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0 <br /> i <br /> 11.3. Costs of Technical Assistance......................................................45 <br /> SECTION 12. INDEMNIFICATION AND INSURANCE REQUIREMENTS ......46 <br /> 12.1. Hold Harmless..............................................................................46 <br /> 12.2. Insurance......................................................................................46 <br /> I <br /> SECTION 13. RECORDS AND REPORTS......................................................49 <br /> 13.1. Records Required.........................................................................49 <br /> 13.2. Reports......................................................................................... 50 <br /> 13.3. Opinion Survey.............................................................................54 <br /> SECTION 14. REVIEW OF SYSTEM PERFORMANCE.................................. 55 <br /> 14.1. Biannual Review...........................................................................55 <br /> SECTION 15. FRANCHISE VIOLATIONS .......................................................57 <br /> 15.1. Remedies for Violations................................................................ 57 <br /> 15.2. Procedure for Remedying Franchise Violations............................ 58 <br /> 15.3. Grantor's Power to Revoke........................................................... 60 <br /> 15.4. Appeal of Council Finding............................................................. 62 <br /> SECTION 16. FORCE MAJEURE; GRANTEE'S INABILITY TO PERFORM... 63 <br /> SECTION 17. ABANDONMENT OR REMOVAL <br /> OF FRANCHISE PROPERTY................................................... 64 <br /> 17.1. Abandonment or Removal............................................................ 64 <br /> 17.2. Restoration by Grantor: Reimbursement of Costs....................... 65 <br /> 17.3. Extended Operation and Continuity of Services. ..........................66 <br /> 17.4. Receivership and Foreclosure...................................................... 66 <br /> SECTION 18. GRANTOR AND SUBSCRIBER RIGHTS ................................. 68 <br /> 18.1. Reservation of Grantor Rights ......................................................68 <br /> 18.2. Waiver.......................................................................................... 68 <br /> 18.3. Rights of Individuals ..................................................................... 69 <br /> SECTION 19. SEPARABILITY......................................................................... 71 <br />