
* For each time the billing procedures described in Section 12.3 of this Agreement are not
followed,
* For each calendar day a Required Report is incomplete, inaccurate or late,
* For each complaint over two (2) in any month regarding the amount of time a customer is
left on hold on a call,
* For each occurrence of other similar incidents.
Damages will start at $25 per incident, and may increase, at sole discretion of Town, in increments
of up to $50, to a maximum of $500 per incident for repeated failure to perform any one condition as
specified in the Agreement. After learning of the occurrence of any incident that is to be used as the basis for
the assessment of any liquidated damages, or that is to be used as an incident preceding an incident that is the
basis for the assessment of any liquidated damages, Town shall provide Franchisee written notice of the
incident. The notice will include a brief description of the incident.
Within ten (10) days of notification by Town, Franchisee may submit a written appeal to the City
Manager challenging the occurrence of the incident, stating why the incident is not a proper basis for the
assessment of liquidated damages, or is not a proper incident preceding an incident that for the basis for the
assessment of liquidated damages, or explaining why the liquidated damages should not be assessed. The
decision of the City Manager shall be final. Franchisee shall pay any liquidated damages within thirty (30)
calendar days after they are assessed. Payment of liquidated damages will in no way be a waiver of Town’s
authority to terminate this Agreement.
13.5 Collection Services Reimbursement – In the event Franchisee fails to provide collection services as
required under Article 5 of this Agreement, and Town exercises its rights under Section 10.6 of this
Agreement, Franchisee shall reimburse Town for any and all payments made or costs incurred by Town to
effectuate such collection services, plus an administrative fee in the amount of twenty-five percent (25%) of
such payments or costs.
13.6 Other Reimbursements – In the event Franchisee fails to perform any service required under this
Agreement, such failure continues for five (5) calendar days after Town notifies Franchisee of such failure to
perform, and Town subsequently makes any payment or incurs any cost to perform the service required of
Franchisee, Franchisee shall reimburse Town for any and all payments so made or costs so incurred by
Town, plus an administrative fee in the amount of twenty-five percent (25%) of such payments or costs.
ARTICLE 14
PERFORMANCE BOND
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14.1 Faithful Performance Bond – Within ten (10) calendar days from the date the City Council approves
this Agreement and by July 10 of each year of this Agreement, Franchisee shall procure and provide Town
with a fully prepaid surety bond, or the letter of credit, for at least the duration of such Contract Year, to
guarantee and assure the prompt and faithful performance of Franchisee's obligations under this Agreement.
Such bond shall be executed by a surety licensed and in good standing with the Department of Insurance in
the State of California, and have a Best Company rating of A-10 or better. The bond shall name Town of
Los Altos Hills as obligee, shall provide at least thirty (30) calendar days prior notice of any cancellation,
and shall be in the amount of Three Hundred Thousand Dollars ($300,000). The bond will continue in effect
for three (3) months beyond the T erm of the Agreement, or until all Franchise Fee Payments to Town and the
End of Agreement Reports specified in EXHIBIT H are provided to Town [whichever comes first].
The form of the bond and the surety are subject to the approval of the City Manager and the City
Attorney. The bond will be executed as surety by a corporation authorized to issue surety bonds in the State
of California, with a financial condition and record of service satisfactory to Town. Town reserves the right
to reduce or waive this requirement at any time.
The condition of the performance bond shall be such that if Franchisee shall well and truly perform
the covenants, promises, undertakings and obligations contracted by Franchisee to be performed under this
Agreement, then the obligation of the bond shall be void; otherwise it shall remain in full force and effect.
Said bond shall terminate and be canceled upon the completion of all of Franchisee's obligations under this
Agreement. Town shall execute and deliver to Franchisee or Franchisee's surety company promptly upon
Franchisee's completion of all of Franchisee's obligations under this Agreement such certificates or other
documents as either of them may reasonably request for the purpose of terminating and canceling such
performance bond.
14.2 Town's Rights – Town shall have the right to draw against the faithful performance bond or the letter
of credit in the event of a breach or default of Franchisee or the failure of Franchisee to perform fully any
obligation under this Agreement. Within five (5) calendar days of receipt of notice from Town, Franchisee
shall renew or replace such sums of money as needed to bring the faithful performance bond or letter of
credit current.
ARTICLE 15
INSURANCE REQUIREMENTS
15.1 Insurance Policies – Franchisee shall procure and maintain throughout the Term of this Agreement
insurance against claims for injuries to persons or damages to property which may arise from or in
connection with Franchisee's performance of work or services under this Agreement. Franchisee's
performance of work or services shall include performance by Franchisee's employees, agents,
representatives and subcontractors.
15.1.1 Minimum Limits of Insurance – Franchisee shall maintain insurance limits no less than:
A. Comprehensive General Liability: $4,000,000 combined single limit per occurrence
for bodily injury, personal injury and property damage.
B. Automobile Liability: $4,000,000 for bodily injury per person; $2,000,000 for
bodily injury per occurrence; and $2,000,000 for property damage.
C. Workers' Compensation and Employers Liability: Workers' Compensation limits as
required by the C alifornia Labor Code and Employers Liability.
D. Hazardous Waste and Environmental Impairment Liability: $4,000,000 per
occurrence.
15.1.2 Deductibles And Self-Insured Retentions – Any deductibles or self-insured retentions must
be declared to, and approved by, the City Manager. At the option of Town, either: the insurer shall
6/28/2019 LAH-19agmt 27
reduce or eliminate such deductibles or self-insured retentions as respects Town, its officers,
employees, agents and Franchisees; or Franchisee shall procure a bond guaranteeing p ayment of
losses and related investigations, claim administration and defense expenses in an amount specified
by the City Manager.
15.2 Endorsements – The policies are to contain, or be endorsed to contain, the following provisions:
A. General Liability and Automobile Liability Coverage
1. Town, its officers, insureds, employees, agents and Franchisees are to be covered
and named as additional insureds as respects: Liability arising out of activities performed by,
or on behalf of, Franchisee; products and completed operation of Franchisee; premises
owned, leased or used by Franchisee; and automobiles owned, leased, hired or borrowed by
Franchisee. The coverage shall contain no special limitations on the scope of protection
afforded to Town, its officers, employees, agents and Franchisees.
2. Franchisee's insurance coverage shall be primary insurance as respects Town, its
officers, employees, agents, and Franchisees. Any insurance, or self-insurance maintained
by Town, its officers, employees, agents or Franchisees shall be excess of Franchisee's
insurance and shall not contribute with it.
3. Any failure to comply with reporting provisions of the policies shall not affect
coverage provided to Town, its officers, employees, agents, or Franchisees.
5. Coverag e shall state that Franchisee's insurance shall apply separately to each
insured against whom claim is made or suit is brought, except with respect to the limits of
the insurer's liability.
B. All Coverage - Each insurance policy required by this Agreement shall be endorsed to state
that coverage shall not be suspended, voided, canceled, or reduced in limits except after thirty (30)
days' prior written notice has been given to Town.
15.3 Acceptability Of Insurers – Insurance is to be placed with insurers acceptable to the City Manager.
Such insurance shall be executed by a surety licensed and in good standing with the Department of Insurance
in the State of California, and have a Best Company rating of A-10 or better. All insurers must be identified
by full name; rating, according to the latest edition of Best's Key Rating Guide; and status as insurers
admitted in California. If the company is not rated, current financial information should accompany the
quotation.
15.4 Verification Of Coverage – Franch isee shall furnish Town with certificates of insurance and with
original endorsements affecting coverage required by this Agreement. The certificates and endorsements for
each insurance policy are to be signed by a person authorized by that insurer to bind coverage on its behalf.
Franchisee shall furnish Town with a new certificate of insurance and endorsements upon each renewal of
coverage or change of insurers. Proof of insurance shall be provided in writing to the City Manager.
15.5 Subcontractors – Franchisee shall include all subcontractors as insured under its policies or shall
obtain separate certificates and endorsements for each subcontractor.
15.6 Modification of Insurance Requirements – The insurance requirements provided in this Agreement
ma y be modified or waived by the City Manager, in writing, upon the request of Franchisee if the City
Manager determines such modification or waiver is in the best interests of Town considering all relevant
factors, including exposure to Town.
ARTICLE 16
INDEMNIFICATION
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16.1 Indemnification and Hold Harmless – Franchisee, for and on behalf of itself and its agents,
subcontractors, directors, officers, employees and representatives shall indemnify, defend and hold harmless
Town, its officers, agents and employees from and against any and all losses, liabilities, penalties, claims,
demands, judgments, damages, actions or suits, of any and every kind and description, arising or resulting
from any work or services performed by Franchisee or its agents, subcontractors, directors, officers,
employees, or representatives pursuant to this Agreement, or which results from their noncompliance with
any laws respecting the collection, transportation, processing or disposal of Recyclable Materials and Yard
Trimmings. The acceptance by Town of any work or services under this Agreement shall not operate as a
waiver of such indemnification or hold harmless.
16.2 Defense – Upon the demand of Town, Franchisee shall defend Town, its officers and/or employees
against any matter described in Section 1 6.1 of this Agreement with Attorneys reasonably approved by town.
16.3 Exception – Notwithstanding Sections 1 6.1 and 1 6.2, Franchisee's obligation to indemnify, hold
harmless and defend Town, its officers and employees shall not extend to any loss, liability, penalty, claim,
demand, action or suit arising from acts or omissions constituting willful misconduct on the part of Town, its
officers or employees.
16.4 Damage by Franchisee – If Franchisee's employees or subcontractors cause any injury, damage or
loss to Town property, including but not limited to Town streets or curbs (excluding normal wear and tear),
Franchisee shall reimburse Town for Town's costs of repairing such injury, damage or loss. Such
reimbursement is not in derogation of any right of Town to be indemnified by Franchisee for any such injury,
damage or loss. With the prior written approval of Town's City Manager, Franchisee may repair the damage
at Franchisee's sole cost and expense.
ARTICLE 17
TERMINATION
17.1 Franchisee's Default – Town may terminate this Agreement upon Franchisee's default of any
material duty or obligation of Franchisee under this Agreement and Franchisee's failure to cure such default
within thirty (30) calendar days of Town's written notice to Franchisee of such default. If the default is not
capable of cure within said thirty (30) calendar days, Franchisee shall provide written notice to Town
together with a schedule of cure within fifteen (15) calendar days of Town's notice of default, shall begin
action to cure the default within said thirty (30) calendar days, and shall diligently proceed to cure the
default. Town may accept Franchisee's schedule of cure, may make a written demand that Franchisee cure
the default within a time period set by Town, or may terminate this Agreement at the end of the thirty-day
default period.
17.2 Immediate Termination – Town may terminate this Agreement immediately upon written notice to
Franchisee in the event Franchisee fails to provide and maintain the performance bond as required by this
Agreement, Franchisee fails to obtain or maintain the insurance policies and endorsements as required by this
Agreement, Franchisee fails to provide the proof of insurance as required by this Agreement, or Franchisee
fails to indemnify Town against State penalties under AB 9310.
17.3 Bankruptcy Or Insolvency Of Franchisee – Town may terminate this Agreement immediately upon
written notice to Franchisee upon the occurrence of any of the following and Franchisee's failure to provide
adequate assurance that any of the following can be removed within thirty (30) calendar days of Town's
demand for such assurance: (1) the appointment of a receiver or trustee to take possession of all or
substantially all of the assets of Franchisee; (2) Franchisee's general assignment if its assets for the benefit of
Franchisee's creditors; (3) a court entry of any decree or order adjudging Franchisee to be insolvent or
6/28/2019 LAH-19agmt 29
bankrupt; (4) a court entry of any decree or order approving as properly filed a petition seeking
reorganization of Franchisee or an arrangement under the bankruptcy laws or any other applicable debtor's
relief law or statute of the United States or any State; or (5) a determination by the City Manager, based upon
a statement prepared by an independent certified public accountant mutually agreed upon by Franchisee and
the City Manager, that there is a reasonable probability that Franchisee's financial capability to perform this
Agreement is impaired.
17.4 Authority to Terminate – The City Council of Town is authorized to terminate this Agreement on
behalf of Town in accordance with Article 17 of this Agreement . Termination of this Agreement under this
Article 17 shall not relieve Franchisee of the obligation to pay any fees, taxes, or other charges then due to
Town nor relieve Franchisee of the obligation to file any daily, monthly, quarterly or annual reports covering
the period to termination nor relieve Franchisee from any claim for damages previously accrued or then
accruing against Franchisee. Town shall pay to Franchisee any amounts due to Franchisee for the
performance of services under this Agreement through the effective date of termination.
17.5 Termination Cumulative – Town's right to terminate this Agreement is cumulative to any other rights
and remedies provided by law or by this Agreement.
ARTICLE 18
GENERAL PROVISIONS
18.1 Service Standards – Franchisee shall perform all services under this Agreement in a thorough and
professional manner. Collection services described in Article 5 of this Agreement shall be performed
regardless of weather conditions and regardless of difficulty of collection. Miscellaneous services described
in Article 10 of this Agreement shall be performed professionally, promptly and courteously.
18.2 Labor and Equipment – Franchisee shall provide and maintain all labor, equipment, tools, facilities,
and personnel supervision required for the performance of Franchisee's obligations under this Agreement.
Franchisee shall at all times have sufficient back up equipment and labor to fulfill Franchisee's obligations
under this Agreement. No revenue for Franchisee's services or for Franchisee's supply of labor, equipment,
tools, facilities or supervision shall be provided or paid to Franchisee by Town or by any Service Recipient
except as expressly provided by this Agreement.
18.3 Assignment – The experience and expertise of F ranchisee are material considerations for this
Agreement. Franchisee shall not assign any of Franchisee's rights nor delegate any of Franchisee's duties
under this Agreement. Any attempt to so assign Franchisee's rights or delegate Franchisee's duties sha ll be
void and of no force or effect.
Should the Franchisee wish to assign any of Franchisee's duties under this Agreement, Franchisee
must submit their request in writing, and the proposal must be approved by City Council prior to
implementation. Any attempted assignment shall be null and void and of no effect without prior City
Council approval.
18.4 Successors and Assigns – This Agreement shall be binding upon and inure to the benefit of the
successors and assigns of the parties hereto; provided that no party hereto may assign this Agreement without
the prior consent of the other party, which consent the Town may withhold at its sole discretion; and
provided, further, that no assignment shall be valid and binding that endeavors to relieve the assigning party
of any obligations to make payments that accrued prior to the date of assignment or of which the assignee has
not affirmatively agreed, in writing, to assume all obligations of the assignor thereunder. Any dissolution,
merger, consolidation, or other reorganization of Franchisee, or the sale or other transfer of a controlling
percentage of the capital stock of Franchisee, shall be deemed a voluntary assignment. The phrase
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“controlling percentage” means the ownership of, and the right to vote, st ock possessing at least 51% of the
total combined voting power of all classes of Franchisee’s capital stock issued, outstanding, and entitled to
vote for the election of director.
18.5 Independent Franchisee – In the performance of services pursuant to t his Agreement, Franchisee
shall be an independent Franchisee and not an officer, agent, servant or employee of Town. Franchisee shall
have exclusive control over the details of the services and work performed and over all persons performing
such services and work. Franchisee shall be solely responsible for the acts and omissions of its officers,
agents, employees, Franchisees and subcontractors, if any. Neither Franchisee nor its officers, employees,
agents, Franchisees or subcontractors shall obtain any right to retirement benefits, Workers' Compensation
benefits, or any other benefits which accrue to Town employees, and Franchisee expressly waives any claim
it may have or acquire to such benefits.
18.6 Name – Franchisee shall not use a firm name containing the words “City” or “Town” or other words
implying municipal ownership without prior written approval of Town.
18.7 Law to Govern – The law of the State of California shall govern this Agreement.
18.8 Venue – Any litigation between Town and Franchisee concerning or arising out of this Agreement
shall be filed and maintained exclusively in the Municipal or Superior Courts of Santa Clara County, State of
California, to the fullest extent permissible by law. Each party consents to service of process in any manner
authorized by California law.
18.9 Compliance with Law – In the performance of this Agreement, Franchisee shall comply with all
applicable laws, regulations, ordinances and codes of the federal, state and local governments, including
without limitation the Municipal Code of Town.
Town shall provide written notice to Franchisee of any planned amendment to the Los Altos Hills
Municipal Code which would substantially affect the performance of Franchisee's services pursuant to this
Agreement. Such notice shall be provided at least thirty (30) days prior to the City Council's approval of
such an amendment.
18.10 Permits and Licenses – Franchisee shall obtain, and shall maintain throughout the Term of this
Agreement, all necessary permits, licenses and approvals required for Franchisee to perform the work and
services agreed to be performed by Franchisee pursuant to this Agreement. Franchisee shall show proof of
such permits, licenses or approvals and shall demonstrate compliance with the t erms and conditions of such
permits, licenses and approvals upon the request of the City Manager, including without limitations, a
business license.
18.11 Ownership of Written Materials – All reports, documents, brochures, public education materials, and
other written, printed or photographic materials developed by Town or Franchisee in connection with the
services to be performed under this Agreement, whether developed directly or indirectly by Town or
Franchisee, shall be and shall remain the property of Town without limitation or restriction on the use of such
materials by Town. Franchisee shall not use such materials in connection with any project not connected
with this Agreement without the prior written consent of the City Manager.
18.12 Waiver – The waiver by Town or Franchisee of any breach or violation of any term, covenant or
condition of this Agreement shall not be deemed to be a waiver of any other term, covenant or condition or
any subsequent breach or violation of the same or of any other term, covenant or condition. The subsequent
acceptance by Town of any fee, tax, or any other moneys which may become due from Franchisee to Town
shall not be deemed to be a waiver by Town of any breach or violation of any term, covenant or condition of
this Agreement.
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18.13 Notices – All notices and other communications required or which may be given under this
Agreement shall be deemed given when deposited in the United States mail or when personally delivered to
the parties as specified in this Section. In the case of a notice or communication by facsimile or other
electronic means, a written copy shall be mailed or personally delivered within the three (3) days of the
transmittal of the facsimile or other electronic means. All notices or other communica tions sent by mail shall
be sent postage prepaid to the address specified below:
To Town: City Manager
Town of Los Altos Hills
26379 Fremont Road
Los Altos Hills, CA 94022
City Manager can be reached by phone at 650-941-7222, or by fax at 650-941-3160.
To Franchisee: General Manager
GreenWaste Recovery, Inc.
1500 Berger Drive
San Jose, CA, 95122
General Manager can be reached by phone at 408-938-4902, or by fax at 408-287-3108.
Either party may designate a different mailing address by providing notice to the other party as
provided in this Section 18.13.
Notice by Town to Franchisee of a missed pick-up, or a Service Recipient problem or complaint,
may be given to Franchisee orally through Franchisee's local telephone number, electronic mail or messaging
or by telefax, with written confirmation sent to Franchisee within seventy-two (72) hours of the oral
notification.
18.14 Transition to Next Franchisee – In the event Franchisee is not awarded an Agreement to continue to
provide services following the expiration or earlier termination of this Agreement, Franchisee shall cooperate
fully with Town and any subsequent Franchisee to assure a smooth transition of services described in this
Agreement. Such cooperation shall include, but not be limited to, transfer of computer data, files and tapes;
providing routing information, route maps, vehicle fleet information, and lists of Service Recipients and
account information. During the last six (6) months of this Agreement, th ese materials shall be provided to
Town within five (5) working days of the request by Town.
18.15 Town Representative – Except as otherwise provided in this Agreement, the City Manager or his or
her designee shall be authorized to act on behalf of Town i n the administration of this Agreement.
18.16 Franchisee's Records – Franchisee shall maintain any and all ledgers, books of account, invoices,
vouchers, canceled checks, computer files, and other records or documents evidencing or relating to charges
for services, or expenditures and disbursements charged to Town for a minimum period of three (3) years, or
for any longer period required by law, from the date of termination or completion of this Agreement.
Franchisee shall maintain all documents and records which demonstrate performance under this
Agreement for a minimum period of three (3) years, or for any longer period required by law, from the date
of termination or completion of this Agreement.
Any records or documents required to be maintained pursuant to this Agreement shall be made
available for inspection or audit, at any time during regular business hours, upon written request by the City
Manager, City Attorney, or a designated representative of any of these officers. Copies of such documents
shall be provided to Town for inspection at Town Hall when it is practical to do so. Otherwise, unless an
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alternative is mutually agreed upon, the records shall be available at Franchisee's address indicated for
receipt of notices in this Agreement.
Where Town has reason to believe that such records or documents may be lost or discarded due to
dissolution, disbandment or termination of Franchisee's business, Town may, by written request or demand
of any of the above-named officers, require that custody of t he records be given to Town and that the records
and documents be maintained in Town Hall. Access to such records and documents shall be granted to any
party authorized by Franchisee, Franchisee's representatives or Franchisee's successor -in-interest.
18.17 Use of Recycled Products – Franchisee is requested to use, wherever feasible in the performance of
services under this Agreement, products or materials which contain recycled materials content. This would
include such items as reports on recycled content paper, recycling Containers with recycled plastic content;
and use of re-refined oil in collection vehicles.
18.18 Amendment – This Agreement may be amended or modified only by written Agreement duly
authorized by Franchisee and City Council and executed by their authorized representatives.
18.19 Paragraph Headings – The subject headings of the paragraphs and subparagraphs of this Agreement
are included for convenience only and will not affect the construction or interpretation of any of its
provisions.
18.20 Drafting – This Agreement, and each of the provisions hereof, have been reached as a result of
negotiations between the parties and their respective attorneys. Each of the parties hereto expressly
acknowledges and agrees that this Agreement shall not be deemed to have been prepared by or drafted by
any particular party and that the normal rule of construction to the effect that any ambiguities are to be
resolved against the drafting party or parties, shall not be employed in the interpretation of this Agreement.
18.21 Severability – Should one or more of the provisions of this Agreement be held by any court to be
invalid, void or unenforceable, the remaining provisions shall nevertheless remain and continue in full force
and effect, provided that the continuation of such r emaining provisions does not materially change the duties
or obligations of either party from those duties or obligations originally contemplated by this Agreement.
18.22 Entirety – This Agreement and the Exhibits attached hereto represent the entire Agreement of Town
and Franchisee with respect to the services to be provided under this Agreement. No prior written or oral
statement, proposal, or Agreement shall alter any term or provision of this Agreement.
18.23 Nondiscrimination – In performing the collection services hereunder, Franchisee shall not
discriminate against any person on the ground of race, sex, age, creed, color, religion or national origin.
18.24 Attorney’s Fees – In any legal action or proceeding brought for enforcement of this Agreement, the
successful party shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action
or proceeding, in addition to any other relief to which the successful party may be entitled.
18.25 Dispute Resolution
18.25.1 Call for Mediation – If the parties are unable to resolve a dispute arising under this
Agreement in a cooperative manner, either party may call for mediation, as hereafter described. The
party calling for mediation shall serve notice in writing upon the other party setting forth the
question or questions to be mediated. The costs of the mediation shall be borne equally by the
parties.
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18.25.2 Mediation – Within ten (10) days after delivery of notice, the parties shall select a
mutually acceptable mediator from the Judicial Arbitration and Mediation Service (“JAMS”) or
other mutually agreeable organization. In the event the parties are unable to agree on a mediator, a
mediator shall be selected for them at random by the San Francisco office of JAMS . However, either
side may reject the proposed mediator and JAMS will select another. Within ten (10) days
thereafter, the parties shall meet with the mediator in a good faith attempt to resolve their dispute.
The parties shall continue to meet with the mediator until their dispute is resolved or the mediator
indicates that he or she does not believe that further efforts are likely to result in a successful
resolution.
18.26 Force Majeur e – If the performance by a party hereto (the “Affected Party”) of any of its
obligations or undertakings under this Agreement is interrupted or delayed by any occurrence
beyond the reasonable control of the Affected Party, whether that occurrence is an act of God
or public enemy, or whether that occurrence is caused by war, riot, storm , flood, terrorists'
attacks, strikes, earthquake, other natural forces or operation of law, then the Affected Party
shall be excused from any further performance for whatever period of time until the
occurrence has abated so that the Affected Party's performance may resume. The non-
Affected Party in its discretion may terminate this Agreement if the occurrence continues
substantially unabated for a period of ninety (90) days. Notwithstanding the above, if the
Force Majeure clause is invoked the Town shall have the right to use the equipment as set
forth in Section 10.5 of this Agreement, however the time limitation shall not apply and the
Town may use the equipment until the Franchisee has resumed full performance.
18.27 Counterparts – This Agreement may be executed in counterparts and/or by facsimile or other
electronic means, and when each Party has signed and delivered at least one such counterpart, each
counterpart shall be deemed an original, and, when taken together with other signed counterpart,
shall constitute one Agreement, which shall be binding upon and effective as to all Parties.
//
//
//
EXHIBIT A: RECYCLABLE MATERIALS
Acceptable Recyclable Materials – Must Be Clean and Free of Food and Liquid
Material Definition
Tin/Steel Includes steel food, beverage, aerosol and paint cans. “Tin” cans fall into this
category. Tin or other coatings are often applied to a steel food can.
Aluminum Aluminum used beverage containers, post-consumer aluminum beverage
cans.
Metal – Misc. Electrical motors, hangers (bundled), keys, nuts and bolts, metal pipe, propane
tanks (empty), scrap metal, tools (drained of all fluids), toys, doors and
screens.
PET #1 Polyethylene Terephthalate (PET, PETE). PET is clear or mostly clear
and tough. Commonly used in soft drink bottles and many injection molded
consumer product containers.
NHDPE
CHDPE
#2 (Natural High-Density Polyethylene). Includes milk, water and other
bottles that are HDPE and are of a natural or translucent color.
(Colored High-Density Polyethylene). Includes juice, detergent and
other bottles that are HDPE and are of a colored or opaque color.
Mixed Plastic #3-7 #3 PVC: Polyvinyl Chloride. Commonly used in film for meat packaging
and some rigid plastic containers. Does not include hard PVC (e.g. pipe).
#4 LDPE: Low Density Polyethylene. Commonly used in newspaper and
grocery bags and butter cups lids. Only acceptable when all film plastics are
bagged together.
#5 PP: Polypropylene. Commonly used in yogurt containers and deli trays.
#6 PS: Polystyrene. (not typically recycled including Styrofoam) Commonly
used in plastic cups and plates and to-go containers.
#7 OTHER: Other mixed resins. Commonly used in mixed plastic
containers or plastic products.
Glass – Clear Clear Glass Bottles and Containers means clear glass beverage and food
containers and glass dishware with or without a CRV label. Examples: Whole
or broken clear soda and beer bottles, fruit juice bottles, peanut butter jars, and
mayonnaise jars. Does not include glass bakeware, Pyrex or ceramics.
Glass – Colored Colored Glass Bottles and Containers includes food and beverage
containers – three subtypes described below:
Green Glass Bottles and Containers means green-colored glass containers
with or without a CRV label. Examples: Whole or broken green soda, beer
and wine bottles.
Acceptable Recyclable Materials – Must Be Clean and Free of Food and Liquid
Material Definition
Brown Glass Bottles and Containers means brown-colored glass containers
with or without a CRV label. Examples: Whole or broken brown soda, beer
and wine bottles.
Other Colored Glass Bottles and Containers means colored glass containers
and bottles other than green or brown with or without a CRV label. Examples:
Whole or broken blue or other colored bottles and containers.
Glass – 3 Mix A collection of flint, amber, and green beverage or food container glass. It
may contain normal container labels and metal tops.
Mixed Paper A mixture of various grades of recyclable waste paper not limited by fiber
content and includes most types of clean and dry paper including glossy, white
ledger and computer papers, colored paper, newspapers, magazines, catalogs,
phone books, shredded paper, cards, laser- printed white ledger, windowed
envelopes, sticky notes, paperboard, paper egg cartons and often contains
corrugated and brown paper. Does not include photographs, carbon paper,
tissue, napkins or waxed/coated fiber or mixed fiber products that may include
coffee cups, ice cream containers, gable top cartons, aseptic or tetrapak. Food
soiled materials and materials with visible water marks are not accepted.
News Known as ONP (old news print), ONP has two major sub-grades:
No. 8 is sorted newspapers only.
No. 6 may have some magazines mixed in and may be tied in bundles or
gathered in brown bags.
Food soiled materials and materials with visible water marks are not accepted.
OCC Used boxes and sheets of corrugated board of various qualities. Corrugated is
known as OCC (old corrugated container). OCC is clean cardboard made from
unbleached, unwaxed paper with a fluted (corrugated) inner liner. Does not
include pizza boxes. Food soiled materials and materials with visible water
marks are not accepted.
eWaste: Includes calculators, cameras, cell phones, computer mice, cords, DVD
players, DVRs, fax machines, keyboards, small printers, radios, scanners,
smart phones, stereos, telephones, VCRs. Inkjet/toner cartridges are not
acceptable in the commingled container but are acceptable if collected
separately.
Cart Size BASE SERVICES* Cart Size BLUE Cart Only
Service
GREEN Cart Only
Service
20-Gallon GRAY Cart 33.51$ 20-Gallon Cart n/a n/a
32-Gallon GRAY Cart 46.71$ 32-Gallon Cart n/a n/a
64-Gallon GRAY Cart 93.45$ 64-Gallon Cart $23.36 $70.08
96-Gallon GRAY Cart 140.14$ 96-Gallon Cart $35.04 $105.11
Cart Size GRAY Cart (Ea.) BLUE Cart (Ea.) GREEN Cart (Ea.)
20-Gallon Cart n/a n/a n/a
32-Gallon Cart n/a n/a n/a
64-Gallon Cart** $46.72 n/a n/a
96-Gallon Cart $70.07 $7.01 $35.04
Distance DRIVE-ON
Charge*** Distance BASE
SERVICES****
ADDITIONAL
SERVICES*****
11' - 100'26.00 11' - 25'40.70 13.57
101' - 200'52.00 26' - 100'81.41 27.14
201' - 300'65.00 Each Add'l 100'81.41 27.14
301' - 400'78.00
401' - 500'91.00
Each Additional 100'13.00 ***All GRAY and BLUE Carts
****One (1) GRAY Cart and one (1) BLUE Cart
*****Each additional GRAY or BLUE Cart
Material Type Per Each Set-out Set-out Equivalent Service Description Per Item Rate
Excess GRAY Material $14.68 32-gallon Bulky Item Pick-up $30.00
Excess BLUE Material $3.58 32-gallon Bulky Item (w/ Freon) $45.00
Excess GREEN Material $5.92 96-gallon
Box Size Type Pull Rate Weight Included Cost Per Add'l Ton
10- Cubic Yard Mixed Debris or C&D 440.20$ up to 3 tons 97.10$
20- Cubic Yard Mixed Debris or C&D 524.36$ up to 4 tons 97.10$
40- Cubic Yard Mixed Debris or C&D 705.62$ up to 6 tons 97.10$
10- Cubic Yard Dirt or Concrete 653.83$ up to 8 tons 58.26$
10- Cubic Yard Dirt and Concrete 769.00$ up to 8 tons 58.26$
Bin Size Delivery/Retrieval Collection Services Total Rate
1-Cubic Yard Bin $50.00 $117.61 $167.61
2-Cubic Yard Bin $50.00 $146.68 $196.68
RESIDENTIAL COLLECTION RATES - MONTHLY RECURRING SERVICES
EXTRA SERVICES
DEBRIS BOX SERVICES
BIN-BY-THE-DAY SERVICES
ADDITIONAL SERVICES
EXHIBIT B: INITIAL RATES
*BASE SERVICES include one (1) 96-gallon BLUE Cart and up to two (2) GREEN Carts for no additional charge. GREEN Carts must be placed
CURBSIDE for Collection. BASE SERVICE Rates for Eligible Lifeline/CARE Residential Service Recipients are charged at 85% and applicable to
BASE SERVICES only.
**Manure Service is provided in 64-gallon GRAY Carts.
ON-PREMISE (DRIVE-ON Services) ON-PREMISE (WALK-ON Services)
EXCESS SERVICES
RESIDENTIAL COLLECTION RATES - MONTHLY NON-RECURRING SERVICES
Container Size 1x/week 2x/week 3x/week 4x/week 5x/week 6x/week
64-Gallon $ 46.72 $ 98.12 $ 147.18 $ 196.24 $ 245.29 $ 247.63
96-Gallon $ 70.07 $ 147.15 $ 220.72 $ 294.30 $ 367.87 $ 371.37
1-Cubic Yard Bin 117.61$ 177.13$ 247.70$ 321.05$ 449.74$ 539.70$
2-Cubic Yard Bin 146.68$ 232.48$ 343.18$ 474.65$ 607.51$ 716.82$
3-Cubic Yard Bin 184.05$ 290.60$ 430.39$ 593.65$ 817.85$ 965.93$
4-Cubic Yard Bin 232.48$ 368.11$ 550.78$ 772.17$ 1,003.29$ 1,203.94$
6-Cubic Yard Bin 287.83$ 445.60$ 644.88$ 871.81$ 1,089.07$ 1,252.40$
8-Cubic Yard Bin 358.42$ 556.29$ 806.77$ 1,089.07$ 1,361.69$ 1,565.12$
Container Size 1x/week 2x/week 3x/week 4x/week 5x/week 6x/week
64-Gallon $ 11.68 $ 24.53 $ 36.79 $ 49.06 $ 61.32 $ 61.91
96-Gallon $ 17.52 $ 36.79 $ 55.18 $ 73.57 $ 91.97 $ 92.84
1-Cubic Yard Bin $ 29.40 $ 44.28 $ 61.93 $ 80.26 $ 112.44 $ 134.93
2-Cubic Yard Bin $ 36.67 $ 58.12 $ 85.79 $ 118.66 $ 151.88 $ 179.20
3-Cubic Yard Bin $ 46.01 $ 72.65 $ 107.60 $ 148.41 $ 204.46 $ 241.48
4-Cubic Yard Bin $ 58.12 $ 92.03 $ 137.69 $ 193.04 $ 250.82 $ 300.98
6-Cubic Yard Bin $ 71.96 $ 111.40 $ 161.22 $ 217.95 $ 272.27 $ 313.10
8-Cubic Yard Bin $ 89.61 $ 139.07 $ 201.69 $ 272.27 $ 340.42 $ 391.28
Container Size 1x/week 2x/week 3x/week 4x/week 5x/week 6x/week
64-Gallon $ 23.36 $ 49.06 $ 73.59 $ 98.12 $ 122.65 $ 123.82
96-Gallon $ 35.04 $ 73.57 $ 110.36 $ 147.15 $ 183.94 $ 185.69
Push/Pull Distance****** 1x/week 2x/week 3x/week 4x/week 5x/week 6x/week
0-10'13.83$ $ 27.66 $ 41.50 $ 55.33 $ 69.16 $ 82.99
11-25'20.74$ $ 41.49 $ 62.23 $ 82.97 $ 103.71 $ 124.46
26-50'62.26$ $ 124.52 $ 186.78 $ 249.04 $ 311.30 $ 373.56
51-100'76.11$ $ 152.23 $ 228.34 $ 304.46 $ 380.57 $ 456.69
101-200'89.96$ $ 179.92 $ 269.87 $ 359.83 $ 449.79 $ 539.75
201-300'103.78$ $ 207.56 $ 311.34 $ 415.12 $ 518.89 $ 622.67
301-400'117.61$ $ 235.22 $ 352.83 $ 470.44 $ 588.06 $ 705.67
Account RE-START Fee – Administrative Fee 10.00$ Account Reinstatement Fee
Container RE-DELIVERY Fee – Delivery of Removed Cart(s)25.00$ Per Vehicle Trip
Container DELIVERY/SWAP Fee – Beyond 1x Per Year 25.00$ Per Vehicle Trip
Cart CLEANING/SWAP Fee 25.00$ Per Vehicle Trip
Bin CLEANING/SWAP Fee 115.00$ Per Bin
Cart NON-SCHEDULED Collection Go-Back/Trip Fee 20.00$ Per Vehicle Trip
Bin NON-SCHEDULED Collection Go-Back/Trip Fee 35.00$ Per Bin
LATE Fee – Applies on past due balances of 30-days or more.1.5%Periodic monthly rate (APR of 18%, minimum $2.00 fee)
One-Time ADDITIONAL COLLECTION - Collection Charge 20.00$ Per Collection
One-Time ADDITIONAL COLLECTION - Processing Charge 25%of the 1x/week collection
Residential ENCLOSURE Fee 5.00$ Per Month, Per Enclosure
Non-Residential ENCLOSURE Fee (w/ Lock)15.00$ Per Collection
Non-Residential ENCLOSURE Fee (w/o Lock)10.00$ Per Collection
LOCKING BIN Installation Charge 50.00$ Per Installation
Cart REPLACEMENT Fee – if damaged by customer.60.00$ Per Cart
Bin REPLACEMENT Fee – if damaged by customer.25% - 50%of current cost of an equivalent Bin based on extent of the damage.
*****Push/Pull distances are not applicable for rear-load Bins up to 25'.
ADDITIONAL MISC. CHARGES
NON-RESIDENTIAL COLLECTION RATES - MONTHLY RECURRING SERVICES
Non-Residential RECYCLABLE MATERIALS Monthly Collection Rates
Non-Residential YARD TRIMMINGS Monthly Collection Rates
Non-Residential MIXED COMPOSTABLES Monthly Collection Rates
Non-Residential PUSH/PULL Monthly Collection Rates
EXHIBIT C: PUBLIC EDUCATION AND OUTREACH PLAN
GreenWaste firmly believes that implementation of a successful public education and outreach plan will
require close coordination with the Town throughout the term of the Agreement. The public education and
outreach plan will be designed and implemented to maximize information distribution to inform Service
Recipients about the services provided under the new Agreement, and communicate the methods and
benefits of source reduction, reuse, recycling, and composting. Public outreach materials will highlight
acceptable material types for each Container, inform Service Recipients on how to best place materials in
Containers and provide proper set-out instructions to facilitate collection.
Integration of GreenWaste’s outreach experience and past successes is crucial to engaging, increasing, and
sustaining the participation in source reduction, reuse, recycling, and composting programs. The description
that follows focuses on the following activities:
New Program Rollout
New Program Collateral Development
In advance of the rollout of new and expanded service programs, GreenWaste will have developed and
finalized the updated collateral materials, reflective of new programs, in preparation for distribution.
Informing Service Recipients in advance of new and expanded programs is key in helping GreenWaste’s
Outreach, Customer Service, and operations teams to complete necessary transition tasks. GreenWaste’s
goal is to keep all Service Recipients well informed and at ease with changes to their service. Below are
the collateral pieces that will be developed specifically for the transition period. For additional details on
New Program Rollout, please see Exhibit J.
New and Expanded Services Notice: New and expanded services notices will be developed.. These
pieces will provide an overview of collection options and include other related information deemed
appropriate and timely by the Town.
Container Verification and Selection Brochure: Container Verification and Selection tri-fold
brochures will be developed to provide Service Recipients with an overview of the new services
available, detail proper set-out instructions and include other related information deemed appropriate
and timely by the Town. Many Service Recipients will be able to repurpose their existing Containers
to suit the new collection program, and the brochure will provide clear guidance as to how to reuse
Containers. In order to properly update, reduce and/or supplement Containers on-site, Service
Recipients will need to select the type of service they’d like to receive, as well as the quantity of
associated Containers. The third panel of the distributed tri-fold brochure will be designed as a tear-
off return mailer for Service Recipients to select and/or confirm service levels, including designating
the Containers they intend to maintain, and return to GreenWaste prior to the distribution of
Containers.
In addition to these collateral pieces designed and distributed specifically for the transition of the new
Agreement and associated new and expanded programs, comprehensive recycling guides will also be
updated to reflect new and expanded services. These guides will also be provided to new Service Recipients
throughout the term of the new Agreement and will be available for download online.
Recycling Guide: Detailed “how-to” recycling guides will be updated to inform Residential Service
Recipients of the details of the new and expanded service offerings. These booklets include three (3)
full page color-coded pages identifying the list of acceptable materials organized by material type. The
booklets also include graphic illustrations of proper set-out procedures, acceptability and necessary
preparation of materials for each of their Carts, details on how to utilize services available to
Residential Service Recipients and will offer other related information deemed appropriate by the
Town. Recycling guides will be updated as necessary and will be available online and distributed to
new Service Recipients throughout the term of the new Agreement.
New Program Community Outreach
GreenWaste understands that the new program for Curbside Yard Trimmings will require significant
community engagement to ensure Service Recipients understand the new program parameters. GreenWaste
will participate in and host a number of community workshops, resident meetings, and tabling events to
ensure all Service Recipients understand the new program.
Community Workshops: In collaboration with the Town, GreenWaste will host educational workshops
to specifically explain the new programs. The workshops will provide the opportunity to demonstrate
service changes and associated set-out requirements, review rate options in detail, and answer any
questions the Service Recipients might have. GreenWaste intends on hosting two workshops in each
Town, at locations and times mutually agreed upon with the Town.
Resident Meetings: GreenWaste will work to identify existing resident and/or HOA meetings where a
GreenWaste staff member can present the new program. Much like the workshops, this will provide
the opportunity to discuss the program face-to-face with the Service Recipients in a forum-type setting.
Tabling Events: In collaboration with the Town, GreenWaste will participate in Town events, such as
Earth Day and Town Picnics, to share information and collateral, and answer Service Recipient
questions.
Proactive Communication
During the transition to new programs and throughout the term of the new Agreement, GreenWaste will
provide up-to-date and accurate information and collateral materials to all Service Recipients. GreenWaste
will work with the Town to prepare collateral materials specific to individual programs, will maintain
thematic branding in all outreach collateral, and will modify and include additional materials as needed.
GreenWaste will identify the target audience, the purpose, and the message(s) to be communicated for each
piece of collateral. GreenWaste will offer the Town the opportunity to provide input on the content and
format of all collateral material at least two weeks in advance of production of the final documents,
comments provided by the Town Manager will be incorporated and all materials relating to the services
provided will be approved by the Town prior to being printed for distribution.
All outreach materials developed for the Town will be:
Thematically branded with consistent color, font, look and feel,
Photo-oriented to appeal to varied language and literacy levels,
Available in digital form to minimize printing waste and provide easy access to information, and
Printed on recycled paper (double-sided as appropriate).
Ongoing Public Education & Outreach
Collateral materials generated throughout the term of the new Agreement will meet or exceed all Town
requirements. Drafts and design templates will be provided to the Town for approval prior to production.
At a minimum, the following ongoing collateral materials will be developed and distributed to Service
Recipients:
Quarterly Newsletter: Quarterly newsletters will continue to be developed and distributed to all
Residential Service Recipients. These will be sent as bill inserts, self-mailers or will be distributed
digitally, as appropriate, and will include general information applicable to residential Service
Recipients.
Holiday Service Notification: Holiday service bill inserts or postcards will be developed and mailed
to Service Recipients at least thirty (30) days in advance of rescheduled service. Additionally,
notification of holiday service may be offered in the form of GreenWaste websites and/or via social
media.
Services & Program Notifications: On an as-needed basis, these bill inserts will be developed and
included in Service Recipient invoices to provide notification to Service Recipients of upcoming and
timely information as deemed appropriate and timely by the Town.
Non-Collection Notices: Non-collection notices (NCNs) will also be updated as applicable. The
notices are cart hangers for use by drivers whenever issues with contamination or improper set-out are
encountered. NCNs can be used as a notification and warning system to the Service Recipient when
an issue is encountered by collection, or they can be used to explain why collection did not occur.
Website Maintenance
GreenWaste has designed an easily navigable website that maintains the same look and feel as other
outreach collateral. GreenWaste has an in-house outreach team and Graphic Designer who are responsible
for the development and maintenance of the website. Utilizing an in-house team allows GreenWaste the
flexibility to quickly make changes
Social Media
GreenWaste’s social media presence is aimed at increasing awareness of the company, affiliated companies,
service offerings, events and general posts related to the environment, resource conservation and of course,
recycling and diversion. Traffic on GreenWaste’s website, social media accounts has continued to steadily
increase, demonstrating interest in what GreenWaste shares and posts.
AB 341 and AB 1826 Outreach Activities
To support the Town’s compliance with AB341 and AB1826, GreenWaste will provide outreach and
technical assistance support to Non-Residential Service Recipients as part of its ongoing Public Education
& Outreach Program. GreenWaste will work with the Town and promote the inclusion of information on
AB341 and AB1826 in outreach materials developed for Non-Residential Service Recipients to notify
businesses of the regulations and recycling options with GreenWaste as their hauler.
As a result of the unique collection system GreenWaste provides, all Service Recipients are automatically
subscribed to recycling and composting services since all material is processed by GreenWaste. The
regulations allow Non-Residential entities to subscribe to a service that includes mixed waste processing
that diverts recyclable materials from disposal and that yields diversion results comparable to source
separation. GreenWaste’s suite of services allow compliance with regulations to be easily attainable.
SB 1383 Outreach Activities
As California continue to work towards eliminating organic wastes from the landfill, new laws are being
passed to accomplish the State’s goals. The newest of these regulations is SB 1383, which generally is
requiring jurisdictions to reduce their disposal of organics materials in the landfill.
While these regulations are not yet finalized, GreenWaste is proactively working with CalRecycle to
understand the implications for our jurisdictions and will continue to be a proponent for the Town. Once
the regulations are finalized, GreenWaste will work with the Town to determine what steps need to be taken
for the Town to comply with the new regulations.
Community Compost Giveaway
One of GreenWaste's most successful programs has been compost giveaways. GreenWaste transports and
delivers to the Town finished compost in the amount of up to ten percent (10%) of the tonnage of
Compostable Materials collected by GreenWaste under the Agreement. This finished compost is delivered
every Friday (unless otherwise instructed by the Town) at the intersection of Elena Rd. and Purissima Rd.
This material is available for Town residents only. Such distribution within the community is a great way
to build support for this important recycling program and highlights the value of utilizing the innovative
collection and processing methodology that GreenWaste provides.
Being Visible and Accessible to the Community
GreenWaste firmly believes in being a strong community citizen by becoming an integral part of and giving
back to communities. GreenWaste will maintain active involvement and offer support to community
groups, youth groups, business associations, and non-profit charitable organizations.
Participation in Community Events
GreenWaste will actively pursue opportunities to participate in community and educational events,
including staffing booths and displays, participating in one-time, annual, and recurring events, and ensuring
special events throughout the Town are poised to reduce the amount of waste sent to landfill. As part of its
Public Education Plan, GreenWaste can offer planning, outreach and/or technical assistance services to
Town-sponsored special events.
MRF Tours
GreenWaste will offer tours of its Material Recovery Facility to any Town employees, residents, and
community groups who desire to see first-hand how their material is processed. Visitors are provided with
personal protective gear, including hard hats, safety vests, and eye protection, and are advised ahead of time
to wear comfortable, close-toed shoes. The tour guide communicates with visitors throughout the
processing buildings via headsets. Visitors are briefed prior to the tour about safety and are encouraged to
ask questions and interact with the tour guide during the tour.
Educating the Town’s Youth
GreenWaste is committed to educating and investing in future generations in a focused and purposeful
effort, to instill in our greatest resource, our children, the knowledge, tools, and resources to make
environmental sustainability and resource conservation an ingrained and habitual part of their lives. To
inspire environmental stewardship in future generations, GreenWaste’s PEOP includes a strong
environmental education component, which recognizes the powerful role that schools play in promoting
awareness and fostering an environmental agenda within local communities.
Educational Materials
GreenWaste has dedicated significant resources to the development of educational materials geared toward
younger audiences. GreenWaste’s newsletters include a “Green Kids” section with different themes and
seasonal activities related to recycling and waste reduction. The stars of GreenWaste’s “Green Kids” section
of its newsletters, and the role-model characters in GreenWaste’s 20-page full size coloring and activity
book “Color the Earth Green,” are superhero “Captain GreenWaste” and his sidekick bulldog “Recovery.”
The “Color the Earth Green” activity book includes a two-page educational comic strip and a range of
different coloring and educational activities geared toward children of different age ranges. GreenWaste is
also creating a new children’s book based on the Captain GreenWaste character, entitled “Captain
GreenWaste and the Waste Avengers.” This book aims to educate the youth on the importance of proper
recycling, especially in light of current recycling challenges. Upon request, GreenWaste conducts tailored
outreach, education, and equipment demonstrations to K-12 public and private schools and has developed
kid-friendly recycling posters using materials that are often found in classrooms and cafeterias.
EXHIBIT D: TOWN-WIDE CLEAN-UP SERVICES
1. Materials Excluded from Town-wide Clean-ups:
Franchisee shall not be required to accept the following materials during town-wide cleanups:
a)Yard Trimmings which are greater than five (5) feet in length or more than six (6) inches in
diameter and tree trunks which are more than six (6) inches in diameter;
b)More than thirty (30) gallons per household or uncontainerized debris and other materials
resulting from the construction or demolition of buildings and other structures;
c)More than thirty (30) gallons per household or uncontainerized concrete, asphalt, rock and dirt;
d)Tires; and
e)Hazardous Materials, including used motor oil or car batteries.
2. Materials Included in Town-wide Clean-ups:
A. Franchisee shall accept from residents of Town, and keep separate for recycling, the following
materials:
a)Recyclable Materials which are collected by the Town’s recycling program;
b)Scrap metal items that do not exceed forty (40) pounds in weight and are not more than two (2)
feet long in any dimension;
c)Small appliances;
d)White goods that do not contain Freon;
e)White goods that contain Freon;
f)Computer monitors and television sets;
g)Up to 30-gallons per household of containerized debris resulting from the construction or
demolition of residential buildings and other structures;
h)Up to 30-gallons per household of containerized concrete, asphalt, rock and dirt;
i)Undamaged bulky goods (to be donated to a non-profit service organization); and
j)Clean and dry textiles that are not loose (to be donated to a non-profit service organization, as
feasible).
B. Franchisee shall accept from residents of Town, and keep separate for composting, the following
materials:
a)Yard Trimmings which are less than six (6) inches in diameter, and not more than six (6) feet in
length; and
b)Clean (unpainted and untreated) dimensional lumber less than five (5) feet in length.
3. Permitted Trailers
A. Trailers used by Service Recipients for the hauling of materials to the Cleanups are limited to four (4) feet by
eight (8) feet in size. All trailers must be open to allow for inspection prior to entering the event (no enclosed
trailers are permitted).
4. Hours of Service
A. Franchisee shall accept material from 9:00am until 3:00pm. Any Service Recipient that is not in the parking lot
by 3:00pm will be turned away.
EXHIBIT E: ON-CALL CLEAN-UP SERVICES
Only Residential Service Recipients with Mixed Compostable Materials service are eligible to use the
On-Call C lean-up Services program. Residential Service Recipients can schedule up to two (2) On-Call
Clean-ups per year at no additional charge. Residential Service Recipients must call at least 48-hours in
advance to schedule On-call Clean-up Services.
Each On-Call Clean-up Service collection allows the Residential Service Recipient to schedule pickup of
either one of the following:
1) Up to two (2) Bulky Items - collection may occur on the Residential Service Recipient’s regular
Mixed Compostable Materials collection day or on a day other than the Residential Service
Recipient’s normal day of collection depending on the item, but collection shall happen within five
(5) days of the Service Recipient’s request as described in Section 1 below..
2) Up to three (3) piles or cans of Yard Trimmings and clean wood waste - collection will occur on the
customer’s regular Yard Trimmings collection day as described in Section 2 below.
1. Bulky Items including:
a) White goods (appliances) which do not contain Freon
b) White goods (appliances) which contain Freon (refrigerators and air conditioners) count as two (2)
Bulky Items
c) Computer monitors and television sets
Worn and damaged furniture, mattresses, box springs (mattress and box springs each count as one
Bulky Item)
d) Reusable (undamaged) household goods, toys and textiles to be donated to a non-profit service
organization that are contained in bags or boxes not to exceed three (3) feet, by three (3) feet, by three
(3) feet.
Franchisee will first attempt to donate Bulky Items and reusable items that are collected. If items are not
accepted by third-parties for reuse, materials will be recycled and/or disposed as appropriate.
2. Yard Trimmings and Wood Waste
a) Yard Trimmings and clean (unpainted and untreated) wood must be bundled, boxed or in a can.
b) Branches and/or stumps must be less than six (6) inches in diameter
c) Bundled piles must not exceed three (3) feet, by three (3) feet, by three (3) feet.
• No poison oak, or bug-infested material will be accepted.
• No loose piles that do not conform to section 2.c above
• No materials in plastic bags will be collected.
Restricted/Hazardous Items
• Bulky Items do not include abandoned automobiles, large auto parts, or trees.
• No car parts with oil or other fluid residues will be accepted.
• No Hazardous Materials, including used motor oil will be collected.
Unused On-Call Clean-up Services are not transferable from one calendar year to the next.
EXHIBIT F: FIRE PREVENTION SERVICES
1. Materials Included in Fire Prevention Services:
Franchisee shall accept from all residents of the Town of Los Altos Hills the following materials on a
monthly basis as Fire Prevention Services:
a)tree trimmings
b)shrubbery prunings
c)plant materials from yard cleanups
d)wood from fences, decks and structures
Pressure treated wood or other wood containing toxic chemicals (such as creosote) shall not be accepted.
* Fire Prevention Services are scheduled for the 3rd Saturday of each month, unless otherwise mutually
agreed to by Town and Franchisee.
GreenWaste Recovery will be paid by Town the amount not to exceed of $3,842.00 per event held,
plus $39.24 per ton of materials recovered.
EXHIBIT G: STREET SWEEPING
The following street segments shall be swept once each month:
Altamont Road, from Moody Road to Page Mill Road [about 9,330 feet]
Anacapa Drive, from Visciano Road to Ascension Drive [about 2,520 feet]
Arastradero Road, from Page Mill Road north to Town Boundary [about 1,425 feet]
Arastradero Road medians at I-280 [about 906 feet]
Black Mountain Road, from Natoma Road to Altamont Road [about 2,980 feet]
Blandor Way, from Magdelena Avenue to Olive Tree Lane [about 650 feet]
Briones Way, from Altamont Road to Via Ventana [about 3,100 feet]
Canario Way, from Visciano Road north to end [about 3,650 feet]
Conception Road, from Fremont Road to Purissima Road [about 7,570 feet]
Corte Madera Lane, from Conception Road west to end [about 1,100 feet]
Dawson Drive, from Magdelena Avenue west to end [about 5,000 feet]
Dianne Drive, from O’Keefe Lane north to end [about 2,340 feet]
Duval Way, from Robleda Road southwest to end [about 2,320 feet]
Edith Road, from Fremont Road to bridge [about 400 feet]
El Monte Avenue, from Summerhill Avenue to Elena Road [about 14,000 feet]
Elena Road [about 14,850 feet]
Esperanza Drive [about 5,270 feet]
Fawn Creek Court, from Page Mill Road east to end [about 1,350 feet]
Foothill Lane, from Elena Road north to end [about 2,000 feet]
Fremont Pines Lane, from Fremont Road south to end [about 1,160 feet]
Fremont Road, from Burke Road to La Paloma Road [about 3,570 feet]
Horseshoe Court, from Arastradero Road south to end [about 900 feet]
Horseshoe Lane, Horseshoe Court west to end [about 1,480 feet]
La Barranca Road, from Purissima Road to Elena Road [about 4,050 feet]
La Cresta Court, from La Cresta Drive to end [about 3,330 feet]
La Cresta Drive, from south end to Arastradero Road [about 12,230 feet]
Liddicoat Circle [about 6,816 feet]
Lupine Road, from Page Mill Road west to end [about 2,320 feet]
Magdelena Avenue, from Eastbrook Avenue to Camino Hermoso [about 5,230 feet]
Manuella Road, from Fremont Road to Rancho Manuella Road [about 2,915 feet]
Moody Road, from Elena Road to Tanglewood Lane [about 6,000 feet]
Murietta Lane, from Moody Road south to end [about 1,720 feet]
Natoma Road, from Elena Road to Altamont Road [about 3,400 feet]
Newbridge Drive, from La Paloma east to end [about 1,480 feet]
Nina Place, from La Cresta Drive west to end [about 1,520 feet]
O’Keefe Lane, from El Monte Road west to end [about 4,336 feet]
Paseo del Roble, from Page Mill Road to Page Mill Road [about 7,430 feet]
Purissima Road, from Robleda Road to Arastradero Road [about 10,668 feet]
Roble Ladera [about 3,580 feet]
Roble Venento Lane, from Conception Road west to end [ about 600 feet]
Robleda Road, from Fremont Road to Elena Road [about 5,555 feet]
Stonebrook Drive, from El Monte Road to Teresa Drive [about 3,300 feet]
Story Hill Lane, from Page Mill Road southwest to end [about 3,150 feet]
Summerhill Avenue, from El Monte Road to Nicole Lane [ about 300 feet]
Taaffe Road, from Elena Road to Altamont Road [about 3,060 feet]
Via Venetana, from Page Mill Road east to end [about 4,100 feet]
Viscaino Court [about 4,300 feet]
Viscaino Road, from Conception Road to Purissima Road [about 6,040 feet]
Via Serena, from O’Keefe Lane north to end [about 1,400 feet]
Westwind Way, from Conception Road to La Paloma Road [about 1,930 feet]
Total, estimated to be almost 200,000 feet.
EXHIBIT H: REPORTING REQUIREMENTS
1. Quarterly Reports.
Franchisee shall submit, within fifteen (15) calendar days following the end of each three (3) month
period, quarterly reports on Mixed Compostable Materials collection, Recyclable Materials collection, Yard
Trimmings collection, and Town-wide Clean-up events. Franchisee shall submit, within fifteen (15) calendar
days following the end of each three (3) month period, the prior quarter’s report on disposal from processing
Mixed Compostable Materials, Recyclable Materials and Yard Trimmings, and dispoal from Town-wide
Clean-up events during the prior quarter. This report information shall meet the reporting requirements of the
California Integrated Waste Management Act, as such Act may from time to time be amended. In addition to
the information required by the California Integrated Waste Management Act, each quarterly report shall
include the information described in Section 2 of this EXHIBIT H.
1.1 Quarterly Summary.
The quarterly report shall contain a summary of the information reported pursuant to Section
1 of this EXHIBIT G. Reports shall also contain a description of milestones achieved; staffing levels;
and a log of special occurrences; and any other relevant information, including details of any Town-
wide Clean-ups which occurred during that quarter.
1.2 Sales of Recyclable Materials.
The quarterly report shall contain a quarterly Recyclable Materials sales statement showing:
type of material, the name of each buyer, date of sale, terms of sale, quantity sold (in tons), and net
sales (net sales means gross sales minus both sales returns and sales allowances). Tonnages sold at
different prices during the quarter must be reported separately. Adjustments to previous quarters'
sales (such as for contaminants) shall be reported on the current statement as a reduction in sales and
referenced to the statement for the prior quarter in which the original sale was actually reported.
1.3 Contaminants.
The quarterly report shall include a statement of the weight (in tons) of contaminants in the
Recyclable Materials collected during the quarter, the weight of the contaminants expressed as a
percentage of the Recyclable Materials collected, and a description of the disposal methods for the
contaminants.
1.4 Problems Encountered.
The quarterly report shall include a narrative account of problems encountered during the
reporting period in connection with Recyclable Materials collection (including scavenging),
processing and/or marketing, and the actions taken by Franchisee in response. The narrative shall
include a description of problems relating to non-collection because of contamination in the
Recyclable Materials Containers or because of blocked access. The narrative shall also include a
description of Recyclable Materials rejected for sale after processing (by type of material and
tonnages) reason(s) for rejection, and Franchisee's disposal method for the rejected load.
1.5 Public Education Activities.
The quarterly report shall include a description of the public education and community
relations activities performed by Franchisee during the quarter and Franchisee's evaluation of the
success of such activities in promoting the Program or in addressing problems encountered by
Franchisee.
1.6 Telephone Log.
The quarterly report shall contain a copy of Franchisee's telephone and complaint log, and
include the name and address of each caller, the reason for the call, details on each complaint and a
description of how each complaint was resolved.
1
1.7 New Service Recipients.
The quarterly report shall contain a listing of all new Service Recipients, including their
name, address and level of service.
1.8 Missed Pickups.
The quarterly report shall contain a written record of all calls related to missed pickups, and a
description of the response to each call.
2 Compost Quality Reports.
On April 1 and October 1 of each year of this Agreement, Franchisee shall provide Town with copies of
Laboratory reports on the quality of the compost materials produced for the Yard Trimmings collected in Town, and on
the compost materials provided to Town as required in Section 9.1 of this Agreement.
3 Annual Reports.
2.1 Annual Report Submitted By Franchisee.
Within 30 days following the end of each Rate Year, Franchisee shall provide Town with an
annual report containing: a summary report of the quarterly reports for the year, including information
on the total annual quantities of Mixed Compostable Materials collected and disposed, Recyclable
Materials collected, and Yard Trimmings collected.
The annual report shall also contain a discussion of public awareness activities and their
impact on recycling participation and recovered amounts, and a discussion of highlights and other
noteworthy program experiences, along with measures taken to resolve problems, increase efficiency,
and increase participation.
Franchisee shall prepare and submit to Town, no later than March 31 of each year of this
Agreement, the Annual Report required by the California Integrated Waste Management Act, for
Town to receive and submit to the California Integrated Waste Management Board.
2.2 Declarations.
Each year of the term of this Agreement, Franchisee shall submit to Town, as an attachment
to the Annual Report, a declaration describing the current status of any criminal or civil litigation
pending against either Franchisee's parent company or any subsidiaries of the parent company which
relates to Mixed Compostable Materials handling, collection, recycling or disposal. Also, Franchisee
shall submit declarations of the current status of any pending criminal or civil litigation relating to the
activities of Franchisee, Franchisee's parent company or any subsidiary naming any current officer of
the parent company or any subsidiary company as a defendant. For these declarations "current
officers" shall be defined to include those individuals who are presently serving or who have served as
an officer of the parent company or the subsidiary within the two (2) years immediately preceding the
date of the report.
2.3 Vehicle Fleet Information.
Each year of the term of this Agreement, Franchisee shall submit to Town, as an attachment
to the Annual Report, all information required by Section 7.1.6 of this Agreement.
3 End of Agreement Reports.
Reports covering the last period of this Agreement will be due following the end of collection
services, on the schedule stated in this EXHIBIT H. Therefore, the last Compensation Payment to Franchisee
by Town shall not be made until these reports are delivered to Town.
EXHIBIT I: TECHNICAL PROPOSAL AND TRANSITION PLAN
Mixed Compostable Materials, Recyclable Materials, and Yard Trimmings Collection and Processing
Services for the Town of Los Altos Hills
1 Implementation Plan
2 Collection Services
2.a Residential
2.b Non-Residential
3 Additional Services
3.a Town-wide Clean-Up Services
3.b On-Call Bulky-Item Clean-Up
3.c Services to Town Facilities
4 Collection Equipment & Operations
4.a Collection Vehicles
4.b Collection Containers
4.c Operations and Maintenance Plan
4.d. Personnel and Worker Safety
5 Processing and Disposal
5.a Recyclable Materials Processing
5.b Mixed Compostable Materials Processing
5.c Yard Trimmings Processing
5.d Residue Disposal
6 Customer Service
7 Environmental Considerations
8.a Processing and Associated Operations
8.b Reuse Organization Support
8.c Environmental Stewardship
1
1 Implementation Plan
As the current service provider, GreenWaste Recovery, Inc. (GreenWaste) is already prepared to provide the unique suite
of services requested. The primary goal of GreenWaste’s Implementation Plan, above all else, is to minimize the potential
for service interruptions and any inconveniences for Service Recipients and the Town. GreenWaste will use existing
personnel and resources to ensure that Service Recipients experience no interruption or confusion regarding their service.
Coordination & Collaboration with the Town
GreenWaste will work with the Town to determine the appropriate type and level of coordination during the development of
the Implementation Plan. GreenWaste is dedicated to maintaining open, pro-active and straightforward communication with
the Town on all aspects of the Implementation Plan, including its mutually agreed-upon adaptation.
Management & Transition Team
GreenWaste ownership is committed to providing all resources available to ensure a seamless transition, supporting an all-
hands approach of personnel and expertise. The Transition Team is fully supported by ownership, which also ensures the
time dedicated to the transition does not affect their ability to continue providing the high level of service and performance
expected of all GreenWaste employees.
Frank Weigel (Co-Chief Executive Officer) Mr. Weigel will be involved with all aspects of discussions and negotiations
leading up to the extension of the contract, and will interface with the equipment manufacturers.
Tracy Adams (Co-Chief Executive Officer) Mr. Adams will be involved with all aspects of discussions and negotiations
leading up to the extension of the contract, and. will be involved in the integration of GreenWaste’s accounting, customer
service, operations, and outreach activities.
Dave Tilton (Chief Financial Officer) Mr. Tilton will be directly involved in the financing of all equipment acquisitions, and in
establishing costs for the Town’s contracts.
Omar Lopez (Operations Manager) Mr. Lopez will work closely with Mr. Weigel to oversee equipment procurement,
personnel training, regulatory compliance, and routing. Mr. Lopez will ensure seamless collection operations and maintenance
activities are performed throughout the transition, and will oversee implementation of all new programs.
Emily Hanson (Director of Business Development and Communications) Ms. Hanson will lead overall transition
choreography, assist Mr. Weigel and Mr. Adams throughout contract negotiations, and work with Mr. Lopez during
implementation to ensure timelines and milestones are met.
Katelyn Lewis (Director of Sustainability and Strategy) Ms. Lewis will oversee public education and outreach program
development and implementation, and coordinate with the Town on community engagement and environmental
considerations.
Ricardo Lopez (GreenWaste Material Recovery Facility (MRF) Operations Manager) Mr. Lopez will oversee all contract
compliance aspects of the MRF during the transition and over the term of the Agreement, including transportation, allocation,
and tracking of all materials processed at the GreenWaste MRF.
Valerie Chavez (Customer Service & Office Manager) Ms. Chavez will provide internal and outside resources and training
opportunities, including software and telephone systems, to the all CSRs servicing the Town.
2
Training Programs
Route Supervisors and Staff Training | Existing staff will fulfill the requirements of this Agreement. Existing staff will participate
in trainings associated with new and expanded collection services and will participate in ongoing refresher trainings to ensure
they are well trained on all operational procedures related to the new Agreement.
Office & Billing Staff Training | Existing staff will fulfill the requirements of this Agreement. Existing staff will participate in
trainings associated with new and expanded collection services and will participate in ongoing refresher trainings to ensure
the department staff is well trained on all office and billing procedures related to this new Agreement. Office and billing staff
are required to review and understand the portions of the Agreement pertaining to their job duties and are expected to quickly
access information on rates and services. Additional trainings may be conducted on an as needed basis by GreenWaste
personnel and/or outside consultants.
Customer Service Training | With over 25 years of experience in providing exemplary Customer Service, GreenWaste has
designed an extensive and comprehensive training program for the Customer Service Team. At the end of the initial Customer
Service Training Program, the Customer Service Supervisor and all Customer Service Representatives demonstrate
proficiency in the use of the software and telephone systems, understand operational aspects of material collection and
processing, and embrace and embody GreenWaste’s core values and beliefs on customer service and employee satisfaction.
Additional trainings may be conducted on an as-needed basis by GreenWaste personnel and/or outside consultants.
Operations
The GreenWaste Operations and Administration Facilities in San Jose, which currently service the Town, will continue to
house all customer service, dispatch, maintenance, and office activities, and container, vehicle, and equipment storage.
GreenWaste can accommodate all the required services from these existing facilities that are presently within one mile of each
other. GreenWaste will be relocating and consolidating these Operations within one facility, expected by the end of 2019.
Vehicle and Container Procurement | Immediately following approval of the new Agreement, GreenWaste will reserve the
production slot for all collection vehicles and containers to provide services to the Town. Confirmation of the production order
and authorization to begin the build/assembly will coincide with the execution of the new Agreement and all design
specifications will be finalized and submitted to the manufacturers.
Route Planning and Development | GreenWaste will strive to minimize the impact on service days for Service Recipients.
Route changes will primarily be related to new services, and GreenWaste will inform Service Recipients of these changes as
they relate to their set-out procedures in advance of the changes becoming effective.
Customer Service and Outreach
Customer Service Call Center | GreenWaste will continue to offer a comprehensive suite of options for Service Recipients to
contact Customer Service Representatives (CSRs) to discuss service questions or to inquire about billing. GreenWaste will
offer multiple methods to contact Customer Service, including telephone, messaging and social media.
Public Education and Outreach | GreenWaste will provide accurate information and adequate notification to Service
Recipients. to inform them of new service offerings, and will assure them that they will experience their usual uninterrupted
service. GreenWaste will coordinate outreach efforts with the Town.
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Major Components & Tasks of GreenWaste’s Implementation Plan
Tasks Start Date End Date Assigned To Comments
Contract Negotiations March – June 2019
F. Weigel
T. Adams
E. Hanson
GreenWaste will negotiate in good
faith with the Town.
Agreement Execution June 2019 F. Weigel Estimated execution date.
Operations
Vehicle Procurement October 2019 September
2020
F. Weigel
O. Lopez
Secure production slot.
Track production progress to
ensure timely delivery.
Container
Procurement July 2019 September
2019
F. Weigel
O. Lopez
Reserve production capacity from
vendors and update quantities.
Container staging, preparation,
painting, labeling, etc.
Route Planning &
Development June 2019 January 2020 O. Lopez
Supervisors
Train collection drivers on new
routes, if applicable.
Set-out location
auditing June 2019 August 2019
O. Lopez
Supervisors
Drivers
Audit accounts and provide
feedback to Outreach staff
Container Distribution July 2019 September
2019
O. Lopez
Supervisors
Distribute Containers based on
Service Recipients’ selections
Finalize right-sizing
Administration
Customer Service,
Billing & Database June 2019 January 2020 T. Adams
V. Chavez
Update the already-installed and
in-use Tower system, as needed.
Public Education & Outreach
Develop & Finalize
Transition Plan June 2019 July 2019
K. Lewis
Z. Atayde
Develop and finalize Public
Education & Outreach Transition
Plan and schedule.
Collateral
Development June 2019 January 2020
Scope and complete collateral.
Finalize and print all outreach
materials.
Community Education
& Outreach June 2019 February 2020
Conduct community outreach,
meet with homeowners’
associations, etc.
Website June 2019 December 2019
Update the Town’s section of the
GreenWaste website.
Add updated information as rollout
progresses
See Exhibit J for detailed New Program Rollout Plan.
4
2 Collection Services
Mixed Compostable Materials, Yard Trimmings and Recyclables collection service will be provided to Service
Recipients on a Monday – Saturday schedule between 8 a.m. and 6 p.m.
2.a Residential
GreenWaste will offer Mixed Compostable Materials, Yard Trimmings and Recyclables Collection Services to all
Residential Service Recipients as summarized in the table below:
Residential Collection Services
Base Services Provided to All Residential Service Recipients
Mixed Compostable Materials – One (1) 20-, 32-, 64- or 96- Gallon Cart
Recyclable Materials – Up to One (1) 96-gallon Cart
Yard Trimmings – Up to Two (2) 96-gallon Carts
Services Provided for No Additional Charge
Smaller Recyclable or Yard Trimmings Carts – 64-Gallon
Curbside Motor Oil & Filter Collection
Curbside Household Battery Collection
Curbside Holiday Tree Collection
Curbside Bulky Item/Reusable Materials Collection – Two (2) Per Year
Additional Services Available for an Additional Charge
Additional Mixed Compostable Materials Carts $
Additional Recyclable Materials Carts $
Additional Yard Trimmings Carts $
Special Services Carrying an Additional Charge
On-Premise Drive-on Service (Optional) $
On-Premise Walk-on Service (Optional) $
Extra Services Available for an Additional Charge
Collection of Additional Curbside Bulky Item/Reusable Materials $
Bin-for-a-Day Services $
Debris Box Services $
GreenWaste will provide all Residential Service Recipients with weekly Base Services that include curbside collection of Mixed
Compostable Materials, Yard Trimmings and Recyclables, and will offer additional services as described in this section.
GreenWaste-provided Collection Containers will be offered in the following sizes, with options for additional Carts and/or sizes
available, as detailed in the table below.
Residential Carts
Cart Size (or equivalent) Mixed Compostable Materials Recyclables Yard Trimmings
20-Gallon $**
32-Gallon $**
64-Gallon $
96-Gallon $ * *
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Additional Cart(s) $ $ $
~ Offered $ ~ Fee or Additional Fee
~ Not Offered * ~ Default Size ** ~ Base Services Only
Base Service Plus Program
Base ServiceAs part of Base Services, all Residential Service Recipients will repurpose their gray or black Garbage
Cart into a Mixed Compostable Materials Cart (or receive a Cart if one is not currently onsite) and may request or
continue to use up to one (1) 96-gallon Recyclable Materials Carts and up to two (2) 96-gallon Yard Trimmings Carts
for no additional charge.
Base Service LocationThe service location included in Base Services is Curbside for all Carts; located
within 0’ – 10’ of the accessible road in a Curbside Area.
Service Day Service of Mixed Compostable Materials, Yard Trimmings and Recyclable Materials will
occur on the same day of the week, as determined by GreenWaste.
Additional Services – Recurring Optional Residential Service Recipients that wish to subscribe to greater than the
allotment of Carts that comprise Base Services will need to subscribe to Additional Cart Services as described below
for an additional charge.
Additional CartsRecyclable Materials and Yard Trimmings Carts in excess of the allotment provided as
part of Base Services will have an associated service charge. Additional Mixed Compostables Carts are
also available for an additional service charge that is discounted and does not include the additional
Recyclable Material Cart or Yard Trimmings Carts.
Special Services – Recurring CompulsoryResidential Service Recipients with property access in locations that can
only be accessed by smaller collection vehicles are classified as Small-Truck-Only.
Small-Truck-Only Areas Small-Truck-Only Areas are defined as areas that cannot be serviced by a
standard collection vehicle and where service is provided to three (3) or more Residential Service Recipients
using a shared street, roadway or driveway. Collection services in Small-Truck-Only Areas is only available
for Mixed Compostables Carts and Recyclable Material Carts, Yard Trimmings Carts must be placed
Curbside.
Special Services – Recurring OptionalResidential Service Recipients that would like collection service to occur
beyond 10’ of the accessible road, where the collection vehicle must traverse privately owned property, or where
Carts are in enclosures prior to collection will need to subscribe to Recurring Special Services as described below
for an additional charge.
On-Premise Drive-on Service Drive-on service occurs when the collection vehicle must leave the
accessible roadway and traverse or travel onto narrow roads or otherwise privately owned property that
provides shared access to up to two (2) Service Recipients, including streets and driveways, and where the
truck is able to safely drive within 10’ of the Container(s) to be serviced. Drive-on service is charged by
distance only and charges are independent of the size or number of Carts. Drive-on service is only available
for Mixed Compostables Carts and Recyclable Material Carts, Yard Trimmings Carts must be placed
Curbside. If a Service Recipient requires this service due to a unique service location, or if a Service
Recipient requests this service as a preference, they will need to subscribe to Drive-on Service and pay the
associated rate.
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On-Premise Walk-on Service Walk-on service occurs when the collection vehicle is not able to drive within
10’ of the Cart(s) to be serviced and the driver must retrieve each Cart from the set-out location, bring the
Cart to the vehicle for service and return the Cart after service. Walk-on services are charged by distance
and number of Carts being serviced, as determined by measuring the one-directional distance between
each Cart to be serviced and >10’ away from the Collection Vehicle. Walk-on services are only available for
Mixed Compostables Carts and Recyclable Material Carts, Yard Trimmings Carts must be placed Curbside.
If a Service Recipient requires this service because of a unique service location or requests this service as
a preference, they will need to subscribe to Walk-on Service and pay the associated rate.
Combined Drive-on/Walk-on Service Drive-on service may be combined with Walk-on Service where the
collection vehicle must both leave the accessible roadway and traverse or travel onto narrow roads or
otherwise inaccessible property and the driver must dismount the vehicle because the truck is not able to
drive within 10’ of the container(s) to be serviced. If a Service Recipient requires combined Drive-on/Walk-
on service because of a unique service location or requests this service as a preference, they will need to
subscribe to both Drive-on and Walk-on services and pay the associated rates, where the rate for each
individual service (or services) will be added together.
Enclosure ServiceEnclosure Service occurs when a Service Recipient leaves their Carts inside an
enclosure and the driver must retrieve Carts from an enclosure and return Carts to an enclosure after
service. Enclosure service includes unlocking/locking enclosures. Enclosure Service charges may apply to
Curbside collection or be combined with Walk-on Service and/or Drive-on Service and an separate charge
applies for each enclosure. If a Service Recipient requires this service because of a unique service location
or requests this service as a preference, they will need to subscribe to Enclosure Service and pay the
associated rate.
Collection Service Standards
Standard Collection Methodology Due to the unique geography and topography of the Town of Los Altos Hills, and
expressed preference by Service Recipients for On-Premise collection, GreenWaste will provide Curbside, Small-
Truck-Only and/or On-Premise collection. GreenWaste will collect Mixed Compostable Materials and Recyclables in
either single or a dual-compartment semi-automated side-loader vehicle. The dual-compartment vehicles will perform
collection in Small-Truck-Only Areas as well as On-Premise Service, where Recyclables will be collected and stored
in one segregated compartment of the collection vehicle and Mixed Compostable Materials will be collected in the
other segregated compartment of the collection vehicle. Yard Trimmings will be collected one of two ways:
Curbside: GreenWaste will collected Yard Trimmings set out for collection Curbside in a Yard Trimmings
Cart using a side-load vehicle.
Small-Truck-Only & On-Premise: Yard Trimmings set out On-Premise must be within the Gray or Black Cart
and will be collected and handled as Mixed Compostable Materials, and processed at the GreenWaste MRF
to separate the materials.
Service DaysGreenWaste will provide regular, scheduled collection of Mixed Compostable Materials, Yard
Trimmings and Recyclable Materials from each Residential Service Recipient in the Town on a once-per-week
basis, Monday through Friday, except following the three (3) proscribed Holidays (New Year’s Day, Thanksgiving
and Christmas) when Saturday service will be required. GreenWaste will collect Mixed Compostable Materials from
the Service Recipient on other than the normal day of service when that Service Recipient has called and made
arrangements with GreenWaste to provide the extra service. Such service will be subject to an extra charge.
7
Overages Program – Excess Materials GreenWaste will collect excess materials that are set-out by Residential
Service Recipients on an occasional basis and will be charged in 32-gallon increments reflective of the material type.
Service Recipients must call in the service request at least 24 hours in advance of their regular service day. In the
event the number of bags and/or personal cans left out by the Service Recipient exceeds the number of bags and/or
personal cans on the driver’s work order, the driver may either leave additional bags uncollected and leave a non-
collection notice or collect the additional bag(s) and call in the overage to Customer Service who will initiate an
additional charge to the Service Recipient’s account. Service Recipients may also place a standing order on their
account that denotes they are pre-authorizing being charged for the collection of any and all overages set out at their
regular set-out location whether they called in the service or not. Service Recipients who have placed standing orders
may remove such standing orders at any time.
Residential Mixed Compostable Materials Collection
GreenWaste will provide all Residential Service Recipients with weekly Curbside, Small-Truck-Only and/or On-Premise Mixed
Compostable Materials collection service in Carts provided by GreenWaste. Base Services include one (1) 20-, 32-, 64 or 96-
gallon Mixed Compostable Materials Cart, or equivalent, collected Curbside. GreenWaste will also offer additional Mixed
Compostable Materials Carts, in 64- and 96-gallon sizes, upon request and for an additional charge that is fifty percent (50%)
of the Base Service Mixed Compostables Cart equivalent and does not include the additional Recyclable Materials and Yard
Trimmings Carts provided as part of Base Services for no additional charge. GreenWaste will deliver different size or additional
Mixed Compostable Materials Carts within one week of a Service Recipient’s request.
Mixed Compostable Materials Overages Program – Excess Materials Service Recipients that occasionally require
collection of Mixed Compostable Materials in excess of their normal subscription volume and/or Mixed Compostable
Materials that exceed the weight limit and/or capacity of Mixed Compostable Materials Cart(s) provided or subscribed,
may take advantage of GreenWaste’s Mixed Compostable Materials Overages Program. GreenWaste will collect
extra material, placed next to the Mixed Compostable Materials Cart(s) in properly labeled 32-gallon bags or 32-
gallon personal cans for an additional charge.
Mixed Compostable Materials Collection & Processing Mixed Compostable Materials will be collected in a single
or dual-compartment semi-automated side-loader vehicle. GreenWaste will transport all Mixed Compostable
Materials collected to the GreenWaste Materials Recovery Facility (MRF) in San Jose, CA and will follow the
processing methodology described in Section 5 | Processing and Disposal.
Manure CollectionGreenWaste understands the prevalence of horse-related facilities in the Town. As such, GreenWaste will
offer collection of manure as a Mixed Compostable Material in 64-gallon Carts at a rate that is fifty percent (50%) of the 64-
gallon Base Service Mixed Compostables Cart.
Residential Recyclable Materials Collection
GreenWaste will provide all Residential Service Recipients with weekly Curbside, Small-Truck-Only and/or On-Premise
Recyclable Materials collection service in Carts provided by GreenWaste on the same day of the week that GreenWaste
performs Mixed Compostable Materials Collection services. The Base Service Plus package includes one (1) 96-gallon
Recyclable Materials Cart collected Curbside for no additional charge and GreenWaste will also offer 96-gallon Recyclable
Materials Carts upon request and for an additional charge that is five percent (5%) of the Base Service Mixed Compostables
Cart equivalent. GreenWaste will deliver a different size Recyclable Materials Cart or additional Recyclable Materials Carts
within one week of a Service Recipient’s request. GreenWaste will offer 64-gallon Carts for Service Recipients upon request.
Recyclable Materials will be collected from Recyclable Materials Cart(s) placed adjacent to the Mixed Compostable Materials
Cart(s).
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Recyclable Materials Overages Program – Excess Materials Service Recipients that occasionally require collection
of Recyclable Materials in excess of their normal subscription volume and/or Recyclable Materials that exceed the
weight limit and/or capacity of the provided Recyclable Materials Cart(s) provided or subscribed, may take advantage
of GreenWaste’s Recyclable Materials Overages Program. GreenWaste will collect extra material, placed next to the
Recyclable Materials Cart(s) in 32-gallon clear, translucent or properly labeled bags, flattened and bundled/secured
cardboard not exceeding 3’ x 3’ x 3’ or personal 32-gallon cans for an additional charge.
Recyclable Materials Collection & Processing Recyclable Materials will be collected in its own separate
compartment in single or dual-compartment semi-automated side-loader vehicles. GreenWaste will transport all
Recyclable Material collected to the GreenWaste MRF in San Jose, CA and will follow the processing methodology
described in Section 5 | Processing and Disposal
For a complete list of materials accepted under the Recyclable Materials Curbside Collection Program, please refer to Section
5 | Processing and Disposal.
Additional Material that will be accepted under the GreenWaste Recyclable Materials Curbside Collection program include:
Used Motor Oil and Filter Collection GreenWaste will collect used motor oil (in plastic containers with a screw on
lid only) and filters (in sealed plastic bags only) from Residential Service Recipients. The Residential Service
Recipient will be instructed to place oil and filter adjacent to their Recyclables Cart for Collection on their regularly
scheduled collection day.
Household Battery Collection GreenWaste will collect used dry cell household batteries set out in a sealed, reusable
clear zipper type bag on top of the Recyclables Cart, at no additional cost to the Residential Service Recipient.
Yard Trimmings Collection
GreenWaste will provide all Residential Service Recipients with weekly Curbside Yard Trimmings collection service in Carts
provided by GreenWaste on the same day of the week that GreenWaste performs Mixed Compostable Materials Collection
services – Yard Trimmings collection service is not provided On-Premise or in Small-Truck-Only Areas. The Base Service
Plus package includes two (2) 96-gallon Yard Trimmings Carts collected Curbside for no additional charge. GreenWaste will
also offer 64-gallon Yard Trimmings Carts upon request. GreenWaste will deliver a different size Yard Trimmings Cart or
additional Yard Trimmings Carts within one week of a Service Recipient’s request. Yard Trimmings will be collected Curbside
only from GreenWaste provided Yard Trimmings Cart(s).
Yard Trimmings Overages Program Service Recipients that occasionally require collection of Yard Trimmings in
excess of their normal subscription volume and/or Yard Trimmings that exceed the weight limit and/or capacity of the
Yard Trimmings Carts provided by GreenWaste, may take advantage of GreenWaste’s Yard Trimmings Overages
Program. GreenWaste will provide Service Recipients with four (4) vouchers annually to periodically set out materials
accepted in the Yard Trimmings stream at no additional charge. GreenWaste will collect extra material, placed
curbside, next to the Yard Trimmings Cart(s), tied and secured in bundles or in paper bags or personal carts or cans,
in an amount not to exceed 96-gallons. Additional vouchers will be available for purchase.
Yard Trimmings Collection & Processing Yard Trimmings will be collected Curbside in a single- or dual-
compartment side-loader vehicle. GreenWaste will transfer all Yard Trimmings collected to the GreenWaste Materials
Recovery Facility (MRF) in San Jose, CA for subsequent processing at Z-Best Composting Facility in Gilroy, CA and
will following the processing methodology described in Section 5 | Processing and Disposal.
9
Christmas Tree Collection As part of the Yard Trimmings Collection Program, GreenWaste will collect, on the normal Yard
Trimmings Collection schedule, all unadorned and unflocked Christmas trees which are set out Curbside in the first twenty-
eight (28) calendar days following December 26 of each year.
2.b Non-Residential
GreenWaste will offer Mixed Compostable Materials, Yard Trimmings and Recyclables collection services to all Non-
Residential Service Recipients. Collection services for Non-Residential Service Recipients are detailed in the table below:
Non-Residential Collection Services
Mixed Compostable Materials
Recyclable Materials
Yard Trimmings
GreenWaste will provide all Non-Residential Service Recipients with at least once weekly collection service for Mixed
Compostable Materials, Yard Trimmings and Recyclable Materials. GreenWaste will make it a priority, however, to adjust
service levels of Non-Residential Service Recipients to the least number of days per week, to reduce total vehicle miles
traveled, minimize traffic impacts and limit the total number of trips taken. Collection Containers may be offered in various
sizes and quantities, as detailed in the following table.
Non-Residential Containers
Mixed
Compostable
Materials
Recyclable
Materials Yard Trimmings
64-Gallon
96-Gallon
1-8 cubic yard Bins
~ Offered
Collection Service Standards
Standard Collection Methodology Due to the limited number of Non-Residential Service Recipients in Los Altos
Hills, Non-Residential materials may be co-collected with Residential materials and/or material from neighboring
jurisdictions. If the Non-Residential Service Recipient is subscribed to Cart service, the material may be collected
with Residential material of the same material type. If the Non-Residential Service Recipient is subscribed to Bin
service, the material may be collected with Non-Residential material from neighboring jurisdictions according to a
methodology approved by the Town Manager.
Collection Vehicle GreenWaste will operate single and dual-compartment semi-automated side-loader vehicles,
front-loader and rear-loader vehicles, depending on the type of Containers being utilized by the Non-Residential
Service Recipients. The various types of vehicles allow GreenWaste versatility in addressing potentially restrictive
Collection circumstances, or premises requiring accommodation. For additional details on collection vehicles, please
find Section 4.a | Collection Vehicles.
Service DaysGreenWaste will provide collection of Mixed Compostable Materials, Yard Trimmings and/or
Recyclable Materials from Non-Residential Service Recipients at least once-per-week, Monday through Saturday.
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Non-Residential Mixed Compostable Materials Collection
GreenWaste will provide appropriate Mixed Compostable Materials Containers to each subscribing Non-Residential Service
Recipient and collection will be made from Mixed Compostable Materials Containers placed at the point of collection selected
by the Non-Residential Service Recipient. Additional charges may be imposed for Containers that are not immediately
accessible by automated or semi-automated collection vehicles or for rear-load Bins that are placed out for collection greater
than 25’ away from the closest location that a rear-load vehicle can gain access the rear-load Bins.
Mixed Compostable Materials Processing GreenWaste will transport all Mixed Compostable Materials Collected
to the GreenWaste Materials Recovery Facility (MRF) in San Jose, CA and will follow the processing methodology
described in Section 5 | Processing and Disposal.
Non-Residential Recyclable Materials Collection
GreenWaste will provide Recyclable Materials collection services to each subscribing Non-Residential Service Recipients that
has Mixed Compostable Materials service. GreenWaste will collect Recyclable Materials from each Non-Residential Service
Recipient at the point of collection selected by the Non-Residential Service Recipient. Additional charges may be imposed for
Containers that are not immediately accessible by automated or semi-automated collection vehicles or for rear-load Bins that
are placed out for collection greater than 25’ away from the closest location that a rear-load vehicle can gain access the rear-
load Bins.
Recyclable Materials Processing GreenWaste will transport all Recyclable Materials Collected to the GreenWaste
Materials Recovery Facility (MRF) in San Jose, CA and will follow the processing methodology described in Section
5 | Processing and Disposal.
Non-Residential Yard Trimmings Collection
GreenWaste will offer source-separated Yard Trimmings Collection Service to Non-Residential Service Recipients that
produce and separate Yard Trimmings for collection. GreenWaste will offer and provide 64- and 96-gallon Carts for the
collection of Yard Trimmings. GreenWaste will collect Yard Trimmings from subscribing Non-Residential Service Recipients
at the point of collection selected by the Non-Residential Service Recipient. Additional charges may be imposed for Containers
that are not immediately accessible by automated or semi-automated collection vehicles or for rear-load Bins that are placed
out for collection greater than 25’ away from the closest location that a rear-load vehicle can gain access the rear-load Bins.
Yard Trimmings Processing GreenWaste will transport all Yard Trimmings collected to the GreenWaste MRF in
San Jose, CA. At the MRF, the material will be processed into two categories, 1) processed yard waste fines, and 2)
other processed yard waste “overs”. The material will then be transferred to Z-Best Composting Facility in Gilroy,
CA for processing, and will follow the processing methodology described in Section 5 | Processing and Disposal.
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3 Additional Services
The following section details the additional services GreenWaste will provide Residential and Non-Residential Service
Recipients. The services included herein bolster GreenWaste’s presence in the community and provide the opportunity to
offer Residential and Non-Residential Service Recipients a comprehensive and full suite of waste services, as outlined in the
Franchise Agreement.
3.a Town-Wide Clean-Up Services
GreenWaste will continue to provide Town-wide clean-up services to all Residential Service Recipients, prioritizing reuse,
diversion, and customer convenience. GreenWaste has been providing the Town-wide clean-up service under the current
Franchise Agreements, and over the years has fine-tuned the coordination, operation and overall delivery of this program.
Three days per year, on a schedule and location mutually agreed upon by GreenWaste and the Town, GreenWaste will
continue to provide sufficient equipment and staffing to collect and remove accumulated wastes. GreenWaste will handle all
materials received in a manner that will allow the maximum amount to be recycled, or otherwise diverted from the landfill.
Materials will be accepted as described in Exhibit D | Town-wide Clean-up Services.
3.b On-Call Bulky Item Clean-Up
GreenWaste will continue to provide the same convenient On-Call Cleanup services to Residential Service Recipients to
collect bulky items and reusable materials, prioritizing reuse, diversion, and customer convenience. Up to two times per year,
Residential Service Recipients may request on-call cleanup services. GreenWaste will handle all materials collected in a
manner that will allow the maximum amount to be recycled or otherwise diverted from the landfill.
Residential Service Recipients with Mixed Compostable Materials service are eligible to use the On-Call Cleanup program.
Residential Service Recipients must call at least 48 hours in advance to schedule the service of either Mixed Compostable
Materials or bulky items, as described in Exhibit E | On-Call Clean-up Services.
3.c Services to Town Facilities
GreenWaste will provide collection services for Mixed Compostable Materials, Yard Trimmings and Recyclable Materials
generated at Town facilities designated by the Town Manager. There will be no charge to the Town for these services.
GreenWaste will provide appropriate containers for the locations selected by the Town and service them on a mutually agreed
schedule that will prevent overflow of the containers and maximize collection efficiency.
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4 Collection Equipment and Operations
The following section details the requirements for vehicles, equipment, and all associated operations for the complete provision
of Curbside and On-Premise Mixed Compostable Materials, Yard Trimmings and Recyclable Materials collection services.
GreenWaste will supply all personnel, labor, and equipment required to collect, remove, deliver and process all Mixed
Compostable Materials, Yard Trimmings and Recyclables produced, generated, or accumulated in the Town by subscribing
and/or eligible Servicing Recipients during the term of the Agreement.
4.a Collection Vehicles
Under the new Agreement, GreenWaste will purchase and subsequently phase in new collection vehicles for servicing the
Town. GreenWaste proposes vehicles that are fueled by 100% renewable biodiesel. GreenWaste has reviewed its current
operations, travel conditions, geographic demands, and densities, and determined that the following will best meet the needs
of the Town. The table below displays the proposed vehicles.
Proposed Renewable Diesel Collection Vehicles*
Vehicle Type Fuel Type Quantity Age Capacity Vehicle Manufacturer
Residential
Semi-automated
Side-loader
Renewable
diesel 3 New 10-12 yd3 2019/20 Isuzu Chassis Amrep body
(or equivalent)
Semi-automated
Side-loader
Renewable
diesel 3 New 14 yd3 2019/20 Freightliner Chassis Amrep body
(or equivalent)
Non-Residential
– Bins
Single-
compartment
Front Loader
Renewable
diesel 0.2 New 40 yd3
2019/20 Peterbilt Chassis
New Way body
(or equivalent)
*Actual vehicles purchased will be dependent on migration of services within the first three (3) months of the new program.
The Town is characterized by unique topography and areas, including long private roads, steep roads, and narrow streets.
GreenWaste will utilize smaller split-body fully-automated collection vehicles for the collection of Mixed Compostable Materials
and Recyclable Materials. This type of vehicle is currently being used in the Town and has proven to perform well. Curbside
Yard Trimmings will be collected with a side-loader vehicle that provides greater capacity and increased efficiency for the
collection of brush, branches, twigs, etc. Meanwhile, a front-load vehicle, shared with neighboring jurisdictions, will be used to
collect materials placed in bins.
Noise GreenWaste understands the importance of limiting noise impacts in residential areas. GreenWaste carefully
maintains all vehicles to ensure that they operate at optimum efficiency. Through resourceful and efficient routing, vehicle
passes on streets are minimized and associated noise concerns are also be greatly reduced. Furthermore, GreenWaste has
the collection vehicles tested annually to ensure noise levels are acceptable.
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4.b Collection Containers
GreenWaste has extensive experience in Container procurement, distribution, and inventory management. GreenWaste has
worked with numerous Container manufacturers and proposes the following with regards to Containers for the Town.
Carts
GreenWaste has provided Carts for the current collection methodology to Service Recipients in 20-, 32-, 64-, and 96-gallon
sizes, or equivalent. The existing Carts will continue to be utilized with the new collection methodology, but the Carts will b e
repurposed and supplemented with new Carts. The existing gray or black garbage Carts will be used for Mixed Compostable
Materials under the new program, the existing green compostable Carts will be used for
Yard Trimmings under the new program, and the existing brown or blue recycle Carts will
continue to be used for Recyclable Materials under the new program.
All Carts will be designed and constructed to be watertight and prevent the leakage of
liquids, and will display the GreenWaste name, local telephone number, and an
inventory/serial number.
Bins
GreenWaste will provide Bins for Mixed Compostable Materials and Recyclable Materials manufactured in 1-8 cubic yard
sizes, depending on material type. Bins are designed and constructed to be watertight and prevent the leakage of liquids, and
they will also display the GreenWaste name, local telephone number, and an inventory/serial number.
4.c Operations and Maintenance Plan
GreenWaste is experienced in the operation of corporation yards and maintenance of collection vehicles and equipment.
GreenWaste will continue delivering the high-level service and maintenance the Town has enjoyed through the terms of the
new Agreement.
GreenWaste Corporation Yard and Maintenance Facility
GreenWaste owns and operates a corporation yard maintenance facility at 625 Charles St, San Jose and an administrative
office and customer call center at 1500 Berger Dr., San Jose. Note: GreenWaste is currently in the processing of consolidating
operations and administrative functions into one facility, located at 610 E. Gish Rd., San Jose, which is located between the
625 Charles Street and the 1500 Berger Drive facilities.
The current and future corporation yard and maintenance facility includes sufficient space for the following:
Collection vehicle and employee parking
Equipment and container storage
Vehicle and equipment maintenance facilities
Collection operations
Vehicle maintenance
Vehicle staging
Vehicle and container cleaning
Locker rooms
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The current and future administrative office and Customer call center encompasses sufficient space for the following:
Administrative offices
Restrooms
Employee kitchen and lunch room
Customer service cubicles
Data infrastructure & servers
Maintenance Plan
GreenWaste will inspect each vehicle twice daily to ensure all equipment is operating properly and safely. Under the
supervision of an Operations Supervisor, a Driver Vehicle Inspection Report (DVIR) will be completed both pre-trip and post-
trip for every collection vehicle. All collection vehicles will be cleaned as necessary to maintain good repair and appearance.
Additionally, sufficient reserve vehicles will be available to respond to scheduled and unscheduled maintenance, service
requests, complaints, and emergencies.
GreenWaste will always aim to maintain an adequate inventory of Carts and Bins by size and color at its corporation yard. The
corporation yard includes a maintenance facility where routine maintenance will be performed on Containers to ensure they
work properly and present a neat appearance.
Route Planning
GreenWaste will minimize collection frequency and optimize routes to minimize emissions, road impacts and the overall
environmental impact of collection services. Since GreenWaste is the existing service provider to the Town, Service Recipients
will experience no service interruptions and minimal changes to their routes. The addition of Curbside Yard Trimmings service
may cause some service day changes, and Service Recipients may note that the time of day their Containers are serviced will
change, but overall customer-perceived routing will remain constant. Prior to any route day changes, GreenWaste will notify
the Town and all impacted Service Recipients.
GreenWaste possesses a vast amount of operational experience and has carefully chosen the vehicles, labor, and Collection
methods to best service the Town. As the existing service provider, GreenWaste is keenly aware of the Town’s service needs.
4.d Personnel & Worker Safety
Personnel
Omar Lopez, Operations Manager Mr. Lopez has been with GreenWaste for over 16 years working as a sorter, collection
vehicle operator, route supervisor and assistant operations manager. In June 2016 he was promoted to Operations Manager
for GreenWaste’s Santa Clara County and San Mateo County operations divisions. Mr. Lopez is responsible for the direct
management of all aspects of operations in these areas including contract compliance, routing, audit procedures, safety
compliance, training, and management of drivers. His vast knowledge in every area of operations has allowed him to create
and maintain a dynamic workforce and environment.
Mr. Lopez will be assisted in the operations for the Town by one (1) route supervisor, one (1) mechanic, and five (5) drivers,
although the total number of employees may fluctuate over time to ensure efficient and effective collection services.
GreenWaste will continue to employ the existing employees who currently serve the Town. GreenWaste has an exceptional
track record of maintaining long relationships with its employees. Currently, the average service time for drivers that provide
service to the Town of Los Altos Hills is almost fifteen (15) years. GreenWaste is fully staffed and does not anticipate needing
to fill any additional positions to provide the services.
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Worker Safety
To continue to achieve high levels of successful performance, GreenWaste knows it is absolutely imperative to protect its
most valuable resource – its employees. For this reason, GreenWaste strives to eliminate any foreseeable hazard that may
result in accident, injury, or illness; property damage or loss; or business interruption. GreenWaste has developed an injury
and illness prevention program that serves as a guideline for employees in the safe performance of their daily activities.
The safety plan is predominantly conducted through the continued implementation of an extensive health and safety program.
All GreenWaste drivers participate in monthly safety meetings, office personnel participate in quarterly safety meetings, and
the management team is trained and certified in First Aid, CPR and AED. GreenWaste employees are oriented on
GreenWaste Drug & Alcohol Policy, Sexual Harassment Policy, Injury and Illness Prevention Program, Emergency Action
Plan, Safety Rules, Discipline Program, and Accident and Injury Reporting Program, and. are required to complete intensive
training programs covering topics including but not limited to Non-Residential driver safe work practices, PPE, hazard
communication, seat belt requirements, confined spaces, pre-trip/post trip inspections, and lockout/tag out requirements and
procedures.
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5 Processing and Disposal
The following section details the processing and disposal services GreenWaste will provide as part of the Residential and
Non-Residential collection programs. All materials collected in the Town will be transported to the GreenWaste MRF in San
Jose for processing.
Recyclable Materials will be sorted on the single-stream recyclables processing line at the MRF where they will be
separated by material type, baled and shipped to market to be given new life as a recycled product.
Mixed Compostable Materials will be processed in a separate building at the MRF and the recovered organic
materials will be sent to Z-Best Composting Facility in Gilroy.
After initial processing at the MRF, all Yard Trimmings will be sent to Z-Best in Gilroy where they will be screened
and further processed into high-quality soil amendment.
Residue from the GreenWaste MRF and Z-Best will be transported to Newby Island Landfill for disposal through
the term of the Town’s Disposal Agreement with Newby.
Weighing Each load of Recyclable Materials, Yard Trimmings, and Mixed Compostables delivered to the GreenWaste facility
will be weighed at a properly maintained and certified scale. Each vehicle will be weighed fully loaded and empty, unless a
tare (i.e., unloaded) weight for that vehicle is on file. Tare weights may be used for trucks and trailers to facilitate quicker
turnaround time at the Processor Facility. GreenWaste will provide substitute portable scales should its usual scales not be
available for whatever reason.
Load Classification GreenWaste will classify of each load as it is delivered. Collection vehicles will be weighed as they enter
the GreenWaste MRF, where a scale house operator will create a gate tag and direct vehicles to unload in the designated
area. Each load of Recyclables will be assigned a Recyclables Stream classification prior to delivery to the Recyclables
processing building Materials and each load of Yard Trimmings will be assigned a Yard Trimmings classification prior to
delivery to the Yard Trimmings processing building. After loads have been emptied, load check personnel visually inspect the
load and if a load has a different Recyclables or Yard Trimmings classification than originally assigned at the scale house, the
load checker will communicate with the scale house operator to correct the gate tag, and will take photos to document the re-
classification.
5.a Recyclable Materials Processing
GreenWaste will transfer, transport, and process Recyclable Materials in the same manner as is currently performed in the
Town. GreenWaste owns and operates the Material Recovery Facility (MRF) where all Recyclables collected under this new
Agreement will be processed. What follows are the details of how GreenWaste will perform the Recyclables processing
services.
Acceptable Recyclable Materials
Below is the minimum list of Recyclable materials to be collected and accepted for processing as Recyclables at the
GreenWaste MRF. All materials accepted as Recyclables must be clean and free of food and liquid.
Material Definition
Tin/Steel Includes steel food, beverage, aerosol and paint cans. “Tin” cans fall into this category. Tin or other
coatings are often applied to a steel food can.
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Material Definition
Aluminum Aluminum used beverage containers, post-consumer aluminum beverage cans.
Metal – Misc. Electrical motors, hangers (bundled), keys, nuts and bolts, metal pipe, propane tanks (empty), scrap
metal, tools (drained of all fluids), toys, doors and screens.
PET #1 Polyethylene Terephthalate (PET, PETE). PET is clear or mostly clear and tough. Commonly used
in soft drink bottles and many injection molded consumer product containers.
NHDPE
CHDPE
#2 (Natural High-Density Polyethylene). Includes milk, water and other bottles that are HDPE and are
of a natural or translucent color.
(Colored High-Density Polyethylene). Includes juice, detergent and other bottles that are HDPE and
are of a colored or opaque color.
Mixed Plastic #3-7 #3 PVC: Polyvinyl Chloride. Commonly used in film for meat packaging and some rigid plastic
containers. Does not include hard PVC (e.g. pipe).
#4 LDPE: Low Density Polyethylene. Commonly used in newspaper and grocery bags and butter cups
lids. Only acceptable when all film plastics are bagged together.
#5 PP: Polypropylene. Commonly used in yogurt containers and deli trays.
#6 PS: Polystyrene. (not typically recycled including Styrofoam) Commonly used in plastic cups and
plates and to-go containers. Only acceptable when source separated from other mixed recyclables.
#7 OTHER: Other mixed resins. Commonly used in mixed plastic containers or plastic products.
Glass – Clear Clear Glass Bottles and Containers means clear glass beverage and food containers and glass
dishware with or without a CRV label. Examples: Whole or broken clear soda and beer bottles, fruit
juice bottles, peanut butter jars, and mayonnaise jars. Does not include glass bakeware, Pyrex or
ceramics.
Glass – Colored Colored Glass Bottles and Containers includes food and beverage containers – three subtypes
described below:
Green Glass Bottles and Containers means green-colored glass containers with or without a CRV label.
Examples: Whole or broken green soda, beer and wine bottles.
Brown Glass Bottles and Containers means brown-colored glass containers with or without a CRV label.
Examples: Whole or broken brown soda, beer and wine bottles.
Other Colored Glass Bottles and Containers means colored glass containers and bottles other than
green or brown with or without a CRV label. Examples: Whole or broken blue or other colored bottles
and containers.
Glass – 3 Mix A collection of flint, amber, and green beverage or food container glass. It may contain normal container
labels and metal tops.
Mixed Paper A mixture of various grades of recyclable waste paper not limited by fiber content and includes most
types of clean and dry paper including glossy, white ledger and computer papers, colored paper,
newspapers, magazines, catalogs, phone books, shredded paper, cards, laser- printed white ledger,
windowed envelopes, sticky notes, paperboard, paper egg cartons and often contains corrugated and
brown paper. Does not include photographs, carbon paper, tissue, napkins or waxed/coated fiber or
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Material Definition
mixed fiber products that may include coffee cups, ice cream containers, gable top cartons, aseptic or
tetrapak. Food soiled materials and materials with visible water marks are not accepted.
News Known as ONP (old news print), ONP has two major sub-grades:
No. 8 is sorted newspapers only.
No. 6 may have some magazines mixed in and may be tied in bundles or gathered in brown bags.
Food soiled materials and materials with visible water marks are not accepted.
OCC Used boxes and sheets of corrugated board of various qualities. Corrugated is known as OCC (old
corrugated container). OCC is clean cardboard made from unbleached, unwaxed paper with a fluted
(corrugated) inner liner. Does not include pizza boxes. Food soiled materials and materials with visible
water marks are not accepted.
eWaste: Includes calculators, cameras, cell phones, computer mice, cords, DVD players, DVRs, fax machines,
keyboards, small printers, radios, scanners, smart phones, stereos, telephones, VCRs. Inkjet/toner
cartridges are not acceptable in the commingled container but are acceptable if collected separately.
*It is important to note that materials are only recyclable where markets exist. If a market disappears for a material on the above
lists, then GreenWaste can no longer accept it as a recyclable material.
Non-Recyclable Materials
Non-Recyclable Materials are those materials collected as part of the Recyclable collection program and delivered to the
MRF that require Disposal because they are:
Not Acceptable Recyclable Materials, or
Are Acceptable Recyclable Materials but are:
Not free of food/liquid, or
Free of food/liquid but:
Are smaller than 2”-2.5” such that they are not recoverable using industry-standard processing
equipment or otherwise Non-Residentially reasonable methods, or
Where no Non-Residentially reasonable market exists for their disposition
Non-recyclable materials collected in the Town and processed at the GreenWaste MRF, which cannot be marketed, will be
consolidated with non-recyclable from the remainder of MRF operations and transported for Disposal.
Processing Site Information
The GreenWaste MRF is permitted to accept up to 3,500 tons per day (tpd) of material. The MRF guarantees processing
capacity for the Town’s recyclable materials through the term of this new Agreement. The MRF is open Monday through
Sunday and is permitted to operate twenty-four (24) hours per day, seven (7) days per week. The MRF is typically open from
4:00am - 9:00pm Monday through Friday, 5:00am - 5:00pm on Saturday, and on an as-needed basis for maintenance on
Sunday, generally operates 309 days per year, and is closed on the following holidays:
New Year’s Day;
Thanksgiving Day; and,
Christmas Day.
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In December 2015, GreenWaste started operation of its updated MRF facilities, a multi-building processing operation where
MSW is processed in a separate building than recyclable materials. In order to optimize efficiencies, recyclables that are
recovered from the MSW process are often moved to the recyclables processing building to utilize the expanded sorting and
quality control capabilities of the single-stream processing to ensure as much material is diverted from landfill as possible.
The MRF is currently undergoing another upgrade that will recover additional plastics, fiber and aluminum and will maximize
marketability of recyclables by effectively removing all contaminants.
MRF Processing Operations
The single-stream recyclable materials processing building is capable of processing up to fifty (50) tons per hour of material,
while consistently recovering up to 95% of processed material.
China was historically the largest consumer of recycled commodities throughout the United States, importing approximately
13 million tons of paper and 776,000 tons of plastic from the US annually. As of January 1, 2018, China imposed a number of
restrictions on imported recyclables under a policy entitled “National Sword,” creating zero tolerance for a number of problem
materials. With the new restrictions, imported recyclables may only contain 0.5% of any type of contaminant.
In reaction to these heightened standards, the GreenWaste MRF added staff to the sorting line and slowed down the rate at
which materials move through the facility to approximately forty (40) tons per hour to minimize contamination and keep
materials clean. While no material is currently going to China, MRF management is constantly seeking, and successfully
locating, new markets for separated recyclables. However, there has been a substantial loss of markets across the world,
which does have local impacts at the GreenWaste MRF and for the communities it serves. GreenWaste continues to innovate
during this recycling crisis and will continue to keep the Town apprised of the state of recycling.
What follows are the details of the various stages of the single-stream recyclable materials processing cycle.
Floor SortRecyclable material is tipped and undergoes an initial manual floor sort, where sorters remove large
recoverable items and contaminants. After the floor sort, a bucket loader operated by a MRF employee feeds
recyclable material into the metering bin.
Pre-SortThe pre-sort process includes up to eight (8) pre-sorting stations along conveyors where sorters remove
contaminants, large items, film plastics, bagged shredded paper, and rigid plastics prior to the material stream
entering the mechanical portion of the facility. Staffing levels and locations are determined by the composition of the
recyclable materials being processed. The pre-sort stations are essential to MRF operations and increase the total
system throughput, improve the efficiency of machinery separation, and result in higher quality output products.
Bag BreakerDuring the pre-sort, sorters pull off unopened bags and toss them down a chute where the bag breaker
mechanically opens the bags and a conveyor belt reintroduces the materials to the line, meeting up with the rest of
the materials that have made it past the pre-sort.
Recyclables Processing Facility
Owner & Operator GreenWaste Recovery, Inc.
SWFP No. 43-AN-0019 and 43-AN-0020
Permitted Hours of Operation 24 hours per day
CEQA SCH # 2004112032
Capacity Up to 3,500 tpd
MRF Manager Contact Information Ricardo Lopez 408.938.4936
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OCC (Old Corrugated Cardboard) ScreenThe OCC disc screen is used to capture large cardboard and allow other
materials to continue for further processing. The spacing in the screen allows for cardboard to float over the top,
separating the larger cardboard from the smaller paper, plastic, and other materials. Quality control stations remove
any contaminants from the cardboard before directing it to the cardboard bunker for subsequent baling.
Debris Roll ScreenDirectly under the OCC screen, glass falls onto debris roll screens, separating glass from the
rest of the material. The glass is then cleaned for improved marketability by a magnet and Nihot Air Separator.
Magnet A magnetic removes nails, lids, and other ferrous items from the glass stream.
Nihot Air Separator Small plastics, shredded paper and other light contaminates are removed from the
heavier glass by utilizing an air stream to push light materials onto a residue line while heavier glass falls to
a separate line
Optical Sorter Non-glass items that are four (4) inches or smaller travel through an optical sorter that ejects
aluminum, metal, PET, HDPE natural, HDPE color, and plastics 2-7 to recover smaller recyclable materials.
ScreensA series of 3 screens target different grades of 2-dimentional materials (e.g. paper, film plastic) from the 3-
dimentional material (e.g. containers). These screens are adjustable to allow for different material make ups
Optical Sorters for CardboardMaterial from the first and second set of screens travels through to two (2) cardboard
optical sorters. Here, any remaining cardboard is ejected and separated to its designated bunker, while the remaining
material falls down towards another set of three (3) optical sorters for additional quality control.
Optical Sorters for containersThree (3) optical sorters separate containers, aluminum, and metals while ejecting
film plastics which travel through a vacuum tube towards the Nihot Container for film plastics. The rest of the of the
material continues towards the container line.
Nihot Container The Nihot Container has a rotating drum that removes dust and dirt. Any film plastic larger than ½
inch is recovered.
Electro-magnetic SeparatorFerrous metals are separated using electro-magnetic separators. All ferrous metals are
stored in bunkers prior to baling.
Optical SortersA series of 3 optical sorters separate various types of plastics from the rest of the material, including
PET, HDPE and Plastics 2-7.
Post-Sort After each optical oorter are quality control stations where sorters pull off any material that isn’t PET,
HDPE, or Plastics 2-7 to ensure optimum marketability of the recovered commodities.
Eddy Current SeparatorNon-ferrous metals (i.e. aluminum cans) are separated utilizing an eddy current separator.
A magnetic rotor spins rapidly inside a non-metallic drum. Alternating magnetic charges on the belt, combined with
the velocity of the conveyor, force the non-ferrous metal to repel away from the conveyor, while the other materials
drop off at the end.
Last Line of Defense After the eddy current separator are 2 sorters who separate (1) scrap aluminum from other
aluminum and (2) non-landfill material from landfill material.
Baler 2 balers prepare material for market. One machine is primarily used for mixed paper, while the other is
primarily used for OCC. Both balers are adapted to use for various materials and computer systems connected to
the material bunkers notify MRF employees when there is enough material accumulated for baling.
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Permits and Regulatory Compliance
GreenWaste’s Solid Waste Facility Permits (SWFP # 43-AN-0019 and 43-AN-0020) are issued and conferred by the California
Department of Resources Recycling and Recovery (CalRecycle). The GreenWaste MRF is also governed through permits
issued by the following State and local regulatory agencies:
California Department of Toxic Substances Control (DTSC);
California Department of Industrial Relations (OSHA);
California Regional Water Quality Control Board (RWQCB);
California Air Resources Board (CARB);
City of San Jose;
County of Santa Clara; and,
San Jose Fire Department.
The GreenWaste MRF has complied with all permits and environmental documents since its inception. At its request,
GreenWaste can provide the Cities with all documentation verifying compliance. Safety is of the utmost importance at the
GreenWaste MRF, and following all applicable local, state, and federal laws and regulations allow for the GreenWaste MRF
to boast its excellent safety and compliance record.
5.b Mixed Compostable Materials Processing
Mixed Compostable Materials will be transported directly to the GreenWaste MRF, located at 625 Charles Street in San Jose,
CA for initial processing. The resulting compostable fraction will be transported to the Z-Best Composting Facility, located at
980 State Highway 25 in Gilroy, California for composting.
MRF Processing Operations
The municipal solid waste processing building is capable of processing up to ninety (90) tons per hour of material, while
consistently recovering up to 70% of processed material.
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What follows are the details of the various stages of the Municipal Solid Waste (MSW) processing facility, where the Town’s
Mixed Compostable Materials will be brought for initial processing.
Floor SortMixed Compostable Material will be tipped and undergo an initial manual floor sort, where sorters remove
large recoverable items. After the floor sort, a bucket loader operated by a MRF employee feeds material into the
metering bin.
Pre-SortThe pre-sort process includes manual sorters at stations along conveyors where sorters remove large
items, film plastics, bagged shredded paper, and rigid plastics prior to the material stream entering the mechanical
portion of the facility. Staffing levels and locations are determined by the composition of the feedstock being
processed. The pre-sort stations are essential to MRF operations and increase the total system throughput, improve
the efficiency of machinery separation, and result in higher quality output products.
Bag BreakerThe bag breaker mechanically opens the bags and releases the contents onto the conveyor belt
towards the disc screens.
ScreensThere are six screens that separate material by size. The first set of screens separate items that are six (6)
inches or larger, the second set of screens separate items that are smaller than six (6) inches, larger than two (2)
inches, and finally the last set of screens are the fines which are two (2) inches or smaller. The items from the first
two sets of screens continue on for further processing. The lower screen, which transports all organics and fine
material, is sent to the compost pile.
Nihot Air Separator The two Nihot Air Separators separate the light and heavy materials. One unit sorts the items
from the 6 inches or larger stream and the other sorts items from the 6 inches or smaller stream. From both machines,
light items are transported over the machinery and continue onto the polishing screens. The heavier items fall back
down to the compost stream for further processing.
MagnetHeavy items on the compost line proceed to the magnet which removes metals from the stream.
Dual Max AI™After the metals are removed from the stream, the metals continue to the dual Max AI™ last chance
recovery where remaining plastics and aluminum are recovered from the stream.
Post Sort At the end of the compost line, additional manual sorters remove any remaining recoverable items from
the stream before the material is sent to the compost pile for transport to Z-Best.
Polishing Screen The light material from the Nihot Air Separator travels to the polishing screen where spinning
disks send fibers such as paper, cardboard and newsprint over the top and the remaining items fall back and continue
through the process. Fines and Compostable items fall to the bottom conveyor and are transported out to the compost
pile.
Optical SortersA series of 4 optical sorters separate various types of plastics from the rest of the material.
#1 Paper Optical SorterPaper that was not captured during the polishing screen is recovered here.
#2 HDPE Optical SorterHDPE color and natural containers are optically sorted.
#3 PET Optical SorterPET beverage containers are optically removed from the stream.
#4 Plastics 2-7 Optical SorterPlastic containers #2 through #7 are optically sorted.
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Eddy Current Separator The Eddy current separator has a strong magnetic belt that has positive and negative loops
of electrical current. This causes non-ferrous metals to go flying over and separated into its own stream which ends
in a bunker.
Max AI™ The Max AI™ units are programmed to identify specific material types and extract anything that does not
belong in the stream.
#1 Max AI™Removes anything other than HDPE natural and color from the stream.
#2 Max AI™Removes anything other than PET from the stream
#3 Max AI™Removes anything other than Plastics 2-7 from the stream.
#4 Max AI™Removes anything other than aluminum from the stream
Post-Sort After each optical sorter are quality control stations where sorters pull off any material that isn’t PET,
HDPE, or Plastics 2-7 to ensure optimum marketability of the recovered commodities.
Baler Two (2) balers prepare material for market. One machine is primarily used for mixed paper, while the other
is primarily used for OCC. Both balers are adapted to use for various materials and computer systems connected to
the material bunkers notify MRF employees when there is enough material accumulated for baling.
Z-Best Processing Operations
After the Mixed Compostable Materials are processed and sorted at the GreenWaste MRF in San Jose, the compostable
fraction will be sent to be composted at Z-Best Composting Facility (Z-Best) in Gilroy.
Screening and Shredding | All materials are processed in an enclosed 20,000 square foot building to remove non-
compostable items, including recyclables and residuals, and to shred the material.
Windrows | The material is ejected into a 350-foot long bag that houses all the compostable wastes. PVC pipes are
introduced into the bag and used to aerate the compostable materials. Retention time in the bags is about four
months, at which time the contents are removed, turned and cured prior to screening.
Densimetric Tables | A density separator that uses vibration and forced air fluidization separate the heavies (glass
and any rock) from the lights (compost). The compost is fed onto a screen table with small holes in it that is
vibrating, the forced air comes from underneath and through the holes, the lighter material (compost) falls one way
while the heavier material (glass) is separated out.
Final Screening | The materials are transported to a screening system that is used to remove any larger materials,
which are then disposed. The smaller compostable materials are stockpiled and cured for an additional four weeks
before being screened again and marketed as landscape compost.
Z-Best Composting Facility
Owner & Operator Zanker Road Resource Management, Ltd.
SWFP No. 43-AA-0015
CEQA SCH # 99072048
Capacity Up to 1300 tpd for green material
Up to 700 tpd for MSW feedstock
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5.c Yard Trimmings Processing
GreenWaste will transport all Yard Trimmings collected to the GreenWaste MRF in San Jose. At the MRF, the material will
be processed into two categories, 1) processed yard waste fines, and 2) other processed yard waste “overs”. The material
will be transferred to Z-Best for processing. The Yard Trimmings are processed at Z-Best separate from the Mixed
Compostable Materials to yield a high-quality organic compost product.
Windrows | Upon delivery to Z-Best, the materials will be placed into aerated windrows where they will remain for
approximately 10-12 weeks.
Turning and watering | During the composting process, mechanical turners will go through the windrows and turn
the material. This allows air to reach all of the materials to promote the composting process. The piles will also be
watered as needed to maintain proper moisture throughout the composting process.
Final screening | After the composting process, the material is screened to 3/8” minus. The 3/8 minus finished
compost is stockpiled and sold as a soil amendment for use in agriculture and landscape. The “overs” material is
used as a mulch, reprocessed and recomposted, or used as ADC.
5.d Residue Disposal
GreenWaste will, to the maximum extent practicable, ensure that Recyclable Materials, Mixed Compostable Materials and
Yard Trimmings are collected and processed in a manner which will ensure that recoverable and marketable materials will not
be landfilled and that the Town will receive credit toward the State diversion mandates. After processing all Mixed Compostable
Materials, Recyclable Materials and Yard Trimmings collected from Service Recipients, GreenWaste will transport all residues
to landfill.
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6 Customer Service
GreenWaste provides superior customer service by investing in technical infrastructure, and providing CSRs with the
appropriate tools to effectively do their job. The Customer Service Department for the Town will initially be housed in the
GreenWaste Corporate Office, located at 1500 Berger Drive, San Jose before moving to 610 Gish E. Gish Rd., San Jose.
Customer Service will consist of one (1) Supervisor and four (4) Customer Service Representatives (CSRs) that also serve
other local jurisdictions.
CSRs will be available from 8:00 AM – 5:00 PM, Monday through Friday. The GreenWaste call center will be reached through
both local and toll-free numbers. Calls received between 5:00 PM and 8:00 AM or on the weekend will be offered the
opportunity to leave a message on an answering machine. All messages will be returned the following business day and all
attempts to contact the caller will be recorded in GreenWaste’s database (Tower). GreenWaste also has a 24-hour hotline
that reaches a manager in case of emergency, available to the Town’s Representative(s).
Customer Service Operations
CSRs begin each call with a standardized greeting that includes GreenWaste, their name, and an offer of assistance. CSRs
are trained to fully listen to the Service Recipient’s request, asking clarifying questions as appropriate, and then repeating the
pertinent details back to the Service Recipient. Once the CSR has verified that they completely understand the nature of the
issue, they propose a solution to the issue. Once the issue has been resolved to the Service Recipient ’s satisfaction, the
CSR then inputs all pertinent details into Tower.
Tower is designed to:
Track and maintain all Service Recipient accounts, which includes Service Recipient complaints, missed pick-ups,
level of service and collection day;
Verify corporate, service, and billing addresses;
Prorate accounts, positively or negatively, based on the start or stop of an account;
Actively maintain and audit both permanent and on-call routes; and
Track all Service Recipient interactions.
Though all Service Recipient interactions will differ, most will involve the following steps:
Determine who is calling and the nature of the reason for the call;
Ask questions to clarify the Service Recipient’s issue;
Contact the route driver if the issue is the result of a route-based problem;
Determine if the issue can be solved in the remaining part of the collection day;
Offer additional solutions to ensure the Service Recipient is satisfied;
Agree on a solution and input the problem and solution into Tower; and,
As necessary, issue a work order to send to the driver.
Online Access
GreenWaste has harnessed the power of the on-line portal “eTower.” When Service Recipients set up their personal account
on eTower, they can handle a number of tasks conveniently online. The Service Recipient will be able to request changes in
service, schedule additional pick-ups and sign-up for paperless billing.
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Billing
As part of GreenWaste’s commitment to being green, Service Recipients are encouraged to participate in both electronic
billing and automatic payments. When CSRs set up an account for a Service Recipient, they explain the invoicing options that
GreenWaste offers:
Traditional paper invoicing
Electronic invoicing with a link to the Service Recipient’s eTower account
Both a paper invoice and a link to the Service Recipient’s eTower account
GreenWaste will offer Service Recipients the option to pay their bills as follows:
Pay by mail
Pay by phone (through credit card)
Pay online (through online bill pay via the GreenWaste website)
Pay in-person (at GreenWaste’s San Jose office)
Ultimately, GreenWaste aims to handle all calls and address all issues in a timely and efficient manner. Customer satisfaction,
including an effective billing system, is a key to the success of refuse and recycling programs, and GreenWaste’s established
Customer Service and billing programs will continue to effectively serve the community.
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7 Environmental Considerations
GreenWaste and its family of companies have always thought outside of the box when considering what new opportunities for
innovation the companies could vision and execute regarding the management of solid waste. Through the use of alternative-
fueled vehicles, state-of-the-art organics recovery and recycling facilities, and progressive sustainability programs,
GreenWaste integrates sustainability into all aspects of business.
7.a Processing and Associated Operations
Processing All Material Collected
GreenWaste uniquely offers the Town the ability to collect and process all material collected in the Town, maximizing
diversion from landfill and therefore reducing methane generation associated with placing decomposable organics in the
landfill. After initial processing at the GreenWaste MRF, all organic and compostable material is sent to Z-Best Composting
Facility, GreenWaste’s sister facility. Z-Best is located in Gilroy, and generates organic compost, landscape compost, mulch,
and other products all made from material that is brought from the GreenWaste MRF.
Innovative Markets and End-Products
GreenWaste’s marketing strategy includes the use of local, regional, and domestic markets for commodities recovered from
Recyclable Materials. Under National Sword, it has become more challenging to locate and secure dependable markets for
recovered materials. The MRF is currently sending select material types to domestic markets and is constantly developing
trial loads of various materials to see if the MRF grade quality is acceptable. At this time, with the state of recycling, innovation
is particularly important. GreenWaste’s most recent innovative market includes a partnership with BioCellection, a local start-
up developing advanced technologies to transform difficult to recycle plastics into renewable chemical compounds. These
chemicals are introduced back into the supply chain, suitable for making automotive parts, apparel, paints and more.
Sustainable MRF Operations
The GreenWaste MRF’s stormwater strategy includes a Stormwater Pollution Prevention Plan, a Spill Prevention Control and
Containment Plan, an onsite infiltration system and an advanced biological wastewater treatment system, which collects and
treats all onsite stormwater, prior to being discharged to the San Jose Santa Clara Regional Wastewater Treatment Facility.
GreenWaste also received a letter of commendation in 2016 from BayKeeper, a non-profit organization that has initiated
litigation against Material Recovery Facilities throughout the San Francisco Bay region, recognizing our company as a “leader
in stormwater management”.
In addition to stormwater and litter management, GreenWaste has also taken on innovative energy-related measures in its
MRF Operations. Upon completion of the new MRF in 2015, GreenWaste made significant strides in reducing emissions by
installing 1,552 dual-array solar panels that generate more than 400 kW-hours of zero-emission electricity.
7.b Reuse Organization Support
Goodwill, Freecycle, and Hope Services
GreenWaste encourages re-use of items within the community. GreenWaste always attempts to re-use or donate an item
before it is recycled. The following are ways in which GreenWaste helps promote re-use:
Links on the GreenWaste website on more information specific to each area on way to re-use.
Inclusion of Goodwill, Freecycle and Hope Services information in GreenWaste education and outreach collateral to
remind Service Recipients that reusables should not be disposed of, but instead donated.
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Good Karma Bikes
GreenWaste supports and encourages residents to reduce, reuse, and recycle items they no longer need throughout all its
service areas. GreenWaste has partnered with Good Karma Bikes located in San Jose, CA to collect and reuse bicycles as
part of the Cleanup program. This partnership was implemented in January 2019. Good Karma Bikes focuses on helping at
risk youth and low-income residents who are in need of transportation. GreenWaste will donate working and broken bicycles
to Good Karma Bikes, where the bicycles will either fixed for reuse or disassembled for parts.
7.c Environmental Stewardship
Climate Action Planning
GreenWaste publicly reports all greenhouse gas (GHG) emissions to reveal the climate impact of collection and processing
operations, and to help develop strategies towards becoming a more environmentally sustainable company. Edgar &
Associates, an environmental engineering firm who has collected and analyzed GreenWaste’s greenhouse gas emissions
inventories for many years, has prepared an analysis of GreenWaste GHG emissions for years 2009 to 2016. The analysis
evidences GreenWaste’s outstanding commitment to the environment in that GreenWaste was 26x Carbon Negative.
GreenWaste minimizes its fleet emissions by utilizing 100% renewable biodiesel in collection vehicles servicing the Town of
Los Altos Hills. Vehicle sizes and types have carefully been chosen to maximize collection efficiency and minimize
environmental impacts. Advanced route optimization will also increase collection efficiencies, reducing vehicle passes on
streets, decreasing emissions and mitigating any potential noise concerns.
2017 Recycling Excellence Award - Gold
The GreenWaste MRF received the highly acclaimed and coveted Gold Excellence Award in the Recycling System category
from the Solid Waste Association of North America (SWANA) in 2017 for the new single-stream recyclable materials
processing line. SWANA’s Excellence Awards Program recognizes outstanding solid waste programs and facilities that
advance the practice of environmentally and economically sound solid waste management through their commitment to
utilizing effective technologies and processes in system design and operations, advancing worker and community health and
safety, and implementing successful public education and outreach programs. Programs also must demonstrate that they are
fiscally and environmentally responsible through their compliance with all applicable federal, state and local regulations. This
is the second time the GreenWaste MRF has been awarded the Gold Excellence Award, the first was in 2009 for its multi-
family municipal solid waste processing system with the City of San Jose.
Green Business Certification
The GreenWaste Headquarters in San Jose is Green Business Certified, which involves a commitment to environmentally
sound office practices such as using recycled content supplies, increasing energy efficiency, reducing internal waste,
conserving water, and using non-toxic products. GreenWaste incorporates its green business practices into all offices and
facilities it operates, whether or not those locations are able to become Green Business Certified due to some limitations
placed on facilities that conduct maintenance operations.
Environmentally Preferable Purchasing Policy
GreenWaste established an Environmentally Preferable Purchasing Policy in 2011 to institute practices that reduce waste by
increasing product efficiency and effectiveness. GreenWaste strives to purchase products that minimize environmental
impacts, toxics, pollution and hazards to workers and community safety. When possible, GreenWaste purchases products
that include recycled content, are durable and long-lasting, conserve energy and water.
EXHIBIT J: NEW PROGRAM ROLL-OUT
DATE MATERIAL/EVENT DESCRIPTION
June 18/19 Customer Service &
Outreach Training
GOAL: Ensure GreenWaste Recovery (GWR) staff understand and are fully-equipped to answer all questions related
to internal and external communications.
DELIVERABLE: Train and educate GWR staff on details of new program, including what is changing and what is
remaining the same.
AUDIENCE: GWR staff (direct) -> All Los Altos Hills (LAH) Service Recipients (indirect)
June 21 FAQs GOAL: Ensure all GWR and Town staff can answer questions that may be asked and provide standard and consistent
responses to residents.
DELIVERABLE: Anticipate and consolidate likely questions from customers in a comprehensive FAQ worksheet
that can be parsed and used 1) internally by GWR Customer Service and the Town and 2) adapted into a public
document for outreach and educational purposes, including online applications.
Include on GWR and LAH websites
Make available to GWR staff
Hard-copies available at outreach events & Town Hall
AUDIENCE: GWR/Town Staff (internal) and all LAH Service Recipients
June 21 Dedicated webpage GOAL: Provide opportunity for Service Recipients to access information and make service requests online.
DELIVERABLE: Develop and launch an informative and easy-to-use dedicated page (or pages) that Service
Recipients can use to understand the changes and modify or preserve their existing service level.
Includes details on:
Base Rates and services
Rates for Additional and Special Services
FAQs
Illustrations of new sorting and set-out methodology
Cart Selection form – will be sent to dedicated losaltoshills@greenwaste.com email
Map and query function and/or list to aid in deciphering Curbside (where Yard Trimmings must always be
placed) vs. Hard-to-Service Areas (private roads and/or driveways that are shared by >3 Service Recipients).
AUDIENCE: All LAH Service Recipients
June 21 Driver training GOAL: Ensure GWR drivers understand the new program and phase-in/roll-out implementation timeline.
DELIVERABLE: Provide entire operations team with training during morning meetings, including provision of
applicable cart tags.
AUDIENCE: GWR staff (direct) -> All LAH Service Recipients (indirect)
June 24-26 New Service
Postcard
GOAL: Ensure all Service Recipients are made aware of changes that impact all Service Recipients, without
providing too much information or information that would confuse Service Recipients. Provide resources for Service
Recipients to obtain more information.
DELIVERABLE: Design, print and mail full-color postcard, succinctly alerting Service Recipients to changes.
Will reference:
New rates (rates not actually on postcard but will be provided in subsequent communications)
Yard trimmings must be curbside
Material must be in GWR containers
Announcement of Workshop dates
AUDIENCE: All LAH Service Recipients
June 24 –
July 14
Digital
Communications
GOAL: Ensure Service Recipients know how and where to access GWR staff for questions and provide links to
digital resources.
DELIVERABLE: Brief, catchy and informative digital communications via 1) Email to GWR’s e-billing customers,
2) LAH’s Nextdoor, and 3) LAH’s Facebook
AUDIENCE: All LAH Service Recipients
June 29 Workshop #1 GOAL: Deliver comprehensive and succinct information on changes to services and new rate structure. Answer all
general questions, assist with and secure completed Cart Selection Guides and obtain contact information for Service
Recipients that may need answers based on individual circumstances.
DELIVERABLE: Host workshop, inclusive of an interactive presentation, Q&A session, and one-on-one
conversations.
Held at Town Hall
GWR staff will have computer to walk Service Recipients through online cart selection guide, as requested
AUDIENCE: All LAH Service Recipients
July 1 Base Rates & On-
Premise Rates, as
recorded in Tower,
applied
GOAL: Start transitioning Service Recipients from the old rate structure to the new rate structure.
DELIVERABLE:
Bring Service Recipients up to current Base Rates reflective of their then-current garbage subscription level.
Service Recipients will be billed at the new rates for the July 1 – Sept. 30 billing period for services they
were receiving as of the billing date that includes their Garbage (now Mixed Compostables) rate and the
Drive-on distance charge for their the-current set-out location as recorded in Tower. Charges will not be
applied for Drive-on Services of 11’ – 100’ (until January 1st) or Walk-on Services (until August 1st).
Service Recipients that request Bulky-item Collections will be charged when the service is provided.
Service Recipients that increase Drive-on Services and begin setting out in a new location will be billed
based on the date GWR can guarantee the modified services will be provided.
As to not penalize Service Recipients that proactively right-size their service level that would normally
increase their costs, GWR will implement the following roll-out/Phase-in of charges and services:
o Service Recipients that modify their service level and increase Base Service cart size and/or
requested additional monthly services (i.e. more Mixed Compostables, Yard Trimmings and/or
Recyclable Materials carts) will not be billed for these additional recurring services until the date
services were actually provided or October 1, whichever is later (note, some additional services
provided will be charged during the month of September during GWR’s Enforcement Tagging
process explained below).
AUDIENCE: All LAH Service Recipients
July 1-
July 31
Review of 0’ – 100’
Service Recipients
and/or Hard-to-
Service Area
GOAL: Gather needed data and create needed resources re. On-Premise and/or Hard-to-Service Area Service
Recipients.
DELIVERABLE: Assemble comprehensive maps that illustrate area and related service options, as well as custom
forms to allow Service Recipients to provide GWR detailed information on service location.
AUDIENCE: Service Recipients with On-Premise services and/or Service Recipients in new Hard-to-Service Area
July 8-12 Cart Selection
Guide
GOAL: Reinforce changes in service and rates, encourage active participation from Service Recipients & collect and
update all Service Recipient subscriptions.
DELIVERABLE: Design and print trifold mailer with tear-off, pre-paid return-mail form. Include explanation of the
new Base Services (what services are included/excluded) and provide Service Recipients with a convenient way to
determine the cost of their services.
Provide accessible menu of choices
Communicate availability of the workshop and other ways to contact GWR
AUDIENCE: All LAH Service Recipients
July 14
Workshop #2 GOAL: Deliver comprehensive and succinct information on changes to services and new rate structure. Answer all
general questions, assist with and secure completed Cart Selection Guides and obtain contact information for Service
Recipients that may need answers based on individual circumstances.
DELIVERABLE: Host workshop, inclusive of an interactive presentation, Q&A session, and one-on-one
conversations.
Held at Town Hall
GWR staff will have computer to walk Service Recipients through online cart selection guide, as requested
AUDIENCE: All LAH Service Recipients
July 20 Fire Prevention
Event
GOAL: Be as accessible to Service Recipients as possible in order to answer questions and provide clarity regarding
the service changes.
DELIVERABLE: GWR outreach staff to be available on-site during existing operational event.
AUDIENCE: LAH Service Recipients attending event
July 27 Clean Up Event GOAL: Be as accessible to Service Recipients as possible in order to answer questions and provide clarity regarding
the service changes.
DELIVERABLE: GWR outreach staff to be available on-site during existing operational event.
AUDIENCE: LAH Service Recipients attending event
Aug 1-
September
30
Targeted Education
and Service
Assistance for 11’-
100’ Service
Recipients and/or
Hard-to-Service
Area
GOAL: Work individually with subsections of the community to educate on set-out requirements in relation to On-
Premise vs. Hard-to-Service standards as adopted by Council. Confirm GWR records of true Curbside service vs. 11’
100’. Gather updated On-Premise service subscriptions.
DELIVERABLE: Package of resources, including maps, illustrations and subscription forms, customized based on
Service Recipient’s needs. Community events and/or site visits to provide customized information. Completed
subscriptions gathered by October 31, 2019 to allow for accurate, updated billing as of January 1, 2020.
Should Service Recipient request to reduce Drive-on Service before January 1 implementation date (see below),
they will do so under the pre-Hard-to-Service structure. January 1 rate will reflect updated On-Premise charges.
AUDIENCE: Service Recipients with On-Premise services and/or Service Recipients in new Hard-to-Service Area
Aug 1 Updated Recycle
Guide available
online
GOAL: Provide a detailed explanation of what materials go in the different carts based on a specific Service
Recipients set-out location(s).
DELIVERABLE: Update Recycle Guide to match new service offerings.
Recycle guide will be temporarily pulled from site will update is being done. However, supplemental
information on the site will answer all pertinent questions.
AUDIENCE: All LAH Service Recipients
Aug 1 Environmental
Initiative Com.
GOAL: Ensure the Committee understands the new program and can serve as ambassadors in the community.
DELIVERABLE: Update committee and status and learn from them any specific questions or concerns that are out in
the community
AUDIENCE: Committee (direct) -> All LAH Service Recipients (indirect)
Aug 1 Newsletter GOAL: Reinforce new program guidelines and ensure follow-up communication throughout program rollout.
DELIVERABLE: Use existing communication means to provide an update on the program and answer top FAQs.
AUDIENCE: All LAH Service Recipients
Aug 12 -30 Cart delivery GOAL: Supply Service Recipients with needed tools for new service program.
DELIVERABLE: Deliver and/or remove carts in a timely fashion.
Carts will be staged at Foothills College
All Yard Trimmings carts and all carts that are part of cluster points will be nearly marked with address upon
delivery, on back side of cart. Carts already onsite will be systematically marked with address, as needed.
Carts will be delivered to houses, not cluster points.
Service Recipients will only receive included 2nd Yard Trimmings cart if they’ve requested it.
Note: Service Recipient may choose to keep previous hauler’s cart for use of extra Yard Trimmings only (and
extra Yard Trimmings must be set-out curbside, if set-out On-Premise they will be collected and charged at
the Mixed Compostables rate)
AUDIENCE: All LAH Service Recipients that require additional GWR carts, GWR carts be removed, and/or cart-
swaps based on service levels and elimination of garbage container
Sept 1 Yard Trimmings
Vouchers
GOAL: Provide Service Recipients with the opportunity to have extra Yard Trimmings collected curbside (to address
concerns expressed by the Council about stockpiling of Yard Trimmings and seasonal fluctuations)
DELIVERABLE: Develop and distribute four (4) vouchers to each Service Recipient to set out extra Yard Trimmings
curbside for no additional charge (all Service Recipients in good standing will receive these vouchers annually)
Precedent will be set that extra Yard Trimming vouchers will be received in early September
AUDIENCE: All LAH Service Recipients
Sept 2 Enforcement
tagging
GOAL: Assign appropriate service levels to Service Recipients that have not proactively subscribed to services.
DELIVERABLE: Design and print eye-catching cart tags. Drivers to tag carts to push Service Recipients that have
not subscribed to add-ons, but are using add-ons, to subscribe to desired services.
1st tag: Tag and collect
2nd tag: Tag and collect
3rd tag: Tag and leave material
4th tag +: Tag & charge the Service Recipient
AUDIENCE: LAH Service Recipients that have not subscribed to the add-on services they are using
Oct 1 Apply add-on
service charges for
those that have
subscribed
GOAL: Continue phasing in new rates by applying charges for increased Base Services and/or Additional Carts.
Encourage Service Recipients to “right-size” themselves proactively without feeling like they would be penalized for
this proactive participation.
DELIVERABLE:
FINAL ROLLOUT TBD
Apply charges that have been requested/submitted but have not yet been charged for increased waste capacity,
including increased Mixed Compostable volume and/or Additional Carts.
Service Recipients that have notified GWR that they desire to downgrade their Base Service cart size and/or
requested the removal of Additional Carts will be billed at the downgraded service level on the date GWR
can provide the modified service, no later than one (1) month after the requested change in service has been
received by GWR.
AUDIENCE: LAH Service Recipients that have completed Cart Selection Guide or who have otherwise
communicated with GWR the service add-ons they would like
Jan 1,
2020
Apply updated On-
Premise charges, as
applicable
GOAL: Complete phase-in of new rates by applying updated charges for On-Premise Service based on new
measurements. Convert existing distance related charges to appropriate Drive-on rate.
DELIVERABLE:
FINAL ROLLOUT TBD
Bill Service Recipients based on set-out location data gathered and confirmed targeted On-Premise/Hard-to-Service
education. Bill will be received in February for January – March billing cycle and will include first instances of new
Drive-on charges based on updated measurements.
AUDIENCE: On-Premise and/or Hard-to-Service Area Service Recipients
EXHIBIT K: CURBSIDE AND SMALL-TRUCK-ONLY AREAS
Pursuant to Section 1.10 “Curbside Area” and Section 1.25 “Small-Truck-Only Area” and to serve the
best interest of Service Recipients that may present unique circumstances regarding their Set-out
Locations and particular roads or road segments, the City Manager and Franchisee mutually agree to
finalize the following list of Curbside and Small-Truck-Only Areas by January 1, 2020.
Curbside Areas:
Streets not listed as Exclusively or Partially Small-Truck-Only Areas are considered Curbside Areas as
defined in Section 1.10 of the Agreement. Franchisee can service streets considered Curbside Areas using
a large collection vehicle. On-Premise collection service distances in Curbside Areas will be measured
pursuant to Sections 1.18 and 1.49 of the Agreement.
Streets that are Exclusively Small-Truck-Only Areas:
Franchisee can only service these streets considered Small-Truck-Only Areas, as defined in Section 1.25
of the Agreement, using a small collection vehicle. On-Premise collection service distances in Small-
Truck-Only Areas will be measured pursuant to Sections 1.18, 1.37 and 1.49 of the Agreement. Yard
Trimmings will not be collected on these streets.
Alta Ln
Altamont Ct
Avila Ct
Baker Ln
Bella Ladera Dr
Blandor Way
Blue Oaks Pl
Brendel Dr
Buena Vista Dr
Calle Del Sol
Camino Hermoso Dr
Camino Medio Ln
Campo Vista Ln
Cantata Way
Casa Mia Way
Central Dr
Chaparral Way
Chardonnay Ln
Cortez Ln
Darling Ln
Dezahara Way
Dori Ln
El Caminito Rd
El Monte Ave
Elsie Way
Encinal Ct
Estralita Pl
Gerth Ln
Hidden Springs Ct
Hooper Ln
Jabil Ln
Josefa Ln
Lennox Way
Lomita Linda Ct
Loan Oak Ln
Maria Ln
Mora Ln
Nicole Ln
Northcrest Ln
Old Trace Ln
Padre Ct
Red Rock Rd
Ridgewood Ln
Rolly Rd
Sherlock Way
Sherlock Rd
Sherlock Ct
Silent Hills Ln
Sundown Canyon
Way
Sunset Dr (East and
West)
Tanglewood Ln
Thendora Ln
Toyonita Rd
Vista Del Valle Ct
Voorhees Dr
Wildcrest Dr
Wildflower Ln
Wright Way
Streets that are Partially Small-Truck-Only Areas
Franchisee can only service part of these streets using a small collection vehicle. On-Premise collection
service distances in Small-Truck-Only Areas will be measured pursuant to Sections 1.18, 1.37 and 1.49 of
the Agreement.. For street segments of that fall in the Small-Truck-Only Area, Yard Trimmings will not
be collected on these streets.
Anacapa Dr
Arroyo Oaks Dr
Beatrice Lane
Black Mountain Rd
Burke Ln
Byrd Ln
Country Way
El Monte Rd
Fernhill Dr
Fremont Pines Ln
Hillpark Ln
Hilltop Dr
La Cresta Dr
La Loma Dr
Moody Rd
Natoma Rd
Old Page Mill Rd
Ravensbury Ave
Robleda Rd
Via Ventana Way
Vinedo Ln