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0 SECTION1. ...................................................................................................... 1 SECTION2. ...................................................................................................... 1 SECTION 3. INTENT .......................................................................................2 3.1. Authority ..........................................................................................2 3.2 Findings...........................................................................................2 SECTION 4. SHORT TITLE.............................................................................3 SECTION 5. DEFINITIONS..............................................................................4 SECTION 6. FRANCHISE TERMS AND CONDITIONS .................................. 10 6.1. Franchise Purposes........................................................................ 10 6.2. Franchise Required ........................................................................ 10 6.3. Term of the Franchise .................................................................... 11 6.4. Franchise Territory ......................................................................... 11 6.5. Federal or State Jurisdiction........................................................... 11 6.6. Applicable Law, Police Power......................................................... 11 6.7. Franchise Non-Transferable........................................................... 12 6.8. Geographical Coverage.................................................................. 17 6.9. Nonexclusive Franchise.................................................................. 17 6.10. Multiple Franchises....................................................................... 17 6.11. Franchise Modification.................................................................. 18 SECTION 7. FRANCHISE APPLICATIONS AND RENEWAL.......................... 19 7.1. Filing of Applications....................................................................... 19 7.2. Applications - Contents................................................................... 19 7.3. Consideration of Initial Applications................................................22 7.4. Franchise Renewal.........................................................................22 SECTION 8. MINIMUM CONSUMER PROTECTION AND SERVICE STANDARDS......................................................23 8.1. Operational Standards....................................................................23 8.2. Service Standards ..........................................................................26 8.3. Billing and Information Standards...................................................27 8.4. Verification of Compliance with Standards ..................................... 31 8.5. Subscriber Complaints and Disputes.............................................. 32 8.6. Truth in Advertising......................................................................... 33 8.7. Other Requirements ....................................................................... 34 SECTION 9. FRANCHISE FEE AND FINANCIAL REQUIREMENTS.............. 36 9.1. Franchise Fee................................................................................. 36 9.2. Security...........................................................................................37 SECTION 10. CONSTRUCTION REQUIREMENTS........................................39 10.1. System Construction .................................................................... 39 10.2. Mulitiple Franchises......................................................................44 SECTION 11. STANDARDS .............................................................................45 11.1. Applicable Standards....................................................................45 11.2. Non-Compliance with Standards ..................................................45